Module 3: Analyze My Process

Question 1

Why is Analyzing My Process Important?

Answer 1

• Helps find the root causes of problems
• Helps make the best decision to solve the problem
• Reveals opportunities for improvement

Question 2

How Do I Prioritize Waste and Opportunities

Answer 2

• Review the waste and opportunities
• Evaluate what each waste does to your process
• Rate each waste as low, medium or high

Question 3

What is Low Impact

Answer 3

Causes minor inconveniences not noticed by the customer

Question 4

What is Medium Impact

Answer 4

Causes delays and may be noticed by the customer

Question 5

What is High Impact

Answer 5

Causes a bad product or experience noticed by the customer

Question 6

How Do I Seek and Determine Root Causes

Answer 6

• Select the wastes that had a high impact on the process

- Determine the root cause by repeatedly asking “Why?”

Question 7

What are the 5 Whys Technique

Answer 7

• Used to determine the root cause of a problem
• Focus on the causes that occur in your process
• Avoid jumping to conclusions
• The “5” in “5 Whys” is just a rule of thumb

Question 8

How Do I Properly Pose a 5 Why Answer

Answer 8

• Focus on the process, not the people
• Avoid solutions in disguise such as “Lack of _____”
• Reach a level of detail that can be fixed