Card Issuance Flashcards
What is a bank card?
A bank card is a plastic payment card issued by a bank or financial institution issued to customers. It is used to make payment and access funds
What are some payment schemes from which cards are issued?
- Visa
- Master card
- China Union Pay
- E-zwich
- Gh-Link
What are the 3 types of cards?
- debit cards
- credit card
- prepaid card
What are debit cards?
Card is linked directly to customer’s traditional bank account thus payments and withdrawals impact it instantly.
What credit card?
This is a card that can enable a customer to access funds based on a credit limit
What is a prepaid card?
This card has to be loaded with funds before transactions can be performed.
What are the various classifications for VISA debit cards?
- Classic card (green)- the basic card
- advantage (gold)- mid range card
- platinum card- highest card, given to premium customers
What classification of cards does the bank give for credit cards?
1, VISA : - Advantage Gold
- MASTERCARD : - Advantage Gold and Platinum credit cards
Prepaid cards are issued in what forms?
virtual or plastics
what are the requirements for prepaid plastics cards?
- valid national ID
- resident permit
What are the features and benefits of cards?
- Chip and Pin protection
- Access to international and local ATM and POS terminals
- Ability to perform online transactions
- SMS and email alert for all transactions
- Enjoy competitive rates
- Access to VIP lounges if you are a platinum card holder
- Ability to load card on Ecobank electronic channels for Credit cards and prepaid cards
- Access to card holder portal (prepaid cards)
What is the role of a card issuance supervisor?
- MANAGING THE INSTANT CARD ISSUANCE
- MANAGING AND SUPPORTING PREPAID CARD BUSINESS
- MANAGING CREDIT CARD ISSUANCE
- MANAGING THE ISSUANCE OF GHIPSS POWERED CARD ( EZWICH & GH-LINK)
What are the principal accountabilities of a manager of credit card issuance?
- handles credit card payments
- processes direct debit
- vets and inputs credit card applications.
- enables magstripes on debit and credit cards.
- handles monitoring and reconciliation of credit cards and capital accounts
- monitors credit card revenue
- gives card related support such as blocking, account closure etc
- handles card renewal and replacement
- handles monthly report on credit cards
- responds to external and internal customer complaints
What is the responsibility of the card issuance coordinator?
- Running of debit card request files in flexcube on daily basis.
2.Coordinating card request from branches (visa, Mastercard, E-zwich/Gh-link). - Resolution of card requests complaints.
- Magstripe enablement on debit and credit cards
- Card related support ((blocking of cards, account closure, limit increment, statement)
- Card renewal and replacement
- Responding to external and internal customers complaint
- Support the debit / prepaid card business
- Part taking in related card & electronic banking projects as and when required.
