Motivation and Leadership

Question 1

what does high staff turnover lead to

Answer 1

• increased costs (ads, recruitment)
• loss of output whilst vacancy needs to be filled
• reorganisation as jobs are juggled between staff

Question 2

how can a firm motivate staff, preventing turnover

Answer 2

• reorganise jobs between staff for more interest
• set a clear promotion path
• carry out appraisals
• improve relationships

Question 3

who are 2 influential theorists of motivating staff?

Answer 3

• Fredrick Herzberg

- Abraham Mazlow

Question 4

what is Fredrick Herzberg’s 2 factor theory of motivation and hygiene

Answer 4

managers must meet hygiene factors to prevent dissatisfaction

provide motivating factors

Question 5

what does Fredrick Herzberg’s hygiene factor state

Answer 5

hygiene factors define a job and prevent dissatisfaction. improving these factors will remove a source of dissatisfaction.

does not lead to an increase in staff motivation

Question 6

what does Fredrick Herzberg’s motivating factor state

Answer 6

it will result in happier staff. By meeting motivating factors, staff self esteem will increase making job quality better

Question 7

what is Maslow’s Hierarchy of need

Answer 7

suggests workers have 5 needs that can be placed in a pyramid and must be met in a strict sequence

Question 8

what is the order of the 5 needs

Answer 8

Physiological needs
Safety needs
Social needs
Esteem needs
Self-actualisation needs

Question 9

what are staff physiological needs

Answer 9

• good working environment
• clean facilities
• paid a living wage

Question 10

what are staff safety needs

Answer 10

• job security
• safe conditions
• fair wage
• secure facilities

Question 11

what are staff social needs

Answer 11

• team working

- organised social events

Question 12

what are staff esteem needs

Answer 12

• given management training
• internal promotion
• praise and public recognition of work
• having a job role which name stands out

Question 13

what are staff self-actualisation needs

Answer 13

• greatest possible personal achievement and status through promotion
• making decisions, setting aims

Question 14

how do managers combine both herzberg and the lower maslow levels to motivate staff

Answer 14

• fair pay
• non financial incentives
• permanent job security
• good working conditions

Question 15

what are motivation methods that will help meet Maslow’s top 2 hierarchy needs

Answer 15

• staff appraisal
• public recognition
• give authority to make decisions
• development opportunities (training)