Online Communities: Implications - Content Flashcards
What are some example of implications for individuals?
Security
Meeting needs
Privacy
Cost
User experience
How can security be an implication for an individual?
• Danger of accounts being hacked and data stolen.
• Information could be used for identity and bank fraud.
How can privacy be an implication for an individual?
Personal information accessible by other users.
• Can be misused by others, such as for cyberbullying.
How can cost be an implication for an individual?
• Usually free for users to make use of.
• Users need to accept advertising.
How can user experience be an implication for an individual?
Ease of use - services often offer sophisticated features
• Accessibility - can provide companionship for individuals isolated due to a disability
• Performance - can be used on a range devices effectively.
- Availability - can being able to use offline of with limited connectivity
What are some examples of implications for organisations?
Customer needs
Security
Current systems
Productivity
Implementation
Working practices
Employee/customer experience
Cost
How can customer needs be an implication for an organisation?
• Communicating with customers is easier.
• Easier communication helps a business understand customer needs better.
How can security be an implication for an organisation?
• Systems vulnerable to hacking attempts, which may result in damage to reputation and image and potential legal issues.
• IT security staff and procedures required.
How can current systems be an implication to an organisation?
May need to transfer data from existing systems.
• May need to communicate with existing systems.
How can productivity be an implication for an organisation?
• Can cause distractions for employees.
• Can improve communication which can aid productivity.
How can implementation be an implication for an organisation?
• Extensive testing needed to ensure no errors.
• Timescales may be long for implementing system.
How can working practices be an implication for an organisation?
Changes the way we work
• New job roles for social media and new advertising opportunities.
How can customer experience have an implication on organisations?
• Improves their experience of a business due to good communication.
How can cost be an implication for an organisation?
Maintaining a presence through online communities is usually cost free, although additional paid for services are available
• Implementing own system has large development costs.
