General/Background Questions Flashcards
Why do you want to work for Virgin Atlantic?
I admire Virgin Atlantic’s commitment to excellent customer service and it’s reputation for innovation. Having worked in various customer-facing roles, I have developed a passion for ensuring people have memorable experiences. Virgin Atlantic’s values align perfectly with my own commitment to customer service and I’m excited at the prospect of growing with such a prestigious airline.
What do you know about Virgin Atlantic and our values?
I know that Virgin Atlantic is dedicated to providing exceptional customer service while maintaining a high standard of safety and innovation. The airline values inclusivity, sustainability, and a positive can-do attitude.
Why did you choose to apply for a career as a cabin crew member?
I thrive in dynamic, fast-paced environments where I can help people. This is evidenced in my time as a supervisor at Ask Italian and my time as a guest service host at Gunwharf Quays where I learnt how rewarding it can be to assist people at important parts of their day, whether it be dining or shopping. Becoming a cabin crew member would allow me to continue my passion for customer service, development, and various skills.
What makes a good cabin crew member?
To me, a good cabin crew member is an individual who can remain calm under pressure, is adaptable and has excellent communication skills. In my previous roles I often had to remain composed during busy periods, answering inquiries, and resolve customer issues whilst maintaining a positive demeanour throughout.
How do you feel about working long hours, at weekends and holidays?
I am used to working long hours, at weekends, and holidays, especially during my time as a waitress and restaurant supervisor. These roles required flexibility and resilience, and as a result, I have learned how to manage my energy levels and maintain a high-level of service regardless of the hours.
