Monitoring Experience Flashcards
List reasons to monitor experience
1) To develop earned asset shares
2) To update assumptions as to future experience
3) To monitor any adverse trends in experience so as to take corrective actions
4) To provide management information
List features that management can identify to make its operations more profitable
1) Profitable products
2) Profitable sales channels/agents
3) Profitable markets
4) Efficient sections of the business
5) Successful investment strategies
List types of experience investigations
1) Mortality
2) Persistency
3) Expenses
4) Investment experience
Expense investigations will split known expenses into…
- Initial costs
- Renewal costs
- Termination costs
- Investment costs
Expense investigations will assume known expenses are…
- Fixed per policy
- Fixed per claim
- Proportional to premium
- Proportional to benefit
The main items of expense are…
1) Salaries and salary-related expenses
2) Property costs
3) Computer costs
4) Investment costs
5) Once-off capital costs
6) Exceptional items
How are expenses from salaries allocated?
1) Allocated directly to appropriate cell, or
2) Split according to staff timesheets, or
3) Allocated in proportion to already-split direct costs
How are expenses from property allocated?
If we rent the building, the rent can be allocated in proportion to floor space occupied
If we own the building, a notional rent can be allocated in proportion to floor space occupied
How are expenses from computers allocated?
Amortised over the future expected lifetime of the computer, then allocated in proportion to usage
How are expenses from investments allocated?
Subdivided by asset class and then incorporated as a reduction in yield
How are once-off capital costs allocated?
Amortised over expected future lifetime of the asset purchased, and then treated as an overhead
How are exceptional items of expense treated?
Past items are excluded from analysis, future incidence of such costs may be allowed fot in margins in future expense assumptions or in future risk discount rates
What does it mean for expense data to be consistent?
1) In a similar form
2) Preferably extracted from the same source
3) Grouped according to the same criteria
4) Equal in terms of reliability
List the benchmarks against which the results of an expense investigation can be compared
1) Total expenses in published accounts
2) Competitors’ expenses in their published accounts
3) Market benchmarks
How does monitoring available data help the insurer to drive better business?
1) Through early identification of changes in individual insured results
2) Through being able to intervene and influence customer behaviours
