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SAM CSA > Module 2: Explore the Power of the ServiceNow Platform > Flashcards

Module 2: Explore the Power of the ServiceNow Platform Flashcards

1
Q

What is a copy of a ServiceNow environment that is specific to a customer?
A. Environment
B. Tenant
C. Pod
D. Instance

A

D. Instance

Source: SNAF (Xanadu) > 2.1) Instance Configuration > Knowledge check

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2
Q

What is an independent instance where developers and others may install, configure, develop, and learn?
A. Personal Instance
B. Personal Developer Instance (PDI)
C. Now Learning Lab
D. Playground Instance

A

B. Personal Developer Instance

Source: SNAF (Xanadu) > 2.1) Instance Configuration > Baseline implementation

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3
Q

What are the minimum number of instances a customer receives?
A. 1
B. 2
C. 3
D. 4

A

B. 2 (Production and non-production or sub-production). They have the ability to obtain additional non-production instances.

Source: SNAF (Xanadu) > 2.1) Instance Configuration > Baseline implementation

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4
Q

True or False

ServiceNow utilizes an advanced, multi-instance, single-tenant architecture as the default offering for customers?

A

True - This means an instance features an individually isolated database containing data, applications, and customizations

MIST = Multi-Instance Single-Tenant

Source: Sherry Rice’s Quizlet
Source: SNAF (Xanadu) > 2.1) Instance Configuration > Baseline implementation

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5
Q

What provides additional functionality within a ServiceNow instance (i.e., applications, workspaces, and demo data)?
A. Add ons
B. Packages
C. Store Applications
D. Plugins

A

D. Plugins

Source: SNAF (Xanadu) > 2.1) Instance Configuration > What are plugins?

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6
Q

What type of implementation is the following?

A set of installed applications on a ServiceNow instance, before any configuration or customization had been done.
A. Out-of-the-box (OOB) implementation
B. Baseline implementation
C. Core implementation
D. Vanilla implementation

A

B. Baseline implementation

Source: SNAF (Xanadu) > 2.1) Instance Configuration > Baseline implementation
Source: SNAF (Xanadu) > 2.1) Instance Configuration > Knowledge check

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7
Q

Which best describes the following environment description?

Where employees do their work and support their organizations.

A. Development (Dev)
B. Test
C. Quality Assurance (QA)
D. Production (Prod)

A

D. Production (Prod)

Source: SNAF (Xanadu) > 2.1) Instance Configuration > Baseline implementation

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8
Q

Which best describes the following environment description?

Where personas such as admins and implementers configure and build applications.

A. Development (Dev)
B. Test
C. Quality Assurance (QA)
D. Production (Prod)

A

A. Development (Dev)

Source: SNAF (Xanadu) > 2.1) Instance Configuration > Baseline implementation

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9
Q

Which best describes the following environment description?

Where personas such as implementers test their changes before moving into production.

A. Development (Dev)
B. Test
C. Quality Assurance (QA)
D. Production (Prod)

A

B. Test

Source: SNAF (Xanadu) > 2.1) Instance Configuration > Baseline implementation

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10
Q

Please choose three

Which of the following are considered examples of configuration?
A. Update the list of categories on a form.
B. Add baseline fields to a form.
C. Enhance a portal widget to display lists with complex access controls.
D. Configure list views.

A

A. Update the list of categories on a form.
B. Add baseline fields to a form.
D. Configure list views.

Source: SNAF (Xanadu) > 2.1) Instance Configuration > Configuration and customization

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11
Q

Please choose two

Which of the following are considered examples of configuration?
A. Add a table for special billing requirements.
B. Create a service catalog and catalog items.
C. Modifying OOB business rules
D. Extend a table for a new hardware class.

A

B. Create a service catalog and catalog items.
D. Extend a table for a new hardware class.

Source: SNAF (Xanadu) > 2.1) Instance Configuration > Configuration and customization

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12
Q

Which term best matches the following description?

A customer requires additional functionality that does not exist in the platform and they want to add features.
A. Customization
B. Configuration
C. Augmentation
D. Personalization

A

A. Customization

Source: SNAF (Xanadu) > 2.1) Instance Configuration > Configuration and customization

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13
Q

Please choose two

ServiceNow plugins…
A. Expand features and functionalities on the Platform.
B. Cannot be disabled or deactivated
C. Are installed via the ServiceNow Store
D. Can be uninstalled once activated

A

A. Expand features and functionalities on the Platform
B. Cannot be disabled or deactivated

Source: SNAF (Xanadu) > 2.1) Instance Configuration > Applications and plugins

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14
Q

What protects applications by identifying and restricting access to available files and data?
A. Application Containerization
B. Application Virtualization
C. Application Partitioning
D. Application Scoping

A

D. Application Scoping

Source: SNAF (Xanadu) > 2.1) Instance Configuration > Installing an application and application features
Source: Sherry Rice’s Quizlet

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15
Q

Please choose 2

How can you explore an application before purchasing?
A. Request a free trial from ServiceNow
B. Use a non-production instance
C. Use a personal developer instance
D. Request a product demo from ServiceNow

A

B. Use a non-production instance
C. Use a personal developer instance

Source: SNAF (Xanadu) > 2.1) Instance Configuration > Knowledge check
Source: Sherry Rice’s Quizlet

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16
Q

Please choose three

How do you activate applications and application features?
A. Plugins
B. Install Utilities
C. ServiceNow Store
D. Request from ServiceNow

A

A. Plugins
C. ServiceNow Store
D. Request from ServiceNow

Source: SNAF (Xanadu) > 2.1) Instance Configuration > Knowledge check
Source: Sherry Rice’s Quizlet

17
Q

When making changes to an instance, what allows you to package your changes and move them to another environment?
A. Data Courier
B. CI/CD Pipelines
C. Update Sets
D. Transform Maps

A

C. Update Sets

Source: SNAF (Xanadu) > 2.1) Instance Configuration > Configuration and customization

18
Q

Which of the following is considered a difference between applications and plugins?
A. Plugins are developed exclusively by ServiceNow while applications are developed exclusively by ServiceNow Partners
B. Plugins are developed exclusively by ServiceNow while applications can be developed by ServiceNow Partners or ServiceNow
C. Plugins are developed exclusively by ServiceNow partners while applications are developed exclusively by ServiceNow
D. There are no differences

A

B. Plugins are developed exclusively by ServiceNow while applications can be developed by ServiceNow Partners or ServiceNow

Source: SNAF (Xanadu) > 2.1) Instance Configuration > Applications and plugins

19
Q

You need to install a plugin, where do you navigate to within the system?
A. All > Admin Center > Application Manager
B. Automation Store > Activate Plugin
C. All > Automations > Plugins
D. All > Admin Center > Configuration Hub

A

A. All > Admin Center > Application Manager

Go by the book definition

Source: SNAF (Xanadu) > 2.1) Instance Configuration > What are plugins?

SAM CSA (6 decks)

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