Software Troubleshoot Flashcards
What is a common symptom of Windows OS problems that indicates a critical error?
Blue screen of death (BSOD)
The BSOD is a stop error screen displayed on Windows computers following a fatal system error.
Name a common symptom of Windows OS problems that relates to system performance.
Sluggish performance
This often indicates that the system is overloaded or malfunctioning.
What troubleshooting step involves turning off the computer and then turning it back on?
Reboot
This is often the first step in troubleshooting many computer issues.
What is a common symptom that indicates issues with starting Windows?
Boot problems
This can include failure to load the operating system or slow boot times.
What troubleshooting step involves changing the software configuration or removing and reinstalling software?
Uninstall/reinstall/update applications
This can resolve issues caused by corrupted applications or updates.
What symptom might indicate that the system is unable to allocate enough memory for tasks?
Low memory warnings
This can lead to performance issues and application crashes.
What troubleshooting step can help identify and repair corrupted system files?
System file check
This can be performed using tools like SFC (System File Checker).
What symptom indicates that a service required by the operating system is not functioning?
Services not starting
This can impact the performance and functionality of the system.
What troubleshooting step involves restoring the system to a previous state?
Restore
This can help revert any changes that may have caused issues.
Fill in the blank: Frequent shutdowns can be a symptom of _______.
System instability
This can be due to hardware failures, overheating, or software issues.
What is a symptom that indicates the system cannot find the operating system during startup?
No OS found
This can occur due to disk failure or incorrect BIOS settings.
What troubleshooting step might involve using installation media to restore the operating system?
Reimage
This is a more drastic measure often used when other troubleshooting steps fail.
What symptom might suggest issues with USB devices connected to the system?
USB controller resource warnings
This may indicate driver issues or resource allocation problems.
What troubleshooting step involves rolling back to a previous version of the operating system?
Roll back updates
This can fix issues introduced by recent updates.
Fill in the blank: A slow profile load can indicate issues with _______.
User profiles
This may require rebuilding the user profile for better performance.
What troubleshooting step involves adding more hardware resources to the system?
Add resources
This may include upgrading RAM or storage to improve performance.
What is a common symptom that occurs when the system clock is not accurate?
Time drift
This can affect scheduled tasks and system operations.
Fixes specific issues sues without affecting user data
System repair
Replace OS file systems while retain users data
Reinstall
Using this option, you can recopy system files in revert system settings to default while preserving personalization settings data files and apps
System refresh
A catalog of tested devices and drivers
Hardware compatibility list
h c l
What compliant firmware and network adapter support the network boot option
Prebiotic execution Environment
Uses the capabilities of self encrypting drives as a reliable sanitation method for HDDs and SSDs
SED
