Module 5- Emotional intelligence Flashcards
What are the building blocks of emotional intelligence?
Self-awareness
self-management
social awareness
relationship (social) management
Moral identity
The extent to which people want to see themselves as ethical, caring people
Define courage
The ability to face unpleasant things even when reluctant
Define grit
Perseverance and passion for long-term goals
Can emotional intelligence be a liability at some jobs?
Yes, and jobs like mechanics, scientists, and accountants
What are some signs of low emotional intelligence
arguing without considering others’ feelings
refusing to listen to other viewpoints
blaming others for your mistakes
can’t cope with emotional situations and control their emotions
Having difficulty maintaining friendships
lacking empathy
What do Machiavellians use to control their impulses?
Emotional detachment. Note that they have high self-awareness.
What is self-awareness?
accurately perceiving and assessing your emotions, and exhibiting appropriate emotions
What is self management?
Channeling your emotions in a positive way when needed
What is social awareness?
Empathizing and understanding how others feel
What is relationship (social) management?
Assisting others in managing their own emotions and establishing supportive relationships with others
Very similar to building blocks, what are the five techniques of emotional intelligence?
Self-awareness
self management/regulation
motivation
empathy
social skills
Define behavioral event interview
Someone describes their thoughts and feelings during a specific situation
Then the coach uses those responses to measure specific behaviors and competencies to establish a development plan
What is simulation feedback?
Role-playing emotional interactions, and then getting feedback
What is mindfulness?
Being fully aware and present without judgment
What is feedback?
Reflection conducted by others about an individuals personal behaviors
What is supportive communication?
Communication that preserves a positive relationship but still addresses the problem at hand
What is active listening?
Giving the sender of a message for undisclosed attention with the intention of fully receiving the message
How is the 80/20 rule used in active listening?
You should be listening about 80% of the time and speaking about 20%
What is the root of many workplace problems?
Emotional misunderstandings
What are the personal techniques (competencies) of emotional intelligence?
Self-awareness
self regulation
motivation
What are the social techniques (competencies) of emotional intelligence?
Empathy
social skills
What are some ways to support others in their emotional intelligence evolution?
Coaching
modeling the behavior
trainings
team meetings
incident briefs
If you don’t manage your emotions, they will manage _______?
You
What are some techniques for objective self reflection?
meditating
journaling
mindfulness
