Module 4: Improve My Process

Question 1

Why is Improving Your Process Important

Answer 1

To eliminate or minimize the issues causing your problem

Question 2

What are some changes in the Process a Solution may include

Answer 2

• Adding, deleting or re-sequencing steps
• Changing how a step is done
• Streamlining the entire process

Question 3

What are 3 Types of Process Improvements

Answer 3

• 5S
• Quick Wins
• DMAIC

Question 4

What does 5S refer to

Answer 4

A 5 Step Organizing Technique to create and maintain an Intuitive workspace

Question 5

What are the 5 Steps of 5S in Order

Answer 5

1. Sort
2. Set In Order
3. Shine
4. Standardize
5. Sustain

Question 6

Why is 5S Important

Answer 6

• Creates order in a disorganized area
• Creates an organized, clean and high-performance workplace
• Can be used as Quick Wins and Process Control

Question 7

5S: Sort

Answer 7

• Keep things used frequently
• Store things used less frequently nearby
• Remove things not used at all
• Establish a Quarantine Area for items in doubt

Question 8

5S: Set In Order

Answer 8

• Arrange items that are needed in the area
• Create order so anyone can find and return things
  Examples: Shadow Boards, Labeled locations, Taped floor outlines

Question 9

5S: Shine

Answer 9

• Remove the dirt, grime and dust from the work area

- Performed once and then done on a schedule by the employees who use the area

Question 10

5S: Standardize

Answer 10

• Develop a consistent way of implementing the tasks (including Sort, Set In Order, and Shine!)
• Procedures are formalized and documented

Question 11

5S: Sustain

Answer 11

• 5S Program has a discipline that ensures its continued success
• 5S Mentality is ingrained in everyday work life procedures
• Periodic audits are planned and executed
• Management/Supervisors are held responsible for correcting deficiencies and agreed upon improvements

Question 12

What are Quick Wins

Answer 12

• Obvious solutions that can be implemented quickly

Question 13

What are categories of Quick Wins

Answer 13

• Cheap
• Easy
• Fast
• Low Risk
• Obvious
• Within your control

Question 14

What is DMAIC

Answer 14

A problem solving process used to solve quality and broader business problems

Question 15

What is DMAIC and acronym for

Answer 15

Define
Measure
Analyze
Improve
Control

Question 16

What are the outcomes of the Define phase

Answer 16

Clarify the problem and process

Question 17

What are the outcomes of the Measure phase

Answer 17

Quantify the problem and map the process

Question 18

What are the outcomes of the Analyze phase

Answer 18

Determine the root cause

Question 19

What are the outcomes of the Improve phase

Answer 19

Confirm the solutions work

Question 20

What are the outcomes of the Control phase

Answer 20

Ensure the gains are sustained