CXone

Question 1

What are the key KPI’s for CXone

Answer 1

Improve CSAT

Increase First Call Resolution

Question 2

What are CXone Buyer Personas

Answer 2

Contact Center Executive / IT Leaders

Question 3

For CXone what are the business challenges

Answer 3

No Consistency across Channels

Lack of real time Data

Hard to navigate across multiple applications

Question 4

What is CXone key capabilities

Answer 4

• Connects customers to the right agent across any channel
• Blend the inbound and outbound for better productivity
• Add the agents and channels in hours for faster results.

Question 5

What is CXone’s Disco Q’s

Answer 5

How do you connect w/ customers on different channels?

How quickly can you change IVR & routing rules?

Question 6

What is CXone’s Differentiators

Answer 6

1 platform for both customers and employees

Cloud Native so it’s scalable

Question 7

What is CXone’s Competitors

Answer 7

Genesys / Five9 / Avaya

Question 8

What is a success story of CXone

Answer 8

“MoneyGram - simplify their global CC -Reduce AHT and overall Cost

Raddison - replace their on-prem system - Reduced Cost and Improved CSAT”