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CSA Exam - ServiceNow > Module 7 > Flashcards

Module 7 Flashcards

1
Q

Which modules can you use to create a new table?

A

Tables
Tables & Columns

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2
Q

Which elevated role is required to modify access control rules?

A

security_admin

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3
Q

What is a CI?

A

Configurable Item
Can be tangible (hardware, servers..) or intangible (services, email..)

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4
Q

A parent class that is not an extension of another table is called what?

A

Base Table (e.g. task table)

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5
Q

In what order are access control evaluated?

A

Table-level: most specific to most general
Field level:most specific to most general

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6
Q

What are the three key tables in the CMDB?

A
  1. cmdb
  2. cmdb_ci
  3. cmdb_rel_ci
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7
Q

What are tables?

A

A collection of records in a database.

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8
Q

What provides a graphical representation of the relationship between tables?

A

Schema map

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9
Q

What are the key attributes of a field?

A
  1. Label
  2. Name
  3. Value
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10
Q

In which ways can tables relate to each other?

A
  1. One-to-many
  2. Many-to-many
  3. Database views
  4. Extensions
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11
Q

What types of one-to-many tables are there?

A
  1. Reference fields
  2. Glide list
  3. Document ID list
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12
Q

What type of table is the task table?

A
  1. Core
  2. Base
  3. Parent
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13
Q

How are called the tables that exist in the base system?

A

Core tables

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14
Q

How are called the tables that are built by admins or developers?

A

Custom tables

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15
Q

What does the namespace identifier “x_” indicate?

A

that the table is being created in a scoped application
Those created in the global application feature “u_”

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16
Q

What are scoped apps?

A

Sandboxes from the system at large used to minimize/prevennt damage to anything outside of their scope.

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17
Q

What are the security modules used my system admins?

A

All>System properties>Security
All>System Security>Access Control(ACL)
All>System Security>High security settings

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18
Q

What are the 3 types of level security. provided by serviceNow?

A
  1. User authentication/login
  2. Applications and modules access
  3. Database access
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19
Q

What is an access control?

A

a security rule defined to restrict the permissions from viewing and interacting with data
It is executed when attempting to access any SN table and can be set at row or column level

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20
Q

What do Access Control rules restrict?

A

CRUD operations
SN specific operations on tables and fields

Create, Read, Update, Delete

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21
Q

Can the admin role impersonate a security_admin?

A

No

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22
Q

In the base system, who has the security_admin role?

A

Only the default system administrator. For others that are granted the admin role, they would also need to be granted the security_admin role to be able to maintain ACLs.

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23
Q

Where can you find ACL?

A

All>System security>Access control (ACL)

24
Q

What does each AC rule specify?

A
  1. A valid operation (CRUD)
  2. the object being secured
  3. the permissions required to access the object (roles, conditional expressions,scripts)
25
Q

How do you view the AC rules associated with a table?

A

Using the filter navigator I type: <tablename>.CONFIG

26
Q

When a custom table is created which AC rules are created by default?

A
  1. Create
  2. Delete
  3. Read
  4. Write
27
Q

To what part of the table does the table.–none– rule apply?

A

to the entire table

28
Q

To what part of the table does the table.field rule apply?

A

a specific field

29
Q

To what part of the table does the table.* rule apply?

A

To every field on a record that doesn’t have a table.field rule –> wildcard

30
Q

What is an import set?

A

A tool used to import data from different data sources, and map the data into SN tables.

31
Q

Who can manage all aspects of import sets?

A

admin or import_admin

32
Q

What are the most common data sources?

A

Excel
CSV
XML
HTTP/FTP
JDBC
(LDAP)

33
Q

What is a transform map?

A

A set of field maps that determine the relationship between fields in an import set and fields in an existing SN table

34
Q

What is a staging area for records imported called?

A

Import Set table

35
Q

What field provides a visually intuitive environment for specifying mapping?

A

Mapping Assist Utility

36
Q

What happens if a match is found using the coalesce field?

A

The existing record will be updated with the information being imported

37
Q

What happens if a match is not found using the coalesce field?

A

A new record will be inserted into the database

38
Q

What happens if we don’t use coalesce?

A

All imported rows are treated as new records, no existing records are updated

39
Q

What can you generally coalesce?

A

Single fields
Multiple fields
Conditional using a script

40
Q

Where do you go to create a new import set?

A

All>System Import sets> Load data

41
Q

Where do you go to create a new transform map?

A

All>System Import sets> create transform map

42
Q

What is CMDB (Confuration Management Database)?

A

a series of tables and fields that contain all of the confuration items (CI) controlled by your company, as well as their attributes and relationships

It provides a logical model of your company’s infrastructure by identifying, controlling, maintaining, and verifying the CIs that exist

43
Q

What are some of the permissions required to acces the CMDB tables?

A
  1. Asset
  2. Itil
  3. Itil_admin
  4. cmdb_read
44
Q

What are examples of CIs?

A
  1. Computers
  2. Devices on the network
  3. Applications
  4. Services
45
Q

Which ITSM Processes are connected to CMDB?

A

Incident Management
Problem Management
Change Management
Request Management

46
Q

What are the components of the CMDB workspace?

A

CI search
CI overview
CMDB Health

47
Q

What are the views of a Configuration Item form?

A

Health Dashboard view
Form view

48
Q

What does the CI Class manager do?

A

Displays the entire CMDB class hierarchy in a tree-view format

49
Q

What are the CI Class manager attributes tabs?

A
  1. All
  2. Derived
  3. Added
50
Q

What do you use to create configuration item relationships?

A

CI Relationship editor

51
Q

What is CSDM?

A

Common Service Data Model
* A set of terms and definitions that can be used with all SN products on the Now platform.
* A CMDB-based framework that identifies where to place data for the products you are using

52
Q

Does SN Discovery require a separate subscription?

53
Q

What does SN Discovery do?

A

Scans the network to inventory devices and applications, and updates the CMDB with the results for each unique type of hardware and software

54
Q

What does Service Mapping do?

A

augments the CMDB with IT relationships and dependancies between CIs to model the IT components that comprise a service

55
Q

What provides an interactive graphical interface to visualize relationships between configuration items?

A

Dependency views

56
Q

What are the map icons in a dependecy view?

A

Active Incident
Active problem
Affected CIs for a task

CSA Exam - ServiceNow (9 decks)

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