Non/Verbal Communication Flashcards

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1
Q

Communication

A

Passing information from one person to another.

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2
Q

Verbal Communication

A

Conveying messages using words or vocal sounds.

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3
Q

Paralinguistics

A

Vocal features that accompany speech.

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4
Q

Verbal Communication

A

Conveying messages using words or vocal sounds.

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5
Q

Tone of Voice

A

The way words are spoken to convey emotion.

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6
Q

Emphasis

A

Giving prominence to some words more than others.

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7
Q

Intonation

A

Inflection in the voice when speaking. The variation of tone in our voice.

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8
Q

Non Verbal Communication

A

Conveying messages that do not require the use of words or vocal sounds.

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9
Q

Eye Contact

A

When two people in conversation are looking at each other’s eyes at the same time.

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10
Q

Pupil Dilatation

A

When the pupils in the eyes expand to look large.

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11
Q

Hemisphere’s of the Brain

A

The human brain is divided in two halves called the left and right hemisphere’s.

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12
Q

Posture

A

The positioning of the body, often regarded as non verbal communication signal.

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13
Q

Postural Echo

A

Mirroring another person’s body position because they feel the same but not necessarily both positive with each other.

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14
Q

Closed Posture

A

Positioning the arms so they are folded across the body and/or crossing the legs.

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15
Q

Open Posture

A

Positioning the arms so that they are not folded a cross the body and not crossing the legs.

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16
Q

How much % of a message is verbal.

A

7%

17
Q

How much % of a message is vocal

A

38%

18
Q

How much % of a message is non verbal

A

55%

19
Q

Body Language

A

A general term to describe aspects of non verbal communication using the body. Posture Gesture Touch

20
Q

Gesture

A

A form of non-verbal communication in which information is conveyed by either deliberate or unconscious movement of parts of the body.

21
Q

Touch

A

A form of non-verbal communication in which information is conveyed between physical contact between people.

22
Q

Personal Space

A

The distance we keep between ourselves and other people in our everyday lives.

23
Q

Sex Diffrances

A

Differences due to being either female or male; these could affect personal space between individuals.

24
Q

Individual Differences

A

Factors that make one person not the same as another person who (Age Sex or Personality)

25
Q

Cultural Norms

A

The range of behaviours that members of a particular social group or society can be expected to show.

26
Q

Status

A

A person’s rank or position within society.