operacion logistica Flashcards
Possesion Utility
refers to the value or usefulness that comes from a customer being able to take possession of a product
Place Utility
refers to having products available where they are needed by customers; prod ucts are moved from points of lesser value to points of greater value.
Form Utility
refers to a product’s being in a form that can be used by the customer and is of value to the customer
Time Utility
refers to having products available when they are needed by customers
Logistics
that part of supply chain management that plans, implements, and controls the efficient, effective forward and reverse flow and storage of goods, services, and related information between the point of origin and the point of consumption in order to meet customers’ requirements.”
Tailores Logistics
Groups of customers with similar logistical needs and wants are provided with logistics service appropriate to those needs and wants.
Supply Chain Management
encompasses the planning and management of all activities involved in sourcing and procurement, conversion, and all logistics management activities. Importantly, it also includes coordination and collaboration with channel partners, which can be suppliers, intermediaries, third-party service providers, and customers. In essence, supply chain management integrates supply and demand management within and across companies.
Supply Chain
All activities associated with the flow and transformation of goods from the raw material stage, through to the end user, as well as the associated information flows.
Demand Forecasting
refers to efforts to estimate product demand in a future time period. The growing popularity of the supply chain concept has prompted increasing collaboration among supply chain partners with respect to demand forecasting. Such collaboration can enhance efficiency by reducing overall inventory levels in a supply chain.
customer service
involves making sure that the right person receives the right product at the right place at the right time in the right condition and at the right cost
Inventory Management
Refers to stocks of goods that are maintained for a variety of purposes, such as for resale to others, as well as to support manufacturing or assembling processes.
Order Management
Refers to management of the activities that take place between the time a customer places an order and the time it is received by the customer. As such, is a logistics activity with a high degree of visibility to customer
Facility Locations Decisions
It can also be said that the success of a particular logistics system is dependent on the location of the relevant warehousing and production facilities. are increasingly important as the configuration of logistics systems is altered due to the impacts of multinational trade agreements.
Reverse Logistics
Products can be returned for various reasons, such as product recalls, product damage, lack of demand, and customer dissatisfaction. The challenges associated with it, can be complicated by the fact that returned products often move in small quantities and may move outside forward distribution channels.
Transportation Management
can be defined as the actual physical movement of goods or people from one place to another, whereas transportation management refers to the management of transportation activities by a particular organization. Transportation can account for up to 50 percent of a firm’s total logistics costs and thus represents the most costly logistics activity in many organizations.
Information
is a body of facts in a format suitable for decision making.
Data
are simply facts recorded measures of certain phenomena
Big Data
the collection of large amounts of near-real-time data collected through a variety of sources, such as sensors, smart phones, RF tags and business-to-business data exchanges.
Transaction procesing system
collects and stores information about transactions; controls some aspects of transactions
communication System
help various stokeholders employees, suppliers, customers work together by interacting and sharing information in many different forms
Global position System
refer to a network of satellites that transmits signals that pinpoint the exact location of an object.
balance scorecard
is a strategic planning and performance management system used extensively in industry, government, and nonprofit organizations. It is based on the belief that management should evaluate their business from four distinct perspectives: customers, internal business processes, learning and growth, and financial results.
strategic profit model
provides the framework for conducting ROA analysis by incorporating revenues and expenses to generate net profit margin, as well as an inclusion of assets to measure asset turnover
Cost leadership strategy
Requires an organization to pursue activities that will enable it to become the low-cost producer in an industry for a given level of quality
order cycle
Elapsed time between when a customer places an order and when the goods are received
order processing
The time from when the seller receives an order until an appropriate location is authorized to fill the order.
order transmittal
The time from when the customer places or sends the order to when the seller receives it
order management
The management of the various activities associated with the order cycle
Six Signa Management
emphasizes the virtual elimination of business errors. are related to standard deviations from the mean
pipelines
are probably best known for transporting petroleum products
railroads
possess less flexibility (ability to deliver the product to the customer) than motor carriers, unless the customer is located on a rail line or has a rail siding (a track that runs from a main line to a particular facility). However, generally have greater flexibility than air, water, and pipeline.
brokers
are another type of transportation specialist; they are companies that look to match a shipper’s freight with a carrier to transport it. look to secure the best transportation rate and service package available for shippers, while attempting to ensure that carriers operate as close as possible to maximum capacity
Bill of landing
is the basic operating document in the industry. The functions as a delivery receipt when products are tendered to carriers
packaging inefficiences
can have a number of undesirable logistics consequences, to include increased loss, increased damage, slower materials handling, higher storage costs, and higher transportation costs.
package testing
To properly design a protective packaging system requires three important kinds of information: the severity of the distribution environment, the fragility of the product to be protected, and the performance characteristics of various cushion materials. When new products or new packaging techniques are about to be introduced, it is sometimes advisable to have the packages pretested.
packaging
which refers to materials used for the containment, protection, handling, delivery, and presentation of goods
labeling
also occurs there because using this location avoids accumulating an inventory of preprinted packages. This is also a key point for control because this is where there is an exact measure of what comes off the assembly line.
