Module 4- Communication Flashcards
What are the modes of communication?
WOVeN MODeS
Written
oral
Verbal
nonverbal
These are used in conjunction with each other. Example, written communication must be verbal.
You can communicate verbally and nonverbally at the same time. Because verbally just means using words
What are the four types of communication styles?
Passive
assertive
aggressive
passive aggressive
What are channels of communication?
Emails, face-to-face meetings, social media posts, letters, etc.
What are Carl Rogers five rules for active listening?
Listen for message content
Listen for feelings
Respond to feelings
Note all cues
Paraphrase/ restate
What are some tips for active listening besides Carl Roger’s rules?
Silent environment: Reduce distractions like background noise or internal noise
Silent listener: take in the message silently
Show the speaker that you are listening both verbally and nonverbally
What are the eight characteristics of supportive communication?
Describe instead of judging
Focus on the problem, not the person
Use validating statements, not invalidating statements
Be specific, not vague
Conjunctive not disjoined. Refer to what was stated previously in order to carry the interaction forward.
Congruent: the verbal messages should match the thoughts and feelings of the person expressing them
Make sure you own your statements by using I statements
Show that you have listened actively while providing reflective statements

Why are personal beliefs important in communication?
Personal beliefs shape the way individuals interpret messages and events
This influences their behavior and communication
What is the definition of effective communication?
The receiver interprets the message as it was intended by the sender
How are channels of communications evaluated?
From richest to leanest
What’s one difference between personal and professional communication?
Professional communication has a more diverse audience and therefore requires more thought to make sure everyone understands
