Office Procedures Flashcards
1
Q
True or false; a medical practice is a business and must produce a profit
A
True
2
Q
The original record of the doctors services and the charge for those services
A
Charge slip
3
Q
Can a check from an insurance company include payment for more than one pt?
A
Yes
4
Q
The person who writes a check
A
Payer
5
Q
Gives a person the legal right over financial matters for a person who is too sick
A
Power of attorney
6
Q
A bank will accept a list of deposited items on something other than the bank provided deposit slip,
A
Since the bank’s deposit slip is attached with the account number
7
Q
How often is reconciliation performed?
A
Usually once a month
8
Q
Should you change any information that is incorrect when reviewing the electronic checkbook register?
A
Yes
9
Q
What function electronically reconciled the monthly bank statement?
A
Balance checkbook
10
Q
Interest paid on the initial investment and in interest earned on the investment
A
Compounded interest
11
Q
Do retirement plans raise business taxes?
A
No
12
Q
The person who will receive the payment
A
Payee
13
Q
Do not accept a third party check unless it is from…
A
The health insurance company
14
Q
Means that you have a legal right to all the money in your account
A
Vesting
15
Q
If you terminate employment, do you have to transfer or roll over funds in your 401k account to an Individual Retirement Account?
A
No
16
Q
Includes charges and payments
A
Daily log
17
Q
Is it important to use the daily log sheet when organizing the practice’s bookkeeping system?
A
No
18
Q
What could cost the medical practice thousands of dollars?
A
Lost bank deposit receipt
19
Q
Should you accept a check marked payment in full if it is not the complete outstanding balance?
A
No
20
Q
Paid vacations, paid holidays, disability and life insurance are examples of…
A
Employee benefits
21
Q
Involves managing accounts receivable and accounts payable
A
Basic accounting
22
Q
Describes the money that is received
A
Accounts receivable
23
Q
Represents the money paid out to run the practice
A
Accounts payable
24
Q
Shows the charges for service provided by the practice
A
Fee schedule
25
The average fee charged for a service or procedure by all comparable doctors in the same area
Appropriate fee
26
The average fee charged for a procedure by similar doctors in the same region
Customary fee
27
There is a growing tendency to determine fees by...
National rather than regional trends
28
Should you encourage a pt to pay by credit card?
No
29
Does the credit card company deduct a percentage of each patient charge for its collection fee?
Yes
30
Is it common for medical practices to accept insurance?
Yes!
31
Does tricare operates differently from other insurance?
Yes
32
When you send invoices to a group of patients every few days
Cycle billing
33
Is it acceptable to threaten to send a pt’s account to a collection agency even if you are not ready to do so?
No!
34
Should there be anymore communication between the physician’s office and the patient once it has been sent to a collection agency?
No
35
A lawsuit in which one or more people sue a company that wronged all of them in the same way
Class action law suit
36
Money paid as punishment for intentionally breaking the law
Fine
37
The practice can buy this to protect the practice from lost income because of nonpayment
Accounts receivable insurance
38
Can a physician extend credit to a pt who is unable to pay because of high medical bills?
Yes
39
If a payment agreement between the patient and physician has been made, what required that creditors provide applicants with accurate and complete credit costs and terms?
The Truth in Lending Act
40
Free treatment for hardship cases is at who’s discretion?
Physician
41
Most practices try to reduce expenses by controlling...
Accounts payable
42
The physician usually authorizes who to handle the purchasing of supplies and other products?
MA
43
Required by law from every employer for federal tax accounting purposes
Employer identification number
44
Federal unemployment tax is paid by who?
Employer
45
Would a physician have a lower unemployment tax than an industry would?
Yes
46
Purpose is to avoid writing checks for small amounts
Petty cash
47
Hourly wage + hours worked =
Gross earnings
48
Requires overtime payments for part time hourly employees for every hour worked beyond the normal eight hours in a day or 40 hours in a week
Fair Labor Standards Act
49
Does the law require all employers to withhold money from employees’ gross earnings to pay federal, state, and local income taxes?
No
50
How often should employees update heir W-4 forms?
Once a year
51
Does the percentage the employer pays for federal unemployment tax increase or decrease if the employer also pays state unemployment taxes?
Decrease
52
The employee’s _____ earning are his take home pay
Net
53
Gross earnings - total deductions =
Net earnings
54
If your practice is not required to use EFT, you must submit employment taxes with a...
Federal Tax Deposit Coupon
55
An employer must pay FUTS tax if employees’ wages total more than ____ in any quarter
$1500
56
The number of dependents an employee is claiming is found on...
Form W-4
57
A common disbursement for a physician’s office is...
Payment for equipment
58
When ordering supplies is it better to buy too little and reorder more frequently?
No
59
Does it make more sense to send patients elsewhere for a throat culture if you office only does a few a year so you don’t have to buy the supplies?
Yes
60
Can you purchase holiday supplies with petty cash fund?
Yes
61
When should financial accounts be brought up to date?
At the time the patient is discharged
62
Payments represent the doctor’s...
Accounts receivable
63
Function of serving as a complete financial record of his charges, payments and balance, an itemized statement, and a record of all visits
The patient’s ledger card
64
The Federal Communications Commission public notice governing the use of the telephone for collections prohibits...
Calling at odd hours, repeated calls to the debtor, and calls to employers
65
FICA provided for...
Social security benefits and old age benefits
66
Term for employees withholding exception certificate
W-4
67
The amount of social security which is deducted from an employee’s paycheck is based on...
A percentage of gross pay
68
The employee’s withholding exception certificate must be filed out by...
The employee
69
The main source of communication between the doctor and the public
Telephone
70
Identifies a check and the bank it is written on
ABA number
71
A bank statement is reconciled with...
The depositor’s check book
72
The payee is not guaranteed payment if the check is a...
Personal check
73
Term often referring to assets that can be readily converted to cash
Current assets
74
Dollar entries made on the left side of the ledger
Debits
75
Appears as the signature of the payee on the back of a check
Endorsement of a check
76
Any checks received for the doctor should immediately...
Given a restrictive endorsement
77
All disbursements, regardless of purpose, should be...
Made by check
78
A rubber stamp may be used for...
Restrictive endorsements
79
The fee a doctor most frequently charged for a given procedure
Usual fee
80
The patient’s ledger should be kept...
In a separate ledger file
81
Term for employer payroll sheet
Compensation record
82
The process of recording all the details of a transaction in the daily journal before an entry is made in the general ledger
Journalizing
83
The basic forms which comprise the pegboard bookkeeping system are...
Daybook sheet, patient ledger card, and charge slip
84
Pegboard posting is often referred to as what type of system?
Write it once
85
Business reply mail is an example of...
First class mail
86
Newspapers and periodicals are sent by...
Second class mail
87
First class mail with valuable contacts should be sent...
Registered mail
88
Packages and printed matter weighing more that 16oz are sent by...
Fourth class mail
89
Term for fourth class mail
Parcel mail
90
The least expensive way of shipping heavy and bulky goods
Freight
91
A message of 15 words
Straight telegram
92
How often is a physician’s narcotic license renewed?
Annually
93
If a pt collapsed in the office, be sure to what before administering CPR?
Pt is breathless and pulse less
94
A pt calls in to the office and states they have received a blunt injury to the eye, you should advise...
Come in ASAP to have eye checked
95
The balancing of the monthly bank statement with the checkbook
Reconciling the bank statement
96
Is used to identify collection problems
An aging of the accounts receivable analysis
97
All payments received
Gross income
98
A system in which the money charged is not considered income until the money is received
Accrual basis
99
A patient’s financial account
Ledger or ledger card
100
On the ledger card, the adjustment column is used for...
Refunds or charge corrections
101
A listing of specific services rendered and fees charged
Itemized statement
102
Are deductions subtracted from net earning, income tax, or payroll tax when computing payroll?
No
103
A check dated two months from today is considered...
Post dated
104
What is the latest date an employer may give the W-2 form?
January 31
105
What form is the physician required by the IRS to complete every three months for FICA income tax?
941
106
Major medical equipment such as X-ray machines
Fixed assets or capital equipment
107
When a patient must cancel and appointment, you should...
Immediately offer a new appointment
108
Ways to prevent patients from forgetting future appointments
Call them the day before, do not book more than two weeks in advance, use appointment cards
109
What should be avoided by an MA?
Giving medical advice, arguing with a patient, discussing the patient’s condition
110
When encountering a baffling term
Consult a dictionary
111
The first way to communicate courtesy to the telephone caller
Answer promptly and identify yourself
112
The behavioral problem of a person who is ill may be changed by an MA that had an attitude which reflects...
Friendliness, reassurance, understanding
113
When dealing with irritable pts the MA should...
Establish a friendly atmosphere
114
A good working relationship between the doctor and the MA will be enhanced if the MA...
Studies the doctor’s ways of doing things and tries to anticipate their needs
115
The MA should maintain pleasant public relations by...
Being diplomatic, listening carefully, and explaining delays
116
Since the MA’s day is filled with interpersonal contacts, it is necessary to...
Be well groomed, be prepared to handle emergencies, be understanding
