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A WGU Class: Fund. of success in business > Module 3- Organizational structure > Flashcards

Module 3- Organizational structure Flashcards

1
Q

What are the four quadrants of the competing values framework?

A

Market
Adhocracy
Clan
Hierarchy

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2
Q

in the competing values framework, What is clan’s key word?

A

Collaboration

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3
Q

In the competing values framework, What is adhocracy’s keyword?

A

Creative

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4
Q

In the competing values framework, What is market’s keyword?

A

Competition

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5
Q

In the competing values framework, what is hierarchy’s keyword?

A

Control

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6
Q

In the competing values framework, which quadrant focuses on internal factors and stability with control?

A

Hierarchy

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7
Q

In the competing values framework, which quadrant focuses on external factors and stability with control?

A

Market

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8
Q

In the competing values framework, which quadrant is flexible with external focus?

A

Adhocracy

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9
Q

In the competing values framework, which quadrant is flexible with an internal focus?

A

Clan

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10
Q

What does BPM stand for?

A

Business process management, or simply process management.

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11
Q

What is process management?

A

Analyzing optimizing and monitoring business processes to improve business performance

You taking input, put it through the process, and get an output that customers want.

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12
Q

What are two kinds of relationship management?

A

B to C- Business to customers

B to B- Business-to-business

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13
Q

What are the three pillars of BPM?

A

People
Processes
Technology

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14
Q

What are Bill Gates two rules of technology?

A

The first rule of any technology is that automation applied to an efficient operation will magnify the efficiency.

The second rule is that automation applied to an inefficient process will magnify the inefficiency

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15
Q

What are the five benefits of BPM?

A

Increased visibility
identify bottlenecks
optimization
reduction of leadtimes
definition of roles

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16
Q

What are the five stages of the BPM lifecycle?

A

D-MEMO

design
model
execute
monitor
optimize

17
Q

What are the three levels of management?

A

Top management
middle-management
Frontline management

18
Q

What do top line managers work on?

A

Developing goals
strategic plans
company policies
direction of the business

19
Q

What do middle managers work on?

A

Providing information and policies received from top management to front line managers. They only work with other managers

20
Q

What do front line managers work on?

A

Helping non-management individuals do the needed tasks

21
Q

Define manager

A

Someone who is responsible for a group of people, department, or specific tasks in a company

Only people in management positions can be managers

22
Q

What are some possible job titles in middle-management?

A

Plant manager
Division manager
Department manager

23
Q

What’s a synonym for top management?

A

C suite

24
Q

What are Mintzberg’s three managerial functions?

A

Interpersonal
Informational
Decisional

25
Q

What are the three types of skills that a manager must have?

A

Technical
Communication
Analysis

26
Q

Define leadership

A

Motivating and influencing others to work toward a goal

27
Q

Define management

A

Directing a group to accomplish a goal

28
Q

What’s the difference between a formal leader and an informal leader?

A

A formal leader has a nominative position of authority but an informal leader does not

29
Q

What kind of circles do leaders have versus managers?

A

Leaders have circles of influence

Managers have circles of power

30
Q

What are the two types of organizational structure?

A

Mechanistic, which uses top-down hierarchy and rigid departmentalization

Organic, which are fluid and work best in and unstable, complex, and changing environment

31
Q

What’s the attraction-selection-attrition model?

A

An attempt to describe how employees join and leave organizations. It’s all about fitting in.

32
Q

Which big five personality trait aligns with Adhocracy?

A

Openness

33
Q

Which big five personality trait aligns with Hierarchy?

A

Conscientiousness

34
Q

Which big five personality trait aligns with Market?

A

Extraversion

35
Q

Which big five personality trait aligns with Clan?

A

Agreeableness

36
Q

How do organizational structure and culture relate to each other?

A

The culture dictates how the company should be structured

The structure is a framework to implement the culture

37
Q

What are two kinds of “fit” to consider when applying for a job?

A

Person-organization fit
Person-job fit

A WGU Class: Fund. of success in business (3 decks)

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