Module 1 Flashcards

1
Q

____% of all medical decisions are base on laboratory results

A

70

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2
Q

what are the conditions needed for management to succeed

A
  • Mission
  • Leaders
  • Resources
  • Responsibility
  • Accountability
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3
Q

List the Major Management Theories

A
  1. Scientific Management
  2. Bureaucracy Management
  3. Organizational Behavior Management
  4. Systems Analysis Management
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4
Q

Is the systematic or scientific approach to the study of organizations

A

Scientific Management

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5
Q
  • Focuses on the Organizational structure and work flow
  • explains how institutions function and how to improve their performance
A

Bureaucracy Management

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6
Q

Uses concepts from psychology and sociology

A

organizational behavior management

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7
Q

the analytical view of an organization as a complete, self-contained unit that interacts within itself and with its environment in a continuous process of interchange and renewal

A

system analysis management

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8
Q

a continuum of functions that the manager must perform to ensure the smooth operations of an organization

A

management prowess

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9
Q

parts of the management process:

A
  • planning
  • organizing
  • directing
  • controlling
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10
Q

what are the basic roles of a manager

A
  • person
  • servant
  • representative
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11
Q
  • representative of the owners or BOD
  • represents those they supervise
A

representative

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12
Q
  • performs the task and work of the institution
  • provides means for the staff to meet the needs of their patients and customers
A

servant

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13
Q
  • talent and knowledge
  • managers are made not born
  • responsible for and to other people
A

person

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14
Q

what are the skills of a manager

A
  • organizational skills
  • people skills
  • financial management skills
  • technical skills
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15
Q

what skill is this:
* conceptualize and apply management process
* systematize workflow
* make decisions
* communicate with co-workers

A

organizational skills

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16
Q

what skill is this:
* effective use and accounting of monetary assets

A

management

17
Q

what skill is this:
* understand basic theories of human needs
* work motivation

A

people skills

18
Q

what skill is this:
* synthesis of first three skills
* management of physical resources to operational parameters`

A

technical skills

19
Q

basic management responsibilities

A
  • operations management
  • human resource management
  • financial management
  • marketing management
20
Q
  • Quality assurance
  • Policies and procedures
  • Strategic planning
  • Benchmarking
  • Productivity
    assessment
  • Legislation/regulations/HIPAA compliance
  • Medico legal concerns
  • Continuing education
  • Staff meetings
A

operations management

21
Q
  • Job descriptions
  • Recruitment and staffing
  • Orientation
  • Competency assessment
  • Personnel records
  • Performance evaluation/appraisals
  • Discipline and dismissal
A

human resource management

22
Q
  • Departmental budgets
  • Billing
  • CPT coding
  • ICD-10 coding
  • Compliance regulations
  • Test cost analysis
  • Fee schedule maintenance
A

financial managements

23
Q
  • Customer service
  • Outreach marketing
  • Advertising
  • Website development
  • Client education
A

marketing management

24
Q

Any group of objects ranked so that everyone but the topmost is subordinate to a specified one above it.

A

hierarchy

25
Q
  • sets objectives
  • scans environment
  • plan and make decision
A

top managers

26
Q
  • allocate resources
  • oversee first-line managers
  • report to top management
  • develop and implement activities
A

middle managers

27
Q
  • coordinate activities
  • supervise employees
  • report to middle managers
  • involved in day-to-day operations
A

first-line managers

28
Q

low level managers provide:

A
  • basic supervision
  • motivation
  • career planning
  • performance feedback
  • staff supervision