Motivation and Personal Qualities

Question 1

What motivates you to perform well in a job like this?

Answer 1

I am motivated by the satisfaction of knowing I have made someone’s day easier or more enjoyable. Seeing customers leave with a smile on their face gives me a sense of pride and motivation in my work.

Question 2

What strengths would you bring to the cabin crew job?

Answer 2

I have strong communication and problem-solving skills, as well as the ability to remain calm under pressure. My experience in customer-facing roles has developed my ability to empathise with customers and ensure their needs are met.

Question 3

How do you handle constructive criticism?

Answer 3

I view constructive criticism as an opportunity to improve. Constructive criticism allows me to improve the way I work, develop my skills, and provide better service.

Question 4

What do you find to be the most rewarding part of customer service?

Answer 4

To me, the most rewarding part of customer service is having a positive impact on someone’s day. Whether it is solving a problem or providing excellent service, it is rewarding to see customers leave happy.

Question 5

What would you do to maintain a positive attitude on long or challenging flights?

Answer 5

I would stay focused on my end goal of delivering excellent customer service. In the past I have taken short breaks and stayed hydrated, remembering my attitude impacts the customer’s experience.