Non-Verbal Communication Flashcards
What is NON-VERBAL COMMUNICATION?
the use of symbols other than written/spoken language
Who came up with the 7 principles of non-verbal communication?
Joseph Devito, 1966
What are the 7 PRINCIPLES OF NON-VERBAL COMMUNICATION?
- contextual
- occurs in groups
- always communicates
- rule-governed and culture-bound
- motivated
- holds more credibility than verbal
- reinforces/contradicts
Why is non-verbal communication CONTEXTUAL?
- ambiguous
- arbitrary
- abstract
- varies across cultures and time
How does non-verbal communication OCCUR IN GROUPS?
it’s used with other symbols to communicate one message
Why does non-verbal communication ALWAYS COMMUNICATE?
body language constantly communicates and never stops
How is non-verbal communication RULE-GOVERNED and CULTURE-BOUND?
cultures require certain customs and traditions, therefore non-verbal symbols are learned, not instinctual
Why does non-verbal communication HOLD MORE CREDIBILITY THAN VERBAL?
majority of the time, we focus on non-verbal cues when listening to someone
How is non-verbal communication MOTIVATED?
it’s influenced by how one feels or thinks at a given time
How can non-verbal communication reveal the truth?
by reinforcing/contradicting other forms of communication
What are the different CATEGORIES of non-verbal communication?
- kinesics
- haptics
- artifacts
- physical appearance
- proxemics
- environmental factors
- silence
- paralanguage
- chronemics
What’s KINESICS?
body positions and motions
What does HAPTICS involve?
using the sense of touch to convey emotion
What are ARTIFACTS?
material things we wear to express our identities
What does PHYSICAL APPEARANCE have to do with non-verbal communication?
we judge and evaluate others according to their physical characteristics
