Motivation (Quick Revision)

Question 1

Define: Motivation

Answer 1

Motivation is when individuals want to do something for themselves.

Question 2

Which theorist highlighted the difference between hygiene factors and motivators? Explain the difference.

Answer 2

Herzberg; hygiene factors prevent dissatisfaction, while motivators satisfy.

Question 3

State the different levels in Maslow’s hierarchy of needs from lowest to highest.

Answer 3

Self-actualisation (Highest)
                  |   
               Ego
                  |          
             Social 
                  |
            Security 
                  |
  Physiological (Lowest)

Question 4

State four factors relating to the design of a job that might make it motivating.

Answer 4

• Task variety
• Authority
• Challenge
• Sense of a complete task

Question 5

How can motivation affect employees performance?

Answer 5

Might lead to:

• better attendance
• Fewer Mistakes
• Better quality work

Question 6

What is the Examiner’s note for Motivation?

Answer 6

Motivation does not guarantee better performance.

Performance also relies on:

• Technology
• The equipment used
• Skills
• Working practices

Question 7

What is the Evaluation point for Motivation?

Answer 7

Money may influence employees’ motivation, but motivation is also likely to depend on factors such as:

• Job design
• Feedback
• The opportunity for advancement
• The level of responsibility the individual employee has.