Merchant Acquiring Support Flashcards
What does merchant acquiring support do?
- provide feedback after set up and deployment of merchants
- provide after sales support to merchants on site
- to monitor POS uptime
- to drive utilization
What are some POS terminal functions?
- to perform contact transactions. i.e. card transactions
- to perform contactless transactions. i.e tap & pay
- it can be used to perform GHQR transactions
- it can be used to perform momo transactions
What requirements do you need to be able to acquire a POS as a merchant?
- POS application form needs to be filled
- an intake form also needs to be filled
- Bank Information Report (to check creditworthiness and financial standing)
- Business registration form
- Merchant service agreement
- a site inspection
- collection account
What are the two terminal types we have at Ecobank?
- Android - PAX A920
- Android - PAX A920 Pro
What are the advantages of android POS?
- it is touch screen
- it is easy to handle
- it is attractive
- It allows for remote POS monitoring ability
- battery longevity
- it processes transactions faster
- it supports contactless, GHQR and momo
What are some things that might affect the functionality of a POS?
- Network Connectivity i.e. WIFI /SIM
- Battery Level below 15%
- Printer Issues
- Long Settlement Pending
- Continues Declined Errors
- General Acquirer Decline
- Card Issuer Decline
How can you trouble shoot a POS terminal?
- Network on SIM – NOT WIFI
- Check POS Connectivity
- Check Battery Level - not below 20/15%
- Refresh POS – Logon (93)
- Paper Roll well Inserted to Print
- Clear Reversals i.e. for Decline Transactions (To Correct Online processing)
- Initiate Settlement (To correct Online Processing Error)
- Replace Paper Roll
- Perform Function 93 (Non-Android) to test connection to server
What is GHQR on PAX POS?
The payment by QR code on a POS Terminal is an innovative solution that allows customers to scan dynamic QR on the POS via their bank’s mobile app for terminal to print a receipt upon completion of each transaction.
When is a POS considered inactive?
POS is considered as inactive and subject to retrieval if it does not perform a transaction for a period of 3 months.
What is a merchant-initiated payment?
This means that the staff of the merchant handling the portal will initiate the payment, and the customer would approve it on their phone to complete the payment. This can be done for all networks as well as via Visa/Mastercard payments
What are customer-initiated payments?
This means that the customer making the payment starts and completes the entire process on the phone by dialing the short code *725#
What are web payments?
This is where customers make payment via the online link, especially where the merchant wants to provide such a link to his patrons via their website or social media pages Eg: https://merchant.paywithonline.com
How are customers set up for web acquiring?
- Request is received from Business
- Documents is verified by supervisor and handed over to inputter
- Inputter time stamps the documents
- Inputter prints WEB ACQUIRER Application Checklist
- Inputter verifies the WEB ACQUIRER application form against the Checklist to ascertain its completeness
- Verified documents is now ready to be inputted into PRIME software using the same procedure used in CREATING NEW
MERCHANT POS. - Save and Process and wait for Authorizing
- After authorization, a Change Request is prepared for approvals by 3 Heads of Dept.
- After approvals have been received, the approved document is scanned and inputted in Remedy for IT to configure.
8.The Incidence report is generated and sent via email to SWITCH team and Card Systems Support for configuration - After configuration and Merchant ID and Password is generated, a request is sent to IT Support for configuration and notification is sent to merchant
