Mukesh Flashcards
1
Q
What is Human Resource Management
A
A distinctive approach to employment mgmt. which seeks to achieve
COMPETITIVE ADVANTAGE
Through the strategic deployment of a
HIGHLY COMMITTED and CAPABLE WORKFORCE
Using an array of cultural, structural and personnel techniques
2
Q
Name some of the activities involved in HRM
A
What is involved in HRM?
- Recruitment and selection
- Performance mgmt.
- Career planning
- Training and development
- Job evaluations, descriptions, policies, codes & ethics
- Compensation and benefits packaging
- Dismissals & terminations, legal and compliance
3
Q
Explain the Matching Model of hard HRM
A
The Matching Model – Hard HRM
Hard HRM: Deployment of human resources to meet business objectives
- Selection of most suitable people to meet business need
- Appraisal, monitoring performance and providing feedback to organisation & employees
- Performance in the pursuit of business objectives
- Rewards for appropriate performance
- Performance in the pursuit of business objectives
- Development of skills and knowledge required to meet business objectives
Two assumptions underpin this model:
- The most effective means of managing people varies between organisations
- Conflict or at least differing views cannot exist in the workplace
4
Q
Explain the Harvard Model of soft HRM
A
The Harvard Model of HRM – “Soft HRM”
Aimed at enhancing the commitment, quality and flexibility of employees
Stakeholder interests and situational factors impact HRM policy choices
Strategic Integration
- Ability to integrate HRM issues into strategic plans
High Commitment
- Behavioural commitment to pursue agreed goals
- Attitudinal commitment reflected in a strong identification with the enterprise
- Goals: (human wellbeing and societal commitment goals)
High Quality
- Of all aspects of managerial behaviour including investment in employees, which in turn affects the quality of products and services
Flexibility
- Adaptable organisational structure to manage and foster innovation
This assumes that it is possible to balance the strategic integration associated with ‘hard’ HRM with the ‘softer’ elements of high commitment practices.
5
Q
What is an example of soft HRM
A
An example of soft HRM is the Starbucks College Achievement Plan
They pay for their employees’ (known as “partners”) tuition fees
Adds value to their employees, so that they can be promoted e.g. to head offices
6
Q
Name the different strategic HRM perspectives
A
Best-fit
- Lifecycle
- Competitive Strategy
Resource-based view
- VRIO
- Core competency
Best-practice
- High-commitment “bundles”
NB in practice it is extremely rare to use just one of these first two perspectives, and instead all need to be considered when developing an HR strategy:
Where in the lifecycle are you?
What is your competitive strategy?
What is your core competency?
What rare qualities do you have in your people? etc. etc.
7
Q
What is corporate strategy? Give examples
A
Corporate strategy:
- Identifies the portfolio of businesses that comprise the company
- Identifies the ways in which these businesses are related to each other
Examples of corporate strategies include:
Concentration
- The company offers one product or product line, usually in one market
Diversification
- The firm expands by adding new product lines
Vertical integration
- The firm expands up or down the supply chain
- E.g. producing its own raw materials, or selling its products directly to consumers
Consolidation
- The company merges two divisions into one
8
Q
What is competitive strategy? Give examples
A
Competitive strategy
Determines the advantages that enable a company to differentiate its product or service from those of competitors
Examples of competitive strategies include:
Cost leadership
- The business seeks to become the low-cost leader in an industry
Differentiation
- Seeking to be unique in its industry along dimensions that are widely valued by buyers
- E.g. quality and service
Focus on niche markets
- Seeking to be innovative and creative
9
Q
What is functional strategy?
A
Functional strategy
Identifies the basic course of action that each department will pursue in order to help the business achieve its competitive goals
10
Q
Draw and explain the lifecycle model of strategic HRM
A
Lifecycle model:
Business and product lifecycle models can be linked to the selection and management of appropriate HR policies:
Start-up phase
- There is an emphasis on ‘flexibility’ in HR
- Enables the business to grow and foster entrepreneurialism
Growth stage
- Once a business grows beyond a certain size, emphasis moves to the development of more formal HR policies and procedures
Maturity stage
- As markets mature, margins decrease and performance plateaus, the focus of the HR strategy may move to cost control
Decline stage
- The emphasis shifts to rationalisation
- This has downsizing and redundancy implications for the HR function
11
Q
What is strategic HRM?
A
Best fit models of SHRM focus on alignment between HRM, business strategy and the external context of the firm.
- They assess the extent to which there is fit between business strategy and HRM policies
- This is done by linking business goals to individual objective setting, and measuring and rewarding attainment of that business goal
12
Q
Draw and explain the competitive strategy of HRM
A
They defined HR policies and practices to ‘fit’ the generic strategies of cost reduction, quality enhancement and innovation
They argued that business performance will improve when HR practices mutually reinforce the organisation’s choice of competitive strategy.
- The ‘cost-reduction’-led HR strategy is likely to focus on the delivery of efficiency through mainly ‘hard’ HR techniques
- Contrastingly, ‘quality-enhancement’ and ‘innovation’ focus on the delivery of added value through ‘softer’ HR techniques and policies
13
Q
Explain how the following roles are affected in the different competitive strategies of SHRM.
Creativity, focus horizon, teamwork, quantity, quality and risk taking
A
14
Q
Explain the resource based view of SHRM. What is the VRIO framework?
A
The resource-based view of SHRM explores the ways in which an organisation’s human resources can provide sustainable competitive advantage
This is best explained by the VRIO framework, used to assess how much of a competitive advantage a firm has
- Value
- Rarity
- Imitability
- Organisation
15
Q
Explain each of the different parts of the VRIO framework
A
Value
- How can the human resources function of a firm create value?
- Cost reduction (head count) vs. revenue enhancement (enhanced customer service)
Rarity
- What rare qualities do the human resources offer?
- How can the organisation capitalise on these qualities?
EXAMPLE: NORDSTROM
- Focus on individual salespeople as source of competitive ad. Pay twice industry average
Inimitability: if firms can imitate then these advantages are lost over time
- How can an organisation develop characteristics that are difficult to imitate
EXAMPLE: Southwest airlines
- Fun and trust culture that can’t be imitated, tough recruitment process
Organisational compatibility
- How can the business organise to build and exploit resources?
- Allows them to capitalise on the above
16
Q
Why are resources hard to imitate?
A
- Historical conditions. Resources that were developed due to historical events or over a long period usually are costly to imitate
- Causal ambiguity. Companies can’t identify the particular resource that are the cause of competitive advantage
- Social complexity. The resources and capabilities that are based on company’s culture or interpersonal relationships
17
Q
What are the different competitive advantage classifications associated with the VRIO framework?
A
18
Q
Explain the core competency model of SHRM, give an example
A
Core Competency
A bundle of skills and technologies that enable a company to provide particular benefits to customers
- Not product specific
- Represents the sum of learning across individual skill sets and individual organisational units
- Must be competitively unique
- Is not an “asset” in the accounting sense of the word
- Represents a “broad opportunity arena” or “gateway” to the future
EXAMPLE: Dynamatics Technologies
started in gear pumps, high precision
core competency allowed them to move into aerospace components
19
Q
Explain the different aspects of best practice HRM
A
Best practice HRM: functional activities and strategic plans that result in enhanced organisational performance
Employment security
Sophisticated/selective hiring
Extensive training
Sharing information/employee involvement
Self-managed teams/team working/ decentralisation
Reduction of status differentials
High pay contingent on organisational performance
20
Q
What is the workforce? What is it made up of?
A
The workforce is drawn from the segment of the population of working age
This ranges from 16 up to state retirement age
21
Q
What is the talent paradox
A
The current talent paradox is that,
- Despite high unemployment,
- Many companies are facing shortages in the critical areas
- Where they most need to attract and keep highly skilled talent
In other words, a surplus of jobseekers doesn’t mean that talent is available where and when it is needed
22
Q
What are the different ways of assessing job quality?
A
The quality of jobs on offer in the labour market varies
Traditionally, economists have used PAY as the measure of job quality
- However, this may no longer be an appropriate measure
Social scientists have stressed the level of skill as a key measure
- Skilled work not only provides workers with better pay but also more variety, personal autonomy and involvement
Ultimately, it gives them more control over their effort
23
Q
Show graphically how HR planning relates to strategy
A
24
Q
What are the different stages in the recruitment process
A
ESTABLISH THE NEED
IDENTIFY THE REQUIREMENT
ATTRACT CANDIDATES
IDENTIFY THE “BEST” CANDIDATE
EVALUATE THE RECRUITMENT PROCESS
25
What are the important questions you should ask to establish the need for recruitment
Establish the need
* Is the role required
* Is recruitment appropriate
* Can the need be satisfied using existing resources?
* If not can the work be re-designed to allow this?
* Should the requirement be filled by recruitment or outsourcing?
* Should recruitment be delayed to save costs
26
What are the ways of identifying the requirement for recruitment
**Identifying the requirement**
* Job description: purpose; duties; responsibilities
* Person specification: physical; qualifications; intelligence; interests; motivation
* Common to differentiate between requirements that are essential to the job and those that are merely desirable
* Competencies: the work related personal attributes, knowledge, experience, skills and values that a person draws on to perform their work well
* E.g. planning and organising, managing relationships, decision making
27
What are the different ways of attracting candidates
**Attracting candidates**
* Informal personal contacts
* Word of mouth
* Formal personal contacts
* Employee referral schemes; open days
* Noticeboards
* Internal or external
* Press/media advertising
* E.g. local newspapers; radio; TV
* Internet advertising
* External sources
* E.g. Job Centres; careers service, “head hunters”
28
What are the different ways of identifying the best candidate
Identify the “best” candidate
Shortlisting
* Screening CV, cover letter
* Explicit vs implicit criteria
* Self de-selection
* Job previews
* “Killer” questions
* Software-based CV assessment
* Secondary short listing
* Telephone interview
Interviews
* Structured, unstructured
Aptitude tests
* Specific skills; ability
Assessment centres
Job simulation
References
* Employer; Personal
Gamification
29
What are some recruitment difficulties and their solutions
**Problems**: _Solutions_
**Lack of necessary skills**: Appoint people with “potential”
**Insufficient experience/qualifications**: Take account of broader range of qualities
**Applicants expect more pay than offered**: Increase pay or salary
**No applicants**: Redefining the job, bounty payments to staff
30
What are the different costs of recruitment?
Cost of recruitment
* Direct recruitment costs
* Sign on bonus
* Work permit
* Relocation
* Training
* Productivity costs
* Downtime associated with jobholder changing jobs
* Start up time required
* Shortfall in productivity
* Psychological impact of “failure” (internal candidates)
* Failure costs
* No appointable candidate
* Wrong decision
31
Whats the different ways the recruitment process is evaluated?
**Effectiveness**
* Progress, duration of employment etc
* Difficult to determine, but may be able to assess over large sample
**Efficiency**
* Cost of process, offer acceptance rate etc. cost per candidate
**Fairness**
* Often limited to tracking gender, race, disability etc.
32
Explain the social process model
Social Process Model
* Recruitment and selection is a two way process
* Both candidate and organisation are evaluating
* Assessment process enables exchange of information and evaluation of compatibility
* Matching expectations and needs; culture and values
* Assessment as a learning process
33
What is performance mgmt.?
A process which contributes to the effective management of individuals and teams
to achieve high levels of organisational performance
It establishes SHARED UNDERSTANDING about what is to be achieve and an APPROACH TO LEADING AND DEVELOPING PEOPLE which will ensure that it is achieved.
34
What are the goals of performance mgmt?
Goals of performance mgmt.
**Performance improvement**
* Throughout the organisation, in respect of individual, team and organisational effectiveness
**Development**
* Unless there is continuous development of individuals and teams, performance will not improve
**Managing behaviour**
* Ensuring that individuals are encouraged to behave in a way that allows and fosters better working relationships
35
What are the 5 steps of performance mgmt.?
1. Performance objectives (SMART) set (Specific, measurable, attainable, relevant, time bound)
2. Outcomes measured
3. Results fed-back
4. Rewards linked to outcomes
5. Change implemented
36
What is a performance appraisal?
Performance appraisal
A performance appraisal is a method by which the job performance of an employee is documented and evaluated
37
What are the various purposes of performance appraisal?
**Administrative**
* Pay
* Promotion
**Developmental**
* Feedback
* Identifying areas for improvement
* Weeding out poor or underperforming employees
* Separation or transfer decisions
* Evaluation of contributions made by individuals/departments in achieving goals
* Supporting training and development decisions
* Evaluating success of training and development
* Work planning
38
What are the key elements of performance appraisal
**Measurement**
* Assessing performance against agreed targets and objectives
**Feedback**
* Providing information to the individual on the performance and progress
**Positive reinforcement**
* Emphasizing what has been done well and providing constructive criticism
**Exchange of views**
* Regarding performance improvement and support needs
**Agreement**
* Joint understanding of next steps
39
What are the approaches to performance appraisal
**Self-appraisal**
* Not useful on its own, but the norm as a starting point
**Verbal or ‘Free text’**
* Subjective and difficult to measure
**Checklist of knowledge, skills, competencies and behaviours**
**Ranking of performance against pre-defined criteria or traits**
* Need to tailor the criteria according to job roles and responsibilities
40
What is the CIPD guidance on appraisals?
**CIPD guidance on appraisals**
* What they have achieved during the review period, with examples and evidence
* Objectives not achieved, with examples and explanations
* What they enjoy about the job and how they might want to develop the role
* Any aspect of the work in which improvement is required and how
* Employee learning and development needs with supporting case
* What levels of support and guidance employees required from the manager
* Employees aspirations for the future, both in the current role and in possible future roles
* Objectives for the next period
41
Explain the differences between a good and bad appraisal
**Good**
* Appraisees do most of the talking; appraisers listen actively to what they say
* Performance is analysed, not personality
* The whole period is reviewed and not just recent or isolated events
* Achievement is recognised and reinforced
* The meeting ends positively with agreed action plans to improve and sustain performance in the future
**Bad**
* Focuses on a catalogue of failures and omissions
* Is controlled by the appraiser
* Ends with disagreement between appraiser and appraisee
* Leaves the appraisee feeling disengaged or demotivated by the process
42
What are the Potential Biases in Appraisals?
**Central tendency effect**
* Leniency or mid-way scoring
**Halo/Horn effect**
* One piece of information used to evaluate unknowns
**Recency effect**
* Relying on memorable info
**Anchoring and adjustment**
* Failing to adjust initial impression in the face of evidence
**Comparison effect**
* Compares performance to an employee performing other tasks
43
Explain how performance logs are used to avoid biases
**Performance logs to avoid biases**
* Record performance on an ongoing basis
* Include positive and negative behaviours
* Write observations, not assumptions
* Keep out biased language
* Be as specific as possible
* Track trends, look out for patterns/abnormalities
* Measure only those traits/behaviours that are relevant to the job and company values
44
Explain 360 appraisal and what is rated?
Performance rated by
* Boss
* Peer
* Subordinate
* Customer
**What is rated?**
Things you should:
* Stop
* Start
* Continue
* Do more of
* Do less of
* Mission, vision, values
45
Explain how raters should be trained in 360 appraisal
360 appraisal – rater training
* Goals of the 360-degree feedback process
* Expectations of employees involved in the process
* Methods used in administering the process
* Understanding that the process is confidential, and the meaning of confidentiality
* Understanding and filling out the feedback instrument
* What the organisation will do with the data collected
46
What are the advantages and problems of 360 Appraisal
**Advantages**
* Improved feedback from more sources
* Can save managers’ time
* Employees understand how other employees view their work
* Team development
* Teams know more about how members are performing
* Makes teams more accountable for eachother
* Personal and organisational performance development
* Responsibility for career development
* Allows them to take control of their career development
* Improved customer service
* Training needs assessment
**Problems**
* Design process downfalls
* Failure to connect the process
* to organisational strategy
* Insufficient information
* Usually anonymous
* Focus on negatives and weaknesses
* Rater inexperience and ineffectiveness
* Paperwork overload
47
What comes after an appraisal?
Employee ranking (EXAMPLE Microsoft crippling innovation)
Deloitte approach
48
Explain the deloitte approach?
**Deloitte’s approach**
Managers review performance on a continuous basis
They are asked four questions
* Given what I know of this person’s performance, I would award this person the highest possible compensation increase and bonus (5 point scale)
* I would always want him or her on my team (5 point scale)
* This person is at risk of low performance (Y/N)
* This person is ready for promotion (Y/N)
They are asking team leaders what they would DO with the individual not THINK
49
What are the different ways to categorise compensation?
**Job based Pay**
* Banded grade for job
**Skill- based Pay**
* Basic pay with increments for skills acquired
**Seniority-based Pay**
* Out-dated, however still relevant in Japan
**Pay for Performance**
* Links pay to performance of individual, group or organisation
* E.g. piecework, sales commission, stock options, profit sharing
* A “high-performance” work practice
50
What are the parts that make up contribution related pay
**Paying for past performance**
* (results)
**Paying for future success**
* (competence)
51
What are the four categories of job related benefits?
Four categories of job-related benefits:
1. **Personal, security and health**, e.g. pensions, above statutory sick pay
2. **Job-, status-, or seniority-related**, e.g. cars, holidays above statutory minimum
3. **Family-friendly**, e.g. childcare, elder care, above statutory maternity/paternity leave
4. **Social/”goodwill”/lifestyle benefits**, e.g. subsidised catering, sports/social facilities
52
What are the different types of rewards in the workplace?
PAY
BENEFITS
LEARNING AND DEVELOPMENT
WORK ENVIRONMENT
53
What are the factors that influence reward?
Factors that influence reward
* The economic climate: public sector pay freezes, steel sector and pay cuts
* The legal context
* Equal pay, minimum wage, working time regulations (gender pay gap)
* Influence of sector
* Public: collective bargaining
* Private: collective bargaining more or less limited to clerical/manual staff
* Influence of competition
* Internal factors
* Size, unionisation, workforce characteristics, motivating factors
54
Why is learning so important?
Importance of learning
**Rapidly changing environment requires organisations to learn faster to adapt**
* Globalisation
* Technology changes
* Competition
* New business paradigms
**Recognition of complex nature of knowledge – the importance of Knowledge Management**
* Need to retain knowledge
**Employee progression**
* Leadership pipeline
* Motivation
**Employee self-development**
* Recognising that employees are individuals with their own personal goals
55
What are the different parts that make up learning?
**Skill**
* Perceptual-motor skills involve physical, motor responses to stimuli in the external world
**Competence**
* This is the ability to apply knowledge and skills with understanding to a work activity
**(Tacit) Knowledge**
* “know how” is defined as the tacit knowledge of how to execute something
* It is acquired through experience rather than instruction
**Employability**
* This is an indirect outcome of learning and development
* Should be able to find employment elsewhere should their job come to an end
56
What are the steps in Kolb's cycle of learning?
Kolb’s cycle of learning
* Concrete experience
* To become fully involved in concrete, new experiences
* Reflective observation
* To observe and reflect on these experiences from many perspectives
* Abstract conceptualisation
* To use concepts and theories to integrate their observations
* Active experimentation
* To use those theories for decision-making and problem-solving
concrete/abstract (involvement/detachment)
active/reflective (actor/observer)
57
What are the different types of learners from Kolbs cycle?
What are the different types of learners?
**Accommodator/activist** – learns by doing
**Diverger/reflector** – learns from different points of view, observing rather than acting
**Converger/pragmatist** – think and do, prefers the practical and specific
**Assimilator/theorist** – watch and think, comfortable with concepts and abstract idea
58
Explain the Lancaster's cycle of learning
* Represents ‘all forms of learning including cognitive, skill development and affective, by any process’
Identifies three different forms of learning:
1. Receipt of input/generation of output (from being taught or told information, or reading)
2. Discovery (loop: action and feedback through experimentation)
3. Reflection (loop: conceptualising and hypothesising) when making sense of the information they receive and the actions they undertake
As the figure shows, they take place in both the inner and outer world of the individual
59
What are the different training/learning methods
**On the job learning**
* Sitting by Nellie
* Coaching
* Job rotation, secondment and shadowing
* E-Learning
**Off the job learning**
* Short courses, seminars, conferences
* E-MBA
60
Draw the BCG matrix for segmenting talent
Career growth potential vs current performance
**Wild Cats**
**Star**
**Dog**
**Cash Cow**
61
What is another way for segmenting talent?
Value add vs unique firm specific skills
**Core knowledge workers**
* Add high value, unique/firm specific talents
* Relational contracts, “career” focus
**Traditional human capital**
* Can add value, but not unique
* Transactional contracts
**Idiosyncratic human capital**
* Highly unique skills
* Externalised (outsourced)
**Ancillary human capital**
* Engaged in standardised work
* Contract for services
62
Top reasons for voluntary leaving
Change of career
Promotion outside the organisation
Level of pay
Lack of development or career opportunities
Leaving to have/look after children
63
Explain why attrition is often a symptom of mgmt. problem
Attrition is often a symptom of mgmt. problem
See no future
No loyalty from company
Unrealistic mgmt. expectations
Job unexciting
More money elsewhere
64
What are the different ways of managing attrition
Managing attrition
* Understand the reasons for attrition
* Exit interviews, appraisals
* Avoid the factors that drive attrition
* Appraisals; know your employees
* Train managers on talent mgmt. and dealing with problems
65
Draw a matrix showing turnover risk analysis
Likelihood of leaving vs impact on organisation
Danger zone
Thanks for all you’ve done
Watching brief
No immediate danger
66
What are the most common steps to improve retention?
* Increase learning and development opportunities
* Improve line mgmt. HR skills
* Improve induction process
* Improve employee involvement
* Improve selection techniques
* Increase pay
* Offer coaching/mentoring/buddy systems
* Improve benefits
* Create clearer career paths
* Improve work-life balance
67
Give various reasons as to why organisations need to change
Why do organisations need to change?
* Challenges of growth, especially global markets
* Challenge of economic downturns and tougher trading conditions
* Changes in strategy
* Technological changes
* Competitive pressures, including M&A
* Customer pressure, particularly shifting markets
* Government legislation/initiatives
68
What are the different types of change?
**Developmental**
* Improvement of existing situation
**Transitional change**
* Implementation of a known new state; management of the interim transition state over a controlled period of time
**Transformational change**
* Emergence of a new state, unknown until it takes shape, out of the remains of the chaotic death of the old state; time period not easily controlled
69
Give examples of the different types
**DEVELOPMENTAL**
* Improving existing billing and reporting methods
* Updating payroll procedures
* Refocusing marketing strategies and advertising processes
**TRANSITIONAL**
* Experiencing corporate restructures, M&A
* Creating new products/ services
* Implementing new technology
**TRANSFORMATIONAL**
* Implementing major strategic and cultural changes
* Adopting radically different technologies
* Reforming product and service offerings to meet unexpected competition and dramatic reductions in revenue
70
What is Gleicher’s formula for successful change
Change will be successful if
D x V x K \> R
Where:
D = dissatisfaction with status quo
V = Vision of future state
K = Knowledge of next steps in the process
R = Resistance to change
71
What are the reasons for resistance to Change
Depends on the interpretation of the change and its impact upon them
* Effect on the intrinsic nature of the work
* Effect on the amount and direction of discretion, power and autonomy
* The organisational context (trust of mgmt.)
* The perceived balance of costs and benefits
* Underlying tension (long standing disputes aired as part of change process)
* The manner in which it is introduced
72
Why does imposing change does not work?
* Assumes people’s personal **aims**, **wishes** and **needs** are completely **aligned** with those of the organisation, or that there is no need for such alignment
* Assumes that people **want**, and can **assimilate into their lives**, given all their **other priorities**, the type of development of change that the organisation deems appropriate for them
Need to align the aims of the business with the needs of their people – CHALLENGING!
Caveat: sometimes it is necessary to impose change!
73
What are the different steps in the Satir Model of Change
1. Late status Quo: Encourage to see the need for change
2. Resistance: Help people to open up, overcome the natural reaction
3. Chaos: Build safe environment and provide support
4. Integration: Focus on the positives and help solve problems
5. New status Quo: Help people feel safe so they can practice
74
What are ways to deal with resistance to change
**Education and Communication**
* When there is a lack of information & analysis
**Participation and Involvement**
* Initiators do not have all the necessary info & others have power to resist
**Facilitation and Support**
* Where resistance largely reflects problems of adjustment
**Negotiation and Agreement**
* Especially where one or more powerful parties will lose from the change
**Manipulation and Co-optation**
* Where other factors will not work or are too expensive
**Explicit and implicit coercion**
* Where speed is essential and initiators have considerable power
75
Why do some managers fail to deliver change?
* Ineffective communication skills/practices
* Poor working relationships and interpersonal skills
* Person-job mismatch
* Failing to set clear direction
* Delegation breakdowns
* Failing to break old habits and adapt
* Inability to develop cooperation
* Lack of personal integrity
* Inability to lead/motivate
* Poor planning practices
76
What are Kotter’s 8 steps to successful change?
1. Create urgency (could be accomplished by discussing with them potential threats, or possible solutions)
2. Create a coalition (This group manages all efforts and encourages the employees to cooperate and take a constructive approach)
3. Develop a vision and strategy
4. Communicate the vision (Most important step here is to create support and acceptance among employees)
5. Empower action (Removing obstacles can empower the people needed to execute the vision, and can help the change move forwards)
6. Get quick wins
7. Leverage wins to drive change
8. Embed in the culture
77
How should HR contribute to change mgmt?
Contribution of HR in Change Management
* Understand the possible points of change
* Facilitate the information flow and understanding
* Build the capacity to change – involving line manager to build coalition
* Implementing right task, structures, processes and systems to support change
* Learning and development programmes – to adopting new behaviour and skills
78
What is a contract of employement?
Assumes self-determining individuals freely entering into a contract
Contract is a contract of service
* Employee is in “personal service” of the employer
* Master-servant relationship
* Employee has degree of independence (can terminate) but remains the subordinate party
* Is asymmetric in practice since employer sets terms and has resources to enforce them
79
What does a contract of employment consist of?
Contract consists of:
* Express terms
* Implied terms (fact, custom, common law, statute)
Evaluation of breach is based on “reasonableness”
* What a similar employer/employee would have done
Terms and Conditions can be changed
* Consultation and agreement required
* If not agree could be grounds for “constructive dismissal”
80
Name the contents of the employment contract
Contents of the employment contract
* Name and address of employer, employee
* Job title
* Date employment began
* Period of employment
* Rates of pay
* Hours of work
* Holiday, sick pay and notice entitlement
* Pension rights
* Grievance, discipline procedure
81
What are the common law duties of the employer and employee?
Common law duties
**Employer**
* Provide reasonable opportunity for employee to work, and pay the agreed wages as consideration for the work performed
* Take reasonable care to ensure that employees are safe at work
* Treat all employees in a courteous and polite manner
**Employee**
* Be ready and willing to work for the employer
* Offer personal service to employer
* Take reasonable care in the conduct of their personal service
* Work in the employer’s time, obey reasonable orders and undertake not to deliberately disrupt the employer’s business
* Not disclose any trade secrets to the employer’s competitors
82
What do rights at work depend on?
Rights at work will depend on:
* Statutory rights and
* Contract of employment
Statutory rights are legal rights based on laws passed on by parliament
The contract of employment cannot take away rights employees have by law
83
Give some examples of statutory rights
Examples of statutory rights
**Day 1**
Equal pay
No discrimination
Maternity rights
Minimum wage
Working time restrictions
Paid holiday
No unlawful deductions
**After service**
Written statement of T&C
Notice period
Written reason for dismissal (2y)
Compensation for unfair dismissal (2y)
Lay-off pay (1m)
84
Give reasons for termination of employment
**Fair**
* Employee conduct
* Job redundancy
* Capability, competence, qualifications
* Statutory Bar
**Summary dismissal (without notice)**
* Theft, fraud, violence
**Unfair dismissal**
**Wrongful dismissal**
* (e.g. breach of contract notice period)
**Constructive dismissal**
* (e.g. racial or sexual harassment)
**Redundancy**
* Minimum compensation, statutory procedure
85
Give some examples of Acts to deal with discrimination
Discrimination at work
* Equal pay act
* Sex discrimination act
* Race relations Act
* Disability Discrimination
* Race relations
* Employment Equality
* Gender equality duty
* EQUALITY ACT 2010
86
What are the different types of discrimination
**Direct discrimination**
* Less favourable treatment
* E.g. denying a woman a promotion on the grounds that she is a woman, a married/single woman, or is pregnant/has children
**Discrimination by association**
* With a person possessing a protected characteristic
* E.g. denying someone a promotion because her mother has had a stroke (and is now disabled)
**Perception discrimination**
* Other think an individual possesses a protected characteristic
* E.g. not allowing someone to represent their company at a conference because they look too young (although they are much older)
**Indirect discrimination**
* Disadvantaged by a rule which applies to everyone
* E.g. height requirements, dress codes, or length of service requirements combined with an upper age limit which may prevent women with children from having sufficient length of service to apply
**Harassment**
* Violating dignity, intimidating, hostile, degrading, offensive environment
**Third Party Harassment**
* Harassment of employees by non-employees
**Victimisation**
Bad treatment due to having made or supported a claim
87
Give some examples of disability actions to be considered
* Making adjustments to premises
* Allocating some of the disabled person’s duties to another person
* Transferring him to fill an existing vacancy
* Altering his working hours
* Allowing him to be absent during working hours for treatment
* Training
* Providing a reader or interpreter
88
Which factors must be taken into account before making steps to help a disabled person in the workplace?
Disability – factors to be taken into account
* The extent to which taking the step would prevent the effect in question
* The extent to which it is practicable for the employer to take the step
* The financial and other costs that would be incurred
* Extent of employers resources and time
89
What are the key points of Health and Safety work act
An Act to make further provision for securing the
* health, safety and welfare of persons at work,
* for protecting others against risks to health or safety
* For controlling and preventing the unlawful acquisition, possession and use of dangerous substances,
* and for controlling certain emissions into the atmosphere;
* To amend the law relating to building regulations
90
What are the duties of HASAWA
* Employer for employees
* Employer for people affected by his activities
* Designers, manufacturers, importers and suppliers for anyone using or maintain their products
* Every employee for themselves and anyone affected by their work
* Everyone with respect to damage or misuse of H&S equipment
* Employers not to charge any employee in respect of H&S provision
91
What are some important points about implementation of HASAWA?
HASAWA – Implementation
Criminal law
* Failure to comply can lead to imprisonment
Provides a critical interface with EU law on H&S
* EU regulations implemented under HASAWA
Inspector issue:
* Improvement notices
* Prohibition notices
92
Give a summary of current legislation and regulation
Legislation and regulation
* Much employment legislation seeks to redress the balance of power in the employment relationship
* Contracts of employment consist of express, implied and statutory components
* Anti-discrimination law now seeks to promote equality rather than simply to eliminate discrimination
* The H&S work act 1974 was a new form of enabling legislation which improved flexibility by establishing core principles not specific duties
93
What are the different groups who can be in conflict?
**Conflict between individuals**
Colleagues
* Clash of personalities
* Strong differences of opinion over work
* Overspill from personal issues
Employees and mgmt.
* Mgmt. style
* Favouritism
* Change
**Conflict between groups**
Teams
* Rivalry between colleagues
* Disagreements over a team’s goals
* Resentment that one or more people are not pulling their weight
Large groups of employees and mgmt.
* H&S
* Rates of pay
* Redundancies
* Change
* Lack of proper consultation
94
What are the signs and symptoms of conflict?
**Signs of conflict**
Visible signs
Heated exchanges
Meetings between mgmt. and employees ending in stand off
**Symptoms**
Dropping motivation
Behavioural changes
Falling productivity
Increase in sickness absences
95
How to respond to conflict
**Instinctive responses**
Fight
Flight
Freeze
**Ideal response**
Face
96
What is the code of practice for Dispute Resolution
**Principle – resolve at lowest level of formality**
* Establish the facts of the case
* Inform the employer/employee of the problem
* Hold a meeting to discuss the problem
* Allow the employee to be accompanied
* Decide on appropriate action
* Provide employees with an opportunity to appeal
* Where disciplinary and grievance procedures overlap suspend disciplinary or hold concurrently
97
What are the options for dispute resolution
## Footnote
**Mediation**
**Conciliation**
**Arbitration**
98
Explain mediation
Mediation
* Independent or third party
* No judging – only mediation!
* Appropriate for conflict involving colleagues of a similar job or grade or between a line manager and their staff
* Any stage in the conflict
* To address a range of issues: personality clashes, communication problems, bullying, harassment
* Should not be used by mgmt. to avoid responsibilities
* Not suitable for criminal activity
99
What are the differences between internal and external mediators?
**Internal**
Knows and understands culture
Potentially less briefing required
Little cost
May not be perceived as impartial
May have baggage
Experience level may be low
**External**
Comes with little knowledge of organisation
May be a more experienced mediator
Likely to gain trust of parties more readily
Able to provide the organisation with fresh view
Charges for services
100
Explain conciliation
Conciliation (cases related to employment tribunal)
* Independent and impartial outsider discusses issues in dispute between parties
* Sometimes separately, sometimes together
* Aim is a solution both parties can accept
* No judging!
* Legally binding
101
Explain arbitration
Arbitration
* Only available for cases involving unfair dismissal or flexible working
* Parties allow independent and impartial outsider to determine the outcome
* Differs from conciliation and mediation because arbitrator acts like a judge, making a firm decision
102
Explain what employment tribunals are and consist of?
**Employment tribunals**
* Part of UK legal system of courts
* Hear cases involving employment disputes
* Less formal than other courts, but decisions legally binding
* Usually a panel of three
* Judge and two non legal members
* Witnesses can be required to attend
* Fee charged to claimant
* Applications within three months of event/end of employment
* Need to talk to ACAS first and try conciliation
103
What is the scope for employment tribunals
* Unfair dismissal
* Constructive dismissal
* Discrimination
* Not being allowed to have someone accompany you to a hearing
* Not being consulted in redundancy situation
* Breach of contract
* Equal pay
104
How to prevent future conflict
* Put systems and procedures in place
* Establish formal procedures
* Explain plans
* Listen
* Reward fairly
* Work safely
* Develop relationships
* Value employees
* Treat fairly
* Encourage initiative
* Balance personal and business needs
* Work together and build trust
105
Explain the German employment system
Framework of Law
* Supports and regulates interest representation in employment relations
Dual Structure of Interest Representation
* Collective bargaining at region/industry level
* Covers Issues of Interest, e.g. labour hours, flexibility of working time.
* Trade unions – may call strikes
* Co-determination at firm level (covers issues of rights)
* Work councils – must cooperate with mgmt.
* TUs negotiate on behalf of members and non members
Social Partnership
* Political exchange between employers organisations, TUs, Government
* A coalition of “stakeholders” to guide the future
106
Explain the German business system
German business system
**State regulation: “bargained corporatism”**
* Of employment
* Of employee organisation, bargaining and participation
**Corporate Governance and Finance**
* Management obligation to stakeholders not just shareholders
* Funding mostly through banks and commercial investments
* A nationalised banking system makes it easier and cheaper for firms to get LT loans
* There is thus a much lower ST shareholder focus than in the UK
* Long term view allows investment in R&D, employee development etc. – “insider capitalism” (focus on stakeholders)
**Vocational Education and Training (VET)**
* School leavers enter 3 years of VET
* Broad based, standard qualifications
* Jobs designed to fit standard worker training
107
Explain how employment and business system have impacted German competitiveness
* Regulation said to have encouraged competiveness through skills and high productivity
* Broad skills encouraged by VET said to make staff more adaptable and to require less supervision
* Split of collective bargaining and co-determination said to have reduced conflict resulting in:
* high productivity and a competitive market for sophisticated, innovative, high value products based on high levels of R&D
* firms being able to pay high wages without being uncompetitive
108
Explain the Japanese employment system
Japan – Employment system
* Lifetime employment
* Recruited from school or university
* Vacancies filled by internal promotion
* Slack absorbed by relocation or new subsidiaries
* Seniority-based Pay
* Person-related not job-related
* Promotion increases status and pay, not nec. duties
* Enterprise Unionism
* Unions organised by firm
109
Explain the Japanese Business system
Japan – Business system
**State regulation**
* Supports right to organise and act collectively
* Minimum standards for wages, working time etc.
**Corporate Governance and Finance**
* Mgmt. obligation to stakeholders not just shareholders
* Funding through banks and commercial investments
* Long term view allows investment in R&D, employee development etc. – insider capitalism
**Vocational Education and Training (VET)**
* Typically enterprise based
* Employees train in range of jobs
* System supports seniority based promotion system
110
Explain how Japanese employment and business system impact competiveness
Japan – Competiveness
* Japanese success said to be largely based on manufacturing systems – lean; Total quality; kaizen etc.
* Lifetime employment encourages workers to share knowledge with mgmt. (allowing optimisation)
* Lifetime employment links fate of individual to that of firm, promoting commitment even in the face of low job satisfaction
* Enterprise based union promotes cooperation and encourages flexibility
* Training and job-rotation facilitates functional flexibility
111
Explain the US employment system
USA – Employment system
**Pluralism – The New Deal**
* Response to Great Depression
* Established trade union rights etc
* Evolved into “job control unionism”
* Rejected by many employers
**Sophisticated Unitarism – Welfare capitalism**
* Non-unionism and mutual commitment
* Sophisticated pattern of benefits and rewards
* Paternalistic, but many practices now at the heart of HRM
**Traditional Unitarism**
* Low cost competition – low wages, limited benefits
* Standardisation, job controls and de-skilling, little training
112
Explain the USA business system
USA – Business system
State regulation
* State reluctant to play active role in business regulation
* “Hire and Fire” creates a flexible employment market
Corporate Governance and Finance
* Relations are generally market and contract based
* Stock market – separation of ownership and control
* Strong control over labour through mechanisation, de-skilling and bureaucracy
Vocational Education and Training (VET)
* Typically enterprise based
* Employees train in skills required for specific tasks
* Tendency to substitute capital equipment for labour
113
Explain how the US employement and business system affect competitiveness
USA – Competitiveness
Weak institutional constraints permits great variation in approach and supports flexibility
* Employers can treat labour as a disposable commodity and adjust remuneration to market conditions
* Superior management capabilities lead to more systematic approaches to work organisation and control
* Competitive market encourages rapid adoption of technological innovation & contributes to high productivity
* Evident in higher levels of capital investment per capita
114
Summarise the main differences between the employment relations of Germany, Japan and USA
Germany
* Economic difficulties
* Traditional approach constrained flexibility
* Greater emphasis on shareholder interests
Japan
* Stagnation of economy and unemployment
* Union membership falling, more non-standard labour
* Increasing links between pay and performance
USA
* Reduced commitment to job security and reduced benefits
* Emphasis on employability, more contingent labour
* Focus on Shareholder value
115
What is the impact of globalisation?
Impact of Globalisation
* Emergence of global “division of labour”
* More (smaller) firms engaging in global activities
* Demands that firms exhibit increased:
* Competiveness
* Flexibility
* Responsiveness
* Quality (where its definition varies between countries)
(Demands that all functions including HR – demonstrate contribution to bottom line)
116
Who works where?
**Parent Country Nationals (PCN)**
* Also called “expatriates” or “expats”
* Person whose nationality is the same as the firm but different from the country in which they are working. E.g. Japanese manager in UK based subsidiary of a Japanese company
**Host country nationals (HCN)**
* Employees hired for jobs in their own country. E.g. UK citizen hired as manager of UK based company
**Third Country Nationals (TCN)**
* Not from the home country or host country. Traditionally hired for short term employment.
117
What affects the staffing of Multi National Corporations
Staffing of Multi-National Corporations
Balance of PCNs vs HCNs and TCNs influenced by:
* Country of origin of MNC
* E.g. Japanese typically more PCNs
* Attributes of host country
* Availability of suitably qualified HCNs
* Cultural distance between country of origin & host
* Greater cultural distance =\> more PCNs
* Age of subsidiary
* Young subsidiary =\> more PCNs
118
Why employ expatriates
Why employ expatriates
* Position filling
* Skills not available locally
* Individual development
* Developing global competence of individual manager
* Organisational development
* Transfer knowledge to subsidiaries; modify and sustain org structure and decision making process
119
What are the advantages and disadvantages of employing expatriates?
**Advantages**
Experience in the organisation
Familiar with the organisations goals, products, policies etc.
May help facilitate coordination and control
**Disadvantages**
May impose culturally inappropriate mgmt. style
May limit promotion opportunities of HCNs
Resentment amongst HCN due to “unfavourable” treatment
Adaption time
120
What are the different management approaches of MNCs
Management approaches of MNCs
**Ethnocentric**
* Home country oriented
**Polycentric**
* Host country oriented
**Geocentric**
* “world” oriented
In reality many MNCs adopt a mixed approach
121
What is e-HR and the different categories?
e-HR – “acquire, store, manipulate, analyse, retrieve and distribute info about an organisations HR”
Can be:
**Unsophisticated**
* Payroll and benefits; employee and absence records
**Sophisticated**
* Recruitment and selection; training and development; HR planning and performance appraisal
122
What are the potential benefits of e-HR from a soft and hard perspective
Potential benefits of e-HR
**Hard**
* Reduces administrative burden on HR
* Improves accuracy of information
* Improves access (for mgmt. and employees)
* Reduces data entry costs
* Enables decision making through improved analysis
**Soft**
* Reduces cycle time through instant processing of info
* Increases employee satisfaction through access and service
* Allows HR to become a “strategic partner”
* Can contribute to culture that promotes initiative, self-reliance and improved internal standards
123
What are the important aspects of social HR
Social HR
* Integration of social technologies to HR functions to become status quo
* Employer’s online reputation matters as much as job it offers
* Big Data lets new jobs find you
* Mobile apps are the new job-search frontier
* Companies use “gamification” in the workplace
* The annual performance review is dead
Learning will be social and happen anywhere & anytime
MOOC’s will revolutionise corporate learning & development
