NUR 116 - Week 6 - Communication

Question 1

Modes of communication

Answer 1

Verbal - Oral communications, telephone
Nonverbal - body language, facial gestures, eye contact
Electronic - email, texting, social media, video conference
Written - Letter, electronic communication, computer post

Question 2

Communication styles

Answer 2

Passive - Pattern to avoid conflict, express feelings or opinion, or standing up for themselves

Assertive - Advocate for their opinions, rights and need w/out violating others’ right

Aggressive - Expression that’s verbally–sometimes physically–abusive; tends to blame receiver

Passive-Aggressive - Appears passive on surface, acts our anger in subtle, indirect way

Question 3

What is Therapeutic Communication?

Answer 3

Form of communication: Nurses use listening skills and empathy, and desire to build professional relationship to provide patient-centered care

Question 4

List Therapeutic Communication techniques

Answer 4

Silence
Active Listening
Open-ended questions
Accepting
Restating/Summarizing
Reflecting

Question 5

Goals for interprofessional communication?

Answer 5

-Work with each other respectfully
- Work together utilizing each other’s knowledge to care for clients
- Communicate to promote clients’ health
- Use effective dynamics and values within the team to develop client-centered care