Mondays Test Chps 14,16 17 Flashcards
If a treatment plan is not followed
It is the administrative dental assistant who initiates collection procedures
After a treatment plan has been drawn up the administrative dental assistant will
Write the financial plan,present the plan to the patient, and then monitor compliance with the plan.
Elements of a financial policy
Community standards
Practice philosophy
Business principles
The philosophy of a practice is decried in its…
Mission statement
Credit card payments
Are considered cash payments
When a treatment plan is completed it is the responsibility of the
Administrative dental assistant to complete a financial plan
Monitor the accounts receivable report:
Periods of 30,60,and 90 days are used to indicate the length of time that money has been owed
Level one of the collection process:friendly reminders
The first level of the collection process is the friendly reminders
Level two of the collection process: telephone reminders
It has been proven that telephone reminders are more effective than letters or repeated bills
Level three of the collection process: the collection letter
Collection letters care another method of reminding patients that their accounts are past due
Level four of the collection process: the ultimatum
The letter should clearly state what will happen if the account is not payed in 10 days. The letter should be sent registered mail with a return receipt
Level five of the collection process:
Turning the account over to collection
What type of debt collection practice is prohibited
Unfair practices such as contacting the debtor by post card
Time table for collection levels
90 to 100 days is level three: send a collection letter and follow with a telephone call
An excuse that should not be excepted is
Let me talk to the dentist he is an old friend. Explain that the dentist has given you the responsibility of making the financial arrangements