ombudsman Flashcards
1
Q
what is an ombudsman?
A
a government official who investigates complaints made by an individual against certain bodies or institutions
2
Q
role of ombudsman in resolving disputes
A
- try to work with parties to resolve a dispute
- they may have the power to make a binding decision
3
Q
purpose of ombudsman
A
provide individuals and small businesses with an independent, timely and accessible dispute resolution service to resolve disputes in relation to certain agencies and industries
- fair, free and independent way of handling complaints and resolving disputes
4
Q
government ombudsman
A
deals with disputes or complaints about government agencies
5
Q
industry ombudsman
A
deals with disputes between consumers and businesses
- industries such as telecommunications, financial services, public transport, energy and water
