motivation in theory and practice Flashcards
charcateristics of unmotivated staff
more labour turnover
more illness
reduced productivity
characteristics of motivated staff
increased productivity loyal staff less labour turnover higher quality increase profitability good customer service
what was taylors motivational theory
workers dont actually enjoy work so need close supervision and control
workers should be paid for the amount they produce
encouraged to work hard and increase profitability
what was mayos motivational theory
believed workers were not concerned with money but could be better motivated by having social needs met whilst at work.
workers are better motivated by better communication between managers and workers, greater involvement, working in groups
what was manslows motivational theory
5 levels of employee needs to have fulfilled at work
only once the lower levels have been filled would the worker be motivated to moving up in the hierarchy of needs
what was herzberg motivational theory
he argued that certain factors a business would introduce would directly motivate employees to work harder. but there was also factors that would demotivate employees if not present by would not in themselves motivate employees to work harder - hygiene factors
what are the financial methods of improving motivation
commission bonus performance related pay piecework profitshare
what are the non financial methods of improving motivation
flexible working job enlargement job enrichment empowerment consultation team work job rotation job enrichment
