oefententamen 1 t/m 10 Flashcards
What are the 5 steps of the OD research process model?
- Anticipate need for change
- Develop client-practitioner relationship
- Diagnostic phase
- Action plans, strategies and techniques
- Self-renewal, monitor and stabilize
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What is the performance gap?
The gap between the actual performance of an organization and the desired performance of the organization.
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What factors between work units does the difference integration model consider?
- Degree of departmental structure
- Members orientation toward time
- Members orientation toward others
- Members orientation toward goals
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What does the sociotechnical model analyze?
The social system and the technical system of an organization.
The social system focuses on interpersonal relationships, while the technical system addresses tasks, activities, and tools.
What is force field analysis?
A dynamic balance with forces working in opposite directions to keep the organization stable these forces are called driving factors.
Driving factors push for change, while stable factors resist change.
What are the 5 phases of resistance to change?
- Small group of people feel need for change
- Forces against change are identified
- Direct conflict between parties for and against change
- Smaller group may still push against change
- Almost no resistance left
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What are driving forces for change?
- Dissatisfaction with the Present Situation
- External Pressures Toward Change
- Momentum Toward Change
- Motivation by Management
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What are restraining forces for change?
- Uncertainty Regarding Change: “The Comfort Zone”
- Fear of the Unknown
- Disruption of Routine
- Loss of Benefits: “What’s in It for Me?”
- Threat to Security
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What is the integrated approach to change?
An OD strategy that requires awareness of interdependencies between the 3 subelements.
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Fill in the blank: The _______ model looks at the differences between work units.
[difference integration] model.
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True or False: The sociotechnical model emphasizes the interdependence of social and technical systems.
True
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What is the primary goal of the diagnostic process?
To identify the performance gap and factors affecting organizational performance.
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What are the 4 forms of organizational adaptation.
- reactive management
- renewing tranformational management
- sluggish thermostat management
- statisficing management
Describe the diagnostic process.
- Tentative Problem areas defined
- Collect data
- Analyze data
- Data feedback
- Enough data, no? back to 2
- Problem areas identified
- Client target motivated to work on problem
- No, no change at present
- Yes, work on problem
- Result monitored
What are the 3 strategies of the integrated approach?
- Behavioral strategy
- Structural strategy
- Technological strategy
