One Flashcards
5 major priorities for happiness
Love Wisdom Health Career Money
Most important word
Someone’s name
What are the 3 most important things we can do to succeed in communicating?
- Love/Care about them
- Ask great questions
- Listen carefully
Up to 90% of communication is _______.
Non-verbal
Visual communications -11
Smile Eye Contact Mouth/Lip Movement Eyebrows Hand/Arm Gestures Pointing Posture Leaning Nodding Pacing Touch Head
Auditory Communications - 10
Volume Speed Enunciation Inflection - Change meaning Tone Changes Silence Sighs Uhs/Ums Whisper Whistle
Person in control
One asking the questions
When can you ask a question after someone asks a question without being antagonistic?
- Don’t understand- get clarification
- When they are asking you to make a decision before they’ve told you their decision.
When could you start working? When would you like me to start?
What is the Law of Communication Feedback?
If YOU say it, SO WHAT–But if THEY say it, IT MUST BE TRUE. In other words get them to say it. It’s not enough to say “I have these great skills.” You need to get feedback by asking “Could you tell me how you see these skills fitting into this position?” or “Are these skills you are looking for?”
What is a subliminal way to get Communication Feedback?
Tie Downs: Make a statement & follow it with a short question like: Isn’t it? Couldn’t you? Wouldn’t we? Don’t you think? “It’s easy,, isn’t it? You won’t be without this tool, will you?”
How do you tell someone you think they are wrong, tactfully?
Feminine example: Feel, Felt, Found: “I know how you feel; I felt the same way; Let me share some things with you I found out
Masculine: Thinking, Thought, Learned “I know what you are thinking, I thought the same thing. Let me share with you some information that I learned
What word we should use to replace the word “But”?
Try to use AND instead of ‘But’ whenever you can. It’s not always possible.
What do people remember the MOST in any conversation?
Stories. We don’t know why, but they become embedded in our brain.
People are often ‘turned off’ by hearing about your _______?
Problems
Care - 2%
Don’t Care - 58%
Glad you have the problem - 40%
What is an ‘interrupter?’
A short set of words we use to ‘erase the brains’ so we can move on to a new subject. INCIDENTALLY, did I tell you about …… or BY THE WAY did I mention that …….
