Module 5--TRIP Goals and Benoit's IMAGE Restoration

Question 1

TRIP Goals stand for what?

Answer 1

1. Topic
2. Relational
3. Identity
4. Process

Question 2

When someone wants to “save face”.

Answer 2

Identity Goal

Question 3

Which goal answers “Who are we to each other”?

Answer 3

Relational

Question 4

We decided to have a council meeting to resolve this issue. What kind of TRIP goal is that?

Answer 4

Process

Question 5

Who came up with the Image Restoration Theory?

Answer 5

William Benoit

Question 6

How many image restoration strategies are there?

Answer 6

14 under 5
major categories

Question 7

What are the 5categories of William Benoit’s image theory?

Answer 7

1 Denial
Simple Denial, Shifting the Blame
2 Evasion of Responsibility
Provocation, Defeasibility, Accident, Good Intent
3 Reducing Offensiveness
Bolstering, Minimize, Differentiate, Transcendent, Attack Accuser, Compensate
4 Corrective Action
Correct the action by replacing what was lost
5 Mortification
Admit guilt, apologize

Question 8

To express remorse, apologize, and make right

Answer 8

Mortification

Question 9

I didn’t do it.

Answer 9

Simple Denial

Question 10

It was his fault because of

Answer 10

Shifting the blame

Question 11

A reaction to what someone else did– Scapegoating

Answer 11

PROVOCATION (a reaction to what someone else did)

Question 12

didn’t know or have enough info to do it

Answer 12

Defeasibility. It’s not feasible because I didn’t have any information on it.

Question 13

Oh my gosh, my computer broke down! When something happens outside of me.

Answer 13

Accident

Question 14

I thought the act would help

Answer 14

Good intent.

Question 15

What’s it called when I build up all the good I do?

Answer 15

Bolstering

Question 16

You’re making a mountain out of a mole hill. It’s not that bad.

Answer 16

Minimizing

Question 17

Robinhood is a form of which image strategies? Placing the act in different context or place.

Answer 17

Differentiate and Transcendent

Question 18

Which two image restoration strategies often go together?

Answer 18

Transcendent and Differentiate

Question 19

What does transcendent mean?

Answer 19

Place the act in a different context where it doesn’t look so bad.

Question 20

What does differentiate mean?

Answer 20

It means to do it a different way or less desirable way.

Question 21

What are the 6 sub strategies under Reducing the Offensiveness?

Answer 21

1 Bolstering
2 Minimize
3 Differentiate
4 Transcendent
5 Attack the Accuser
6 Compensate

Question 22

Pointing the finger at the other party about all the bad they have done or how wrong they are.

Answer 22

Attack the Accuser

Question 23

Paying out money or goods to make the accuser go away.

Answer 23

Compensate

Question 24

What is the best image restoration strategy?

Answer 24

Mortification. Admit Guilt and correct it.

Question 25

What is the final category of image restoration?

Answer 25

Corrective action–Mortificaiton

Question 26

What is it called when your goals change as you look back on a situation?

Answer 26

Retrospective goals

Question 27

What is a transactive goal?

Answer 27

A goal that changes during the conflict. You start out one way and then it’s another way.