Module 6

Question 1

What are the 5 parts of the communication process

Answer 1

Sender, Message, Mode of Transmission, Receiver, Decoder

Question 2

• Person wishing to transmit a message

Answer 2

Sender

Question 3

• Actual format of the communication effort, including verbal and nonverbal signals, symbols and language transmitted

Answer 3

Message

Question 4

Vehicle by which a message is sent: oral, written, nonverbal, recorded, or third party

Answer 4

Mode of Transmission

Question 5

Target of the message, either an individual or group

Answer 5

Receiver

Question 6

How a receiver translates the message

Answer 6

Decoding

Question 7

News media (newspapers, journals, magazines, TV, and radio), professional colleagues,
salespersons, gossip grapevine

Answer 7

Informal Communications

Question 8

Official communication messages (e.g. memos, directives, work orders) generated by business activities of organizations

Answer 8

Formal Communiations

Question 9

Channeled through the hierarchy network of the organization (top ⟷ bottom)

Answer 9

Vertical

Question 10

Occurs in the course of normal exchange of services, information, and work orders, when managers and staff talk to each other as peers

Answer 10

Horizontal

Question 11

Both parties can simultaneously exchange ideas and information and receive spontaneous feedback

Answer 11

Dynamic Communications

Question 12

Don’t allow the recipient and
the sender to respond instantaneously to each other

Answer 12

Canned or Packed Messages

Question 13

“reading between the
lines”

Answer 13

Written messages

Question 14

“nonverbal messages”

Answer 14

Verbal messages

Question 15

*Delivery of requests and
resources

Answer 15

Extrernal

Question 16

*Receiving resources
and information
*Processing functions
(test performance)

Answer 16

Internal

Question 17

*Receipt of services
*Delivery of products
(results)
*Communication output

Answer 17

External

Question 18

 Laboratory tests are usually ordered
electronically (e.g., computer)
in writing (e.g., paper requisition).
 This information is conveyed through written or computer order entry.

Answer 18

Requisitioning

Question 19

• Communicate information via
  policies, processes, and procedures
• Need updating

Answer 19

Documents

Question 20

Capture information on worksheets, forms, labels, and charts
* Permanent, do not change

Answer 20

Records

Question 21

How long should all laboratory records be kept on file?

Answer 21

At least one year

Question 22

what are the four aspects of recording in paper systems?

Answer 22

Permanence, Accessibility, Security, Traceability

Question 23

What are the aspects of recording in electronic systems?

Answer 23

Permanence, Security, Traceability

Question 24

 Communicates information
 Serves as a framework or roadmap for meeting quality management system requirements
 Demonstrates management commitment to quality

Answer 24

Quality Manual

Question 25

A “set of interrelated or interacting activities that transform inputs into outputs.”

Answer 25

Processes

Question 26

* Step-by-step instructions for performing a single activity

Answer 26

Standard operating procedures (SOP)

Question 27

* Shortened version of the SOP * Does not replace the SOP

Answer 27

Job Aids

Question 28

Contains detailed instruction for patients and health care providers Collecting, labeling, storing, rejecting, transporting, and delivering specimens to the laboratory

Answer 28

Specimen collection manual

Question 29

Designed for users of the laboratory Business hours, services provided, specimen submission requirements, and billing practices

Answer 29

Laboratory service manual

Question 30

Apply to the entire laboratory (e.g. work schedules, vacation and holiday staffing, dress codes, telephone use, call-ins, etc.)

Answer 30

Administrative manuals

Question 31

Contain information and step-by-step instructions for operating instruments and performing individual tests (e.g. calibration, specimen collection, QC, safety, actual tests, troubleshooting, reporting of results) Commonly organized according to discipline

Answer 31

Technical manuals

Question 32

The physical (i.e., plastic and wire) parts of a computer

Answer 32

Hardware

Question 33

The instruction (i.e., program) given to the computer to perform its tasks

Answer 33

Software

Question 34

Connects computers and their equipment in a confined area, usually a building or a place in which users are in close geographical proximity to each other.

Answer 34

Local-Area Network (LAN)

Question 35

Connects computers and their equipment over a large, disbursed geographical area such as a state, nation, or the whole world (through telephone lines, satellite channels)

Answer 35

Wide-Area Network (WAN)

Question 36

Two types of computer networks

Answer 36

Hospital-Based LIS, Client-Server LIS