Module 6 Flashcards
What are two examples of change management models or processes?
Agile
Change Management
What is Agile?
A collection of principles that focus on enabling teams to deliver work in small, workable increments.
What are the stages of change requests?
Creation and Scope
Approval
Implementation
Closure
What are examples of tools used to monitor performance and upgrade your instance?
- Performance Dashboard
- Instance Scan
- HealthScan
- Extending Value
- Release notes
- Upgrade centre
What can administrators use to look for root causes or performance issues?
System diagnostics
How can you access the Servicenow performance dashboard?
All>self-service>dashboards
What dashboards help you monitor your instance performance and health?
1.Instant Scan results
2.ServiceNow performance Dashboard
Which tool uses definitions to compare an instance with ServiceNow’s best practices?
HealthScan
Which tool can help you identify
days and times when transaction
volumes are high or low?
Performance Dashboard
How are ServiceNow releases organized?
Into families that are named after a major city
What is the act of moving to a release that is in a different family than your current release?
Upgrading
What is the act of moving from one
patch or hotfix to another within the same
release family?
Updating
What do families contain?
Patches
Hot fixes
In which order you should upgrade your instance?
Development
Test
Production
What do upgrading and patching require?
- Planning
- Testing
- Validation
