Module 5--TRIP Goals and Benoit's IMAGE Restoration Flashcards
TRIP Goals stand for what?
- Topic
- Relational
- Identity
- Process
When someone wants to “save face”.
Identity Goal
Which goal answers “Who are we to each other”?
Relational
We decided to have a council meeting to resolve this issue. What kind of TRIP goal is that?
Process
Who came up with the Image Restoration Theory?
William Benoit
How many image restoration strategies are there?
14 under 5
major categories
What are the 5categories of William Benoit’s image theory?
1 Denial
Simple Denial, Shifting the Blame
2 Evasion of Responsibility
Provocation, Defeasibility, Accident, Good Intent
3 Reducing Offensiveness
Bolstering, Minimize, Differentiate, Transcendent, Attack Accuser, Compensate
4 Corrective Action
Correct the action by replacing what was lost
5 Mortification
Admit guilt, apologize
To express remorse, apologize, and make right
Mortification
I didn’t do it.
Simple Denial
It was his fault because of
Shifting the blame
A reaction to what someone else did– Scapegoating
PROVOCATION (a reaction to what someone else did)
didn’t know or have enough info to do it
Defeasibility. It’s not feasible because I didn’t have any information on it.
Oh my gosh, my computer broke down! When something happens outside of me.
Accident
I thought the act would help
Good intent.
What’s it called when I build up all the good I do?
Bolstering
You’re making a mountain out of a mole hill. It’s not that bad.
Minimizing
Robinhood is a form of which image strategies? Placing the act in different context or place.
Differentiate and Transcendent
Which two image restoration strategies often go together?
Transcendent and Differentiate
What does transcendent mean?
Place the act in a different context where it doesn’t look so bad.
What does differentiate mean?
It means to do it a different way or less desirable way.
What are the 6 sub strategies under Reducing the Offensiveness?
1 Bolstering
2 Minimize
3 Differentiate
4 Transcendent
5 Attack the Accuser
6 Compensate
Pointing the finger at the other party about all the bad they have done or how wrong they are.
Attack the Accuser
Paying out money or goods to make the accuser go away.
Compensate
What is the best image restoration strategy?
Mortification. Admit Guilt and correct it.
What is the final category of image restoration?
Corrective action–Mortificaiton
What is it called when your goals change as you look back on a situation?
Retrospective goals
What is a transactive goal?
A goal that changes during the conflict. You start out one way and then it’s another way.
