Non/Verbal Communication Flashcards
Communication
Passing information from one person to another.
Verbal Communication
Conveying messages using words or vocal sounds.
Paralinguistics
Vocal features that accompany speech.
Verbal Communication
Conveying messages using words or vocal sounds.
Tone of Voice
The way words are spoken to convey emotion.
Emphasis
Giving prominence to some words more than others.
Intonation
Inflection in the voice when speaking. The variation of tone in our voice.
Non Verbal Communication
Conveying messages that do not require the use of words or vocal sounds.
Eye Contact
When two people in conversation are looking at each other’s eyes at the same time.
Pupil Dilatation
When the pupils in the eyes expand to look large.
Hemisphere’s of the Brain
The human brain is divided in two halves called the left and right hemisphere’s.
Posture
The positioning of the body, often regarded as non verbal communication signal.
Postural Echo
Mirroring another person’s body position because they feel the same but not necessarily both positive with each other.
Closed Posture
Positioning the arms so they are folded across the body and/or crossing the legs.
Open Posture
Positioning the arms so that they are not folded a cross the body and not crossing the legs.
How much % of a message is verbal.
7%
How much % of a message is vocal
38%
How much % of a message is non verbal
55%
Body Language
A general term to describe aspects of non verbal communication using the body. Posture Gesture Touch
Gesture
A form of non-verbal communication in which information is conveyed by either deliberate or unconscious movement of parts of the body.
Touch
A form of non-verbal communication in which information is conveyed between physical contact between people.
Personal Space
The distance we keep between ourselves and other people in our everyday lives.
Sex Diffrances
Differences due to being either female or male; these could affect personal space between individuals.
Individual Differences
Factors that make one person not the same as another person who (Age Sex or Personality)
Cultural Norms
The range of behaviours that members of a particular social group or society can be expected to show.
Status
A person’s rank or position within society.
