Objection Handling

Question 1

I’m too busy right now

Answer 1

I can only imagine! Busy is a good thing and the number one objection we hear is that brands/sellers have competing priorities and limited resources.

But this is really more reason for you to check out how our product can really save you time and resources which I am sure you would would perhaps prefer to allocate elsewhere. Do you have a few minutes to quickly review how Feedvisor can help?

Question 2

This isn’t a priority

Answer 2

I can understand this not being a priority BUT given Amazon’s growing e-comm marketshare it’s becoming more of a priority among many Retailers and Private Label Brands. Can you tell me more about why this isn’t a priority for you?

Question 3

I’m already working with another technology or COMPETITOR and am satisfied

Answer 3

I fully expected you to have a system/technology solution/agency in place, it seems like you’re running a great business by the looks of your Amazon store. In fact, most of the brands/sellers we talk to come over after using other technology solutions but looking to further optimize and get a higher ROI.

I’m curious, what is it that you really like about your current tech stack? One or two things you’d like to improve?

What does your ROI, RoAS, ACoS, GMV, profitability look like? Are you getting 15X RoAS…etc.?

For qualified prospects, we are offering a 60-day free trial. Onboarding is super quick/easy and most customers are up and running in 3 days. Let us prove that our technology can revolutionize your business. How does that sound?

Question 4

Your product is significantly more expensive than other solutions in the market.

Answer 4

Our product and platform is designed for large sellers/brands and offers premium capabilities compared to the other solutions in the marketplace. The majority of our customers started with a less expensive product and migrated to Feedvisor after better understanding the capabilities offered and the lack of ROI from the less expensive ones.

I’m curious, what is the cost of having to implement a second product; how much is your time worth? Additionally, if you could scale your business and/or achieve your business goals, would the ROI then justify cost?

For qualified prospects, we are offering a 60-day free trial. Whether the technology costs $500, $5,000 or $50,000 we know you will not continue unless there is an ROI and the technology pays for itself. Let us prove that our technology can do just that! How does that sound?

Question 5

I am not comfortable signing a long term contract / Do you offer a trial?

Answer 5

Because we are deeply rooted in machine learning and big data, it typically takes our algorithm(s) ~30 days to optimize and understand how to maximize ROI for your products/store. We offer a 90 day exit point in all of our contracts that enable customers to leave should they not find a ROI at that time. We have a 96% conversion/retention rate…the tech works!

Does that make sense? Would it not be premature to make a business decision before we let the machine learn and optimize?

Regarding Trial, for qualified prospects, yes we offer the 60-day trial as noted above.

For lesser qualified prospects and/or ones using direct competitors, we do offer month to month and/or money back guarantee (in the first 30 days) to help offset this objection.

Question 6

I am not the decision maker

Answer 6

I would love to provide information on how our suite of products could positively impact your (brand’s) business and create accelerated ROI to the appropriate person. I would love for you to impress your manager.

Do you have the contact information of someone who can make those decisions?

What is your role in the decision making process?