Module 1 Flashcards
____% of all medical decisions are base on laboratory results
70
what are the conditions needed for management to succeed
- Mission
- Leaders
- Resources
- Responsibility
- Accountability
List the Major Management Theories
- Scientific Management
- Bureaucracy Management
- Organizational Behavior Management
- Systems Analysis Management
Is the systematic or scientific approach to the study of organizations
Scientific Management
- Focuses on the Organizational structure and work flow
- explains how institutions function and how to improve their performance
Bureaucracy Management
Uses concepts from psychology and sociology
organizational behavior management
the analytical view of an organization as a complete, self-contained unit that interacts within itself and with its environment in a continuous process of interchange and renewal
system analysis management
a continuum of functions that the manager must perform to ensure the smooth operations of an organization
management prowess
parts of the management process:
- planning
- organizing
- directing
- controlling
what are the basic roles of a manager
- person
- servant
- representative
- representative of the owners or BOD
- represents those they supervise
representative
- performs the task and work of the institution
- provides means for the staff to meet the needs of their patients and customers
servant
- talent and knowledge
- managers are made not born
- responsible for and to other people
person
what are the skills of a manager
- organizational skills
- people skills
- financial management skills
- technical skills
what skill is this:
* conceptualize and apply management process
* systematize workflow
* make decisions
* communicate with co-workers
organizational skills
what skill is this:
* effective use and accounting of monetary assets
management
what skill is this:
* understand basic theories of human needs
* work motivation
people skills
what skill is this:
* synthesis of first three skills
* management of physical resources to operational parameters`
technical skills
basic management responsibilities
- operations management
- human resource management
- financial management
- marketing management
- Quality assurance
- Policies and procedures
- Strategic planning
- Benchmarking
- Productivity
assessment - Legislation/regulations/HIPAA compliance
- Medico legal concerns
- Continuing education
- Staff meetings
operations management
- Job descriptions
- Recruitment and staffing
- Orientation
- Competency assessment
- Personnel records
- Performance evaluation/appraisals
- Discipline and dismissal
human resource management
- Departmental budgets
- Billing
- CPT coding
- ICD-10 coding
- Compliance regulations
- Test cost analysis
- Fee schedule maintenance
financial managements
- Customer service
- Outreach marketing
- Advertising
- Website development
- Client education
marketing management
Any group of objects ranked so that everyone but the topmost is subordinate to a specified one above it.
hierarchy
