Office Procedures Flashcards

1
Q

True or false; a medical practice is a business and must produce a profit

A

True

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2
Q

The original record of the doctors services and the charge for those services

A

Charge slip

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3
Q

Can a check from an insurance company include payment for more than one pt?

A

Yes

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4
Q

The person who writes a check

A

Payer

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5
Q

Gives a person the legal right over financial matters for a person who is too sick

A

Power of attorney

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6
Q

A bank will accept a list of deposited items on something other than the bank provided deposit slip,

A

Since the bank’s deposit slip is attached with the account number

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7
Q

How often is reconciliation performed?

A

Usually once a month

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8
Q

Should you change any information that is incorrect when reviewing the electronic checkbook register?

A

Yes

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9
Q

What function electronically reconciled the monthly bank statement?

A

Balance checkbook

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10
Q

Interest paid on the initial investment and in interest earned on the investment

A

Compounded interest

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11
Q

Do retirement plans raise business taxes?

A

No

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12
Q

The person who will receive the payment

A

Payee

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13
Q

Do not accept a third party check unless it is from…

A

The health insurance company

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14
Q

Means that you have a legal right to all the money in your account

A

Vesting

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15
Q

If you terminate employment, do you have to transfer or roll over funds in your 401k account to an Individual Retirement Account?

A

No

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16
Q

Includes charges and payments

A

Daily log

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17
Q

Is it important to use the daily log sheet when organizing the practice’s bookkeeping system?

A

No

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18
Q

What could cost the medical practice thousands of dollars?

A

Lost bank deposit receipt

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19
Q

Should you accept a check marked payment in full if it is not the complete outstanding balance?

A

No

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20
Q

Paid vacations, paid holidays, disability and life insurance are examples of…

A

Employee benefits

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21
Q

Involves managing accounts receivable and accounts payable

A

Basic accounting

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22
Q

Describes the money that is received

A

Accounts receivable

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23
Q

Represents the money paid out to run the practice

A

Accounts payable

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24
Q

Shows the charges for service provided by the practice

A

Fee schedule

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25
Q

The average fee charged for a service or procedure by all comparable doctors in the same area

A

Appropriate fee

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26
Q

The average fee charged for a procedure by similar doctors in the same region

A

Customary fee

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27
Q

There is a growing tendency to determine fees by…

A

National rather than regional trends

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28
Q

Should you encourage a pt to pay by credit card?

A

No

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29
Q

Does the credit card company deduct a percentage of each patient charge for its collection fee?

A

Yes

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30
Q

Is it common for medical practices to accept insurance?

A

Yes!

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31
Q

Does tricare operates differently from other insurance?

A

Yes

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32
Q

When you send invoices to a group of patients every few days

A

Cycle billing

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33
Q

Is it acceptable to threaten to send a pt’s account to a collection agency even if you are not ready to do so?

A

No!

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34
Q

Should there be anymore communication between the physician’s office and the patient once it has been sent to a collection agency?

A

No

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35
Q

A lawsuit in which one or more people sue a company that wronged all of them in the same way

A

Class action law suit

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36
Q

Money paid as punishment for intentionally breaking the law

A

Fine

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37
Q

The practice can buy this to protect the practice from lost income because of nonpayment

A

Accounts receivable insurance

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38
Q

Can a physician extend credit to a pt who is unable to pay because of high medical bills?

A

Yes

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39
Q

If a payment agreement between the patient and physician has been made, what required that creditors provide applicants with accurate and complete credit costs and terms?

A

The Truth in Lending Act

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40
Q

Free treatment for hardship cases is at who’s discretion?

A

Physician

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41
Q

Most practices try to reduce expenses by controlling…

A

Accounts payable

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42
Q

The physician usually authorizes who to handle the purchasing of supplies and other products?

A

MA

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43
Q

Required by law from every employer for federal tax accounting purposes

A

Employer identification number

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44
Q

Federal unemployment tax is paid by who?

A

Employer

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45
Q

Would a physician have a lower unemployment tax than an industry would?

A

Yes

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46
Q

Purpose is to avoid writing checks for small amounts

A

Petty cash

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47
Q

Hourly wage + hours worked =

A

Gross earnings

48
Q

Requires overtime payments for part time hourly employees for every hour worked beyond the normal eight hours in a day or 40 hours in a week

A

Fair Labor Standards Act

49
Q

Does the law require all employers to withhold money from employees’ gross earnings to pay federal, state, and local income taxes?

A

No

50
Q

How often should employees update heir W-4 forms?

A

Once a year

51
Q

Does the percentage the employer pays for federal unemployment tax increase or decrease if the employer also pays state unemployment taxes?

A

Decrease

52
Q

The employee’s _____ earning are his take home pay

A

Net

53
Q

Gross earnings - total deductions =

A

Net earnings

54
Q

If your practice is not required to use EFT, you must submit employment taxes with a…

A

Federal Tax Deposit Coupon

55
Q

An employer must pay FUTS tax if employees’ wages total more than ____ in any quarter

A

$1500

56
Q

The number of dependents an employee is claiming is found on…

A

Form W-4

57
Q

A common disbursement for a physician’s office is…

A

Payment for equipment

58
Q

When ordering supplies is it better to buy too little and reorder more frequently?

A

No

59
Q

Does it make more sense to send patients elsewhere for a throat culture if you office only does a few a year so you don’t have to buy the supplies?

A

Yes

60
Q

Can you purchase holiday supplies with petty cash fund?

A

Yes

61
Q

When should financial accounts be brought up to date?

A

At the time the patient is discharged

62
Q

Payments represent the doctor’s…

A

Accounts receivable

63
Q

Function of serving as a complete financial record of his charges, payments and balance, an itemized statement, and a record of all visits

A

The patient’s ledger card

64
Q

The Federal Communications Commission public notice governing the use of the telephone for collections prohibits…

A

Calling at odd hours, repeated calls to the debtor, and calls to employers

65
Q

FICA provided for…

A

Social security benefits and old age benefits

66
Q

Term for employees withholding exception certificate

A

W-4

67
Q

The amount of social security which is deducted from an employee’s paycheck is based on…

A

A percentage of gross pay

68
Q

The employee’s withholding exception certificate must be filed out by…

A

The employee

69
Q

The main source of communication between the doctor and the public

A

Telephone

70
Q

Identifies a check and the bank it is written on

A

ABA number

71
Q

A bank statement is reconciled with…

A

The depositor’s check book

72
Q

The payee is not guaranteed payment if the check is a…

A

Personal check

73
Q

Term often referring to assets that can be readily converted to cash

A

Current assets

74
Q

Dollar entries made on the left side of the ledger

A

Debits

75
Q

Appears as the signature of the payee on the back of a check

A

Endorsement of a check

76
Q

Any checks received for the doctor should immediately…

A

Given a restrictive endorsement

77
Q

All disbursements, regardless of purpose, should be…

A

Made by check

78
Q

A rubber stamp may be used for…

A

Restrictive endorsements

79
Q

The fee a doctor most frequently charged for a given procedure

A

Usual fee

80
Q

The patient’s ledger should be kept…

A

In a separate ledger file

81
Q

Term for employer payroll sheet

A

Compensation record

82
Q

The process of recording all the details of a transaction in the daily journal before an entry is made in the general ledger

A

Journalizing

83
Q

The basic forms which comprise the pegboard bookkeeping system are…

A

Daybook sheet, patient ledger card, and charge slip

84
Q

Pegboard posting is often referred to as what type of system?

A

Write it once

85
Q

Business reply mail is an example of…

A

First class mail

86
Q

Newspapers and periodicals are sent by…

A

Second class mail

87
Q

First class mail with valuable contacts should be sent…

A

Registered mail

88
Q

Packages and printed matter weighing more that 16oz are sent by…

A

Fourth class mail

89
Q

Term for fourth class mail

A

Parcel mail

90
Q

The least expensive way of shipping heavy and bulky goods

A

Freight

91
Q

A message of 15 words

A

Straight telegram

92
Q

How often is a physician’s narcotic license renewed?

A

Annually

93
Q

If a pt collapsed in the office, be sure to what before administering CPR?

A

Pt is breathless and pulse less

94
Q

A pt calls in to the office and states they have received a blunt injury to the eye, you should advise…

A

Come in ASAP to have eye checked

95
Q

The balancing of the monthly bank statement with the checkbook

A

Reconciling the bank statement

96
Q

Is used to identify collection problems

A

An aging of the accounts receivable analysis

97
Q

All payments received

A

Gross income

98
Q

A system in which the money charged is not considered income until the money is received

A

Accrual basis

99
Q

A patient’s financial account

A

Ledger or ledger card

100
Q

On the ledger card, the adjustment column is used for…

A

Refunds or charge corrections

101
Q

A listing of specific services rendered and fees charged

A

Itemized statement

102
Q

Are deductions subtracted from net earning, income tax, or payroll tax when computing payroll?

A

No

103
Q

A check dated two months from today is considered…

A

Post dated

104
Q

What is the latest date an employer may give the W-2 form?

A

January 31

105
Q

What form is the physician required by the IRS to complete every three months for FICA income tax?

A

941

106
Q

Major medical equipment such as X-ray machines

A

Fixed assets or capital equipment

107
Q

When a patient must cancel and appointment, you should…

A

Immediately offer a new appointment

108
Q

Ways to prevent patients from forgetting future appointments

A

Call them the day before, do not book more than two weeks in advance, use appointment cards

109
Q

What should be avoided by an MA?

A

Giving medical advice, arguing with a patient, discussing the patient’s condition

110
Q

When encountering a baffling term

A

Consult a dictionary

111
Q

The first way to communicate courtesy to the telephone caller

A

Answer promptly and identify yourself

112
Q

The behavioral problem of a person who is ill may be changed by an MA that had an attitude which reflects…

A

Friendliness, reassurance, understanding

113
Q

When dealing with irritable pts the MA should…

A

Establish a friendly atmosphere

114
Q

A good working relationship between the doctor and the MA will be enhanced if the MA…

A

Studies the doctor’s ways of doing things and tries to anticipate their needs

115
Q

The MA should maintain pleasant public relations by…

A

Being diplomatic, listening carefully, and explaining delays

116
Q

Since the MA’s day is filled with interpersonal contacts, it is necessary to…

A

Be well groomed, be prepared to handle emergencies, be understanding