Module 5: Configure Self Service

Question 1

Please choose four options

A Service Catalog may include which of the following?

A. Standard Catalog Items
B. Asset Contracts
C. Task Surveys
D. Content Items
E. Record Producers
F. Order Guides

Answer 1

A. Standard Catalog Items
D. Content Items
E. Record Producers
F. Order Guides

Source: Service Catalog items

Question 2

How do you control the order in which a Service Catalog Item presents variables?
A. Default Value field
B. Sequence field
C. Order field
D. Choice field

Answer 2

C. Order field

Source: Variable set layout

Question 3

Please choose three

What is created when an order is placed for a catalog item?
A. Request (REQ)
B. Procurement (PRC)
C. Service Catalog Task (SCTASK)
D. Fulfillment (FUL)
E. Requested Item (RITM)

Answer 3

A. Request (REQ)
C. Service Catalog Task (SCTASK)
E. Requested Item (RITM)

The REQ contains RITM(s). The RITM contains SCTASK(s).

Question 4

What do you call the questions contained within a catalog item?
A. Questions
B. Variables
C. Requests
D. Prompts

Answer 4

B. Variables

Source: Service catalog variables

Question 5

Which module is used to add, update, or remove catalog items?
A. Maintain Items
B. Maintain Catalogs
C. Service Catalog Entries
D. Catalog Builder

Answer 5

A. Maintain Items

D. Catalog Builder - You can only create and edit

• Source: Catalog Builder
• Source: ServiceNow Administration Fundamentals textbook (Only mentions create and edit, but you can certainly remove here as well).

Question 6

True or False

Service Catalog variables are global by default?

Answer 6

True

Source: ServiceNow Administration Fundamentals textbook

Question 7

True or False

How you answer Service Catalog questions (variables) can define available options and might affect the order price of an item?

Answer 7

True

• You choose a laptop with more memory and the price of the item goes up.
• You are using a form to request access to multiple tools. When you select one of the tools, you have to provide a business justification (Available options).

Question 8

Which field type displays as a single check box on the form?
A. Multiple choice
B. Reference
C. True/False
D. Select box

Answer 8

C. True/False

Question 9

How would you identify a Choice field?
A. Radio buttons
B. Check boxes
C. Single-line text
D. Drop-down arrow

Answer 9

D. Drop-down arrow

Question 10

What limits a field’s available values?