MP - situational analysis and market research Flashcards

1
Q

what is the marketing process

A

The marketing process is the steps and activities undertaken to develop the marketing plan and strategies used by the business to reach, inform and persuade consumers in order to generate sales

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2
Q

situational analysis

A

involves identifying the businesses present position .
It examines:
 the businesses internal and external factors
 the businesses products
 the state of the market

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3
Q

Importance of situational analysis

A

allows realistic and appropriate marketing goals and strategies to be formulated

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4
Q

step in the situational analysis include:

A

 swot analysis
 product life cycle
 competitor analysis

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5
Q

SWOT ANALYSIS

A

Strengths - The things the business does well which it should be built upon

weaknesses - The things the business does not do well which need to be improved

opportunities - Favourable changes in the business environment which should be exploited

threats - Unfavourable changes in the market whose impacts need to be avoided or mitigated

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6
Q

Examples of strengths

A
Quality reputation
Environmentally friendly
Market leader
Advanced production technology
Strong financial position
Loyal / strong sales staff
Wide product range
Competitive price advantage
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7
Q

examples of opportunities

A
A new industry
Few competitors
Growing market
Favourable government laws
New technology
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8
Q

examples of weaknesses

A
Out of touch with the market
Weak financial position
Customer dissatisfaction
Little vision
Poor public image
Narrow product range
Inferior product /technology
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9
Q

examples of threats

A
High level of competition
Shrinking market / slow growth
Unfavourable government laws
Expensive technology
Market saturation
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10
Q

situational analysis - product life cycle

A

The business needs to determine the stage of the product life cycle fo each of their products

Each stage of the product life cycle varies in terms of:

i) The length of the time the product has been available
ii) Its level of demand
iii) Customer awareness

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11
Q

what is the product life cycle

A

introduction - need to attract customers to try the product

growth - encourage brand loyalty, differentiate the product and broaden distribution

maturity - maintain existing customers and attract new ones by redesigning products etc.

decline - sales fall, try to clear stock and eventually eliminate products

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12
Q

Why is the product life cycle important

A

this will allow the business to develop appropriate marketing strategies given the characteristics of their stage of the cycle

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13
Q

situational analysis - competitor analysis

A

It is important that businesses assess the level of competition in the market in which they operate in

This is conducted through a competitor analysis – the final piece in a situational analysis

This will involve gathering information/answering questions on:
 Who are the competitors?
 What strategies are their competitors using?
 How will we respond to these competitors via marketing?

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14
Q

why is a competitor analysis important

A

in order to be truly effective, businesses needs to consider what it looks like from a customer perspective

It allows the businesses to determine how it fits into the broader environment/industry of businesses providing a similar product/service.

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15
Q

what is market research

A

the process of gathering information about the market in which the business operates.

It is crucial in ensuring the business has accurate information that can be used to make marketing decisions.

It is important that businesses assess the level of competition in the market in which they operate in

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16
Q

types of market research

A
  1. Descriptive (gathering information about target market characteristics e.g. demographics, size, expectations etc)
  2. Exploratory (gathering information as to the reason for a particular problem or outcome)
  3. Causal (gathering information to test out hypothesis i.e. what would happen if?)
17
Q

market research process

A

determine informational needs -> collect data -> data analysis and interpretation

18
Q

determining informational needs

A

Businesses must first accurately identify the type of information they need so what is gathered is relevant, useful and accurate.

These informational needs are informed by the various tools within the situational analysis.

19
Q

data collection

A

The businesses must determine how it will gather this information

Primary market research involves gathering new information designed to address your specific concerns. Examples include: Surveys/questionnaires, Interviews, Focus groups, Observations

Secondary market research involves analysing previously collected data/information.

This information could come from: Internal business sources such as sales reports, financial statements, External sources such as the ABS, media articles/reports, reports published by research firms (Nielsen, Roy Morgan, CHOICE)

20
Q

data analysis and interpretation

A

Data collected needs to be put into a meaningful form so that relationships and trends can be identified and accurate decisions made.

This may be done using: graphs, charts, tables and other diagrams