Module 4- Communication Flashcards

1
Q

What are the modes of communication?

A

Written
oral
Verbal
nonverbal

These are used in conjunction with each other. Example, written communication must be verbal.

You can communicate verbally and nonverbally at the same time. Because verbally just means using words

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2
Q

What are the four types of communication styles?

A

Passive
assertive
aggressive
passive aggressive

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3
Q

What are channels of communication?

A

Emails, face-to-face meetings, social media posts, letters, etc.

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4
Q

What are Carl Rogers five rules for active listening?

A

Listen for message content
Listen for feelings
Respond to feelings
Note all cues
Paraphrased and restate

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5
Q

What are some tips for active listening besides Carl Roger’s rules?

A

Reduce distractions like background noise or internal noise

take in the message silently

Show the speaker that you are listening both verbally and nonverbally

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6
Q

What are the eight characteristics of supportive communication?

A

Congruent: the verbal messages should match the thoughts and feelings of the person expressing them

Use descriptive language not evaluative language

Focus on the problem, not the person

Use validating statements, not invalidating statements

Be specific, not global. Avoid vague statements.

Refer to what was stated previously in order to carry the interaction forward. Conjunctive not disjunctive

Make sure you own your statements by using I statements

Show that you have listened actively while providing reflective statements

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7
Q

Why are personal beliefs important in communication?

A

Personal beliefs shape the way individuals interpret messages and events, which then influences their behavior and communication style

Individuals communication styles are directly influenced by their belief system

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8
Q

What is the definition of effective communication?

A

The receiver interprets the message as it was intended by the sender

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9
Q

How are channels of communications evaluated?

A

From richest to leanest

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10
Q

What’s one difference between personal and professional communication?

A

Professional communication has a more diverse audience and therefore requires more thought to make sure everyone understands

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