Network Troubleshooting

Question 1

What is the first step in identifying a problem?

Answer 1

Identify the problem: The first step is to identify the problem.

Question 2

How do you gather information during problem identification?

Answer 2

Gather information: Collect details about the issue from all available sources.

Question 3

Why is it important to question users?

Answer 3

Question users: Users can provide insights and details about the problem.

Question 4

What should you look for to identify symptoms?

Answer 4

Identify symptoms: Look for specific signs that indicate the nature of the problem.

Question 5

Why is it important to determine if anything has changed?

Answer 5

Determine if anything has changed: Changes can provide clues to the cause of the problem.

Question 6

How do you duplicate a problem?

Answer 6

Duplicate the problem: Recreate the issue to understand its behavior and scope.

Question 7

How should you approach multiple problems?

Answer 7

Approach multiple problems individually: Tackle each issue separately to avoid confusion.

Question 8

What is the next step after identifying a problem?

Answer 8

Establish a theory of probable cause: Formulate a hypothesis on what might be causing the problem.

Question 9

What does it mean to question the obvious?

Answer 9

Question the obvious: Don’t overlook simple, straightforward solutions.

Question 10

Why consider multiple approaches in problem-solving?

Answer 10

Consider multiple approaches: Explore different methods to solve the problem.

Question 11

What are the top-to-bottom and bottom-to-top approaches in the OSI model?

Answer 11

Top-to-bottom/bottom-to-top OSI model: Examine from the top layer down or the bottom layer up in the OSI model.

Question 12

What is the divide and conquer method?

Answer 12

Divide and conquer: Break the problem into smaller, manageable parts.

Question 13

What should you do if your theory about the problem is confirmed?

Answer 13

If the theory is confirmed: Determine the next steps to resolve the problem.

Question 14

What should you do if your theory about the problem is not confirmed?

Answer 14

If the theory is not confirmed: Develop a new theory or escalate the issue.

Question 15

What is the purpose of establishing a plan of action?

Answer 15

Establish a plan of action: Plan steps to resolve the problem and anticipate potential impacts.

Question 16

What should you do if you cannot implement the solution?

Answer 16

Implement the solution or escalate: Apply the solution or seek further assistance.

Question 17

How do you verify full system functionality?

Answer 17

Verify full system functionality: Ensure everything works correctly and implement preventive measures if needed.

Question 18

Why is it important to document findings, actions, outcomes, and lessons learned?

Answer 18

Document findings, actions, outcomes, and lessons learned: Keep a record for future reference and learning.