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Ecobank Season 1 > OFFSITE ATM > Flashcards

OFFSITE ATM Flashcards

1
Q

How many ATMS does EGH have?

A

240

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2
Q

How many ATMs are handled by the offsite team with card operations?

A

89

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3
Q

Where are the 89 ATMs located?

A

Accra
Valley View University
Ashesi University
Sunda International
Royal Senchi

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4
Q

How many ATMs from the offsite ATM team can be used for cash and cheque deposits as well as cash withdrawals?

A

5

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5
Q

What does the offsite ATM team do?

A

They take care of the ATMs from deployment until decommission. This includes making sure there is network, electricity and money.

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6
Q

Which companies take care of the ATMS?

A
  1. NCR- they maintain the machine
  2. Precise Creation Limited- They handle the infrastructure
  3. Sosfan Limited and Kinetic Cleaning Companies- Handle cleaning
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7
Q

What software is used to monitor the activities of the ATMs?

A

Postilion and Aptra vision

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8
Q

What are the groupings given to the ATMs?

A

Gold, silver and bronze, based on location, patronage and importance

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9
Q

What was the revenue of the Offsite ATM team in 2023?

A

GHC. 5,435,767.39

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10
Q

What are the various segments for the offsite ATMs?

A
  1. Offices - 17 ATMs
  2. Shopping malls - 8 ATMs
  3. Filling stations - 34 ATMs
  4. Schools - 13 ATMs
  5. Hotels - 5 ATMs
  6. Hospitals - 4 ATMs
  7. Others - 9 ATMs
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11
Q

What happens to captured cards?

A

All cards captured on our offsite ATMs are picked and sent to Card Center on the 1st floor of the Head office building for collection. Ecobank customers can arrange for their cards to be transferred to any branch of their choice for pickup or pick their cards up either from there personally or via a third party with an authority note signed by the customer.

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12
Q

What are some causes of ATM downtime?

A
  1. General Switch challenge (postilion software)
  2. Network challenge
  3. Cash handler (money stuck in belt or cassette)
  4. Card accepter faulty
  5. ECG power challenge
  6. Journal printer/ receipt printer faulty
  7. Cash out
  8. Supply out
  9. Journal figures cleared
    10.Shutter faulty
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13
Q

The word “cash” is not in the vocabulary of the ATM. It refers to that as “media” and the denominators as “types”. What are the various types and what denomination do they represent?

A
  1. Type 1 - 50s
  2. Type 2 - 100s
  3. Type 3 - 10s
  4. Type 4 - 20s
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Ecobank Season 1 (19 decks)

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