Module 6: Enable Productivity

Question 1

A metric is used to…
A. Measure real-time data.
B. Report the effectiveness of workflows and SLAs.
C. Measure and evaluate the effectiveness of IT service management processes.
D. Report the effectiveness of flows and SLAs.

Answer 1

C. Measure and evaluate the effectiveness of IT service management processes.

Source: Metrics

Question 2

Please choose three

How can you create reports within the ServiceNow platform?
A. View/Run module
B. Metrics module
C. Statistics module
D. Data Visualizations module
E. List column heading

Answer 2

A. View/Run module
D. Data Visualizations module
E. List column heading

A & E prior to Washington D.C. // D & E after Washington D.C.

• Source: Creating data visualizations
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Question 3

What can be used to categorize, flag, and locate records?
A. Labels
B. Metadata
C. Categories
D. Tags

Answer 3

D. Tags

Question 4

Please choose three

Creating notifications allow administrators to specify:
A. Why users are receiving the notification
B. When to send the notification
C. Who receives the notification
D. How users will receive the notification
E. What content is in the notification

Answer 4

B. When to send the notification
C. Who receives the notification
E. What content is in the notification

Question 5

Please choose four

When creating an email notification, when to send dropdown options are:
A. Record inserted or updated
B. Daily
C. Event is fired
D. Triggered (Flow Designer)
E. Script (When in advanced view mode)
F. Weekly

Answer 5

A. Record inserted or updated
C. Event is fired
D. Triggered (Flow Designer)
E. Script (When in advanced view mode)

Question 6

Please choose three

What three tabs are used to configure an email notification?
A. How to send
B. When to send
C. Allow replies
D. Who will receive
E. What it will contain

Answer 6

B. When to send
D. Who will receive
E. What it will contain

Question 7

Please choose two

Where can users define notification channels and manage subscriptions?