complaint bodies

Question 1

what is a complaints body?

Answer 1

established by parliament to resolve formal complaints made by an individual about the provision of goods and services or decisions made by certain authorities

Question 2

role of complaints body in resolving disputes

Answer 2

• provide free complaints and dispute resolution service
• focus on a particular industry or service
• do not have the power to conduct a hearing or make a binding decision

Question 3

purpose of complaints body

Answer 3

hear complaints from individuals and small businesses about services or goods provided to them