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Laboratory Management > Module 6 > Flashcards

Module 6 Flashcards

1
Q

What are the 5 parts of the communication process

A

Sender, Message, Mode of Transmission, Receiver, Decoder

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2
Q
  • Person wishing to transmit a message
A

Sender

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3
Q
  • Actual format of the communication effort, including verbal and nonverbal signals, symbols and language transmitted
A

Message

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4
Q

Vehicle by which a message is sent: oral, written, nonverbal, recorded, or third party

A

Mode of Transmission

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5
Q

Target of the message, either an individual or group

A

Receiver

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6
Q

How a receiver translates the message

A

Decoding

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7
Q

News media (newspapers, journals, magazines, TV, and radio), professional colleagues,
salespersons, gossip grapevine

A

Informal Communications

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8
Q

Official communication messages (e.g. memos, directives, work orders) generated by business activities of organizations

A

Formal Communiations

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9
Q

Channeled through the hierarchy network of the organization (top ⟷ bottom)

A

Vertical

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10
Q

Occurs in the course of normal exchange of services, information, and work orders, when managers and staff talk to each other as peers

A

Horizontal

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11
Q

Both parties can simultaneously exchange ideas and information and receive spontaneous feedback

A

Dynamic Communications

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12
Q

Don’t allow the recipient and
the sender to respond instantaneously to each other

A

Canned or Packed Messages

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13
Q

“reading between the
lines”

A

Written messages

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14
Q

“nonverbal messages”

A

Verbal messages

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15
Q

*Delivery of requests and
resources

A

Extrernal

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16
Q

*Receiving resources
and information
*Processing functions
(test performance)

A

Internal

17
Q

*Receipt of services
*Delivery of products
(results)
*Communication output

A

External

18
Q

 Laboratory tests are usually ordered
electronically (e.g., computer)
in writing (e.g., paper requisition).
 This information is conveyed through written or computer order entry.

A

Requisitioning

19
Q
  • Communicate information via
    policies, processes, and procedures
  • Need updating
A

Documents

20
Q

Capture information on worksheets, forms, labels, and charts
* Permanent, do not change

A

Records

21
Q

How long should all laboratory records be kept on file?

A

At least one year

22
Q

what are the four aspects of recording in paper systems?

A

Permanence, Accessibility, Security, Traceability

23
Q

What are the aspects of recording in electronic systems?

A

Permanence, Security, Traceability

24
Q

 Communicates information
 Serves as a framework or roadmap for meeting quality management system requirements
 Demonstrates management commitment to quality

A

Quality Manual

25
Q

A “set of interrelated or interacting activities that transform inputs into outputs.”

A

Processes

26
Q
  • Step-by-step instructions for performing a single activity
A

Standard operating
procedures (SOP)

27
Q
  • Shortened version of the SOP
  • Does not replace the SOP
A

Job Aids

28
Q

Contains detailed instruction for patients and health care providers
Collecting, labeling, storing, rejecting, transporting, and delivering specimens to the laboratory

A

Specimen collection manual

29
Q

Designed for users of the laboratory
Business hours, services provided, specimen submission requirements, and billing practices

A

Laboratory service manual

30
Q

Apply to the entire laboratory (e.g. work schedules, vacation and holiday staffing, dress codes, telephone use, call-ins, etc.)

A

Administrative manuals

31
Q

Contain information and step-by-step instructions for operating instruments and performing individual tests (e.g. calibration, specimen collection, QC, safety, actual tests, troubleshooting, reporting of results)
Commonly organized according to discipline

A

Technical manuals

32
Q

The physical (i.e., plastic and wire) parts of a computer

A

Hardware

33
Q

The instruction (i.e., program) given to the computer to perform its tasks

A

Software

34
Q

Connects computers and their equipment in a confined area, usually a building or a place in which users are in close geographical proximity to each other.

A

Local-Area Network (LAN)

35
Q

Connects computers and their equipment over a
large, disbursed geographical area such as a
state, nation, or the whole world (through
telephone lines, satellite channels)

A

Wide-Area Network (WAN)

36
Q

Two types of computer networks

A

Hospital-Based LIS, Client-Server LIS

Laboratory Management (7 decks)

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