objection handles Flashcards
I’m busy and can’t talk right now
That’s actually the reason for my call. We figured you would be and wanted to find a time that’s more convenient for you. How’s (insert date and time) instead?
What is your best email and we will send a calendar invite through?
Not interested
Hey, this one’s totally my bad. I guess
either my pitch was really terrible or you would’ve reached
out to us if you were interested.
Hey, just so I can get better here. Could you be brutally honest with me? Is it that you’ve got a solution, or you just hate getting cold calls? And it’s okay if it’s the ladder haha!
We’re happy with our current provider
Honestly, sounds like your all covered. Just so no one else calls, out of curiosity, who are you currently using
Just forward me some information
ill definitely send you an emailI, just don’t clutter your inbox with noise,
was there something in particular you had in an interest in?
We already work with (insert competitor here)
They’re a great group. Honestly,
it rarely makes sense to switch if you like them.
Hey, just so we don’t bug ya again. Out of curiosity, how do they handle (something you know they do a bad job of)
Call me back next quarter
Totally makes sense. Hey, just so I don’t sound like a total goon when I call back. Was there something you had in mind in x months or is the team just crazy busy?
We don’t have the budget
Nowadays, it’s hard enough to keep
your budget, let alone add something new.
Just so no one calls you again, is it that
you’re out of budget for this fiscal year or you get put through the wringer every time you try to buy something?
Look, you’re probably not gonna buy this thing now. But if budget ever frees up, the people that get it at least
have a directional sense of what they’d want. Open to taking a look, so you at least know what’s out there?
Does your product do XYZ?
We’re glad you asked. It might be beneficial to set up some time where you can ask your questions to our product specialist.
How’s (insert date and time) work?
Sorry, I have to cancel. I’ll get back to you with a better time.
Typically, when someone cancels on us, it means they’re just not interested at this stage. Is it fair to assume that’s the case?
I’m going into a meeting. (When it’s obvious they are not e.g. if a customer says this at 9.37am and it doesn’t make sense)
That’s actually the reason for my call, we thought you might be busy. What time would be more convenient for you?
We are looking to improve HR processes, but I don’t have the time right now to focus on this. Can you reach out at a later date?
I don’t work in the HR department. I downloaded the content more to see if I am doing things right with my own team.
great to hear youre looking to help out the team
Hey, just so we don’t bug ya again. Out of curiosity, who would be the best person to speak to about hr
I was just curious at seeing what was in the guide, not really looking to change anything right now.
That’s great to hear you’re keeping your current provider honest and looking at all your options.
your probalby not in the market to switch but if you dont mind me asking how are you currently handling x?
wrong person
Ah, my bad. It’s funny, this kind of thing usually either lives with you as the x title. Guess I was wrong here.
Just so I don’t bug the wrong person, who would be the best person to speak to?
how’d you get my number
zoom info pause
Just so no one calls you again, could I at least tell you
why I reached out to you specifically, then you can tell
me if it makes sense to part ways from there?
