Nexidia

Question 1

What are KPI’s for Nexidia

Answer 1

Customer Satisfaction

Customer Retention

Operational Efficiency

Sales Effectiveness

Behavioral Compliance

Churn Reduction

Question 2

What are buyer persona’s for Nexidia

Answer 2

VP of Contact Center Operations

VP Customer Experience

VP of Customer Care

VP Customer Success

Question 3

What are business Challenges for buy personas for Nexidia

Answer 3

Growing number of Interactions to monitor

Needing insight into customer experience

Inconsistent data due to manual effort

Question 4

What are key capabilities for Nexidia

Answer 4

• Get to root causes by drilling down into the phrases.
• Find the customer pain points with AI Sentiment
• Out of the box pre-built categories and search options
• Out of the box pre-built dashboards with (BI)

Question 5

What are disco Q’s for Nexidia

Answer 5

How do you know why customers are contacting your business

How do you know the areas to improve for customer experience

How do you know agents that excel at customer experience

Question 6

What are differentiators for Nexidia

Answer 6

Analyze 100% of interactions on all channels

Customized workflows to gain visibility into data

Out of box

Question 7

What are Competitors for Nexidia

Answer 7

Verint / Callminer / Genesys / Clarabridge

Question 8

What are Success Stories for Nexidia

Answer 8

T-Mobile - need to better understand why customers contacting them - lowered aht and better csat