Compliance Flashcards
What are key KPI’s for Compliance
Reduce IT time spent on compliance
Lower risk of compliance violations that can lead to fines
TCO reduction
What are Buy Persona’s for Compliance
IT Mgr
Operations Mgr
Compliance Manager
What are Business Challenges for Compliance
Make sure recordings are good quality
Meet compliance requirements
Consumer demand for data access
What are key capabilities for Compliance
Compliance dashboards that allow to take corrective actions.
- Create recurring polices for ongoing adherence.
- Real time notifications to agents that calls are actually recorded
What are disco q’s for Compliance
How do you make sure all interactions are recorded and w/ good quality?
How do you keep up with Regulation updates?
What are differentiators for Compliance
Verint & Genesys don’t have QC / One solution for all compliance needs
What are Competitors for Compliance
Genesys / Verint
What are success Stories for Compliance
BNYM Mellon- make sure all calls recorded & archived daily for regulation & customer disputes - Reduced IT time invested
