Module 1: Identify My Process & Problem Flashcards
1
Q
What are the 5 course outcomes?
A
- Identify a problem
- Map a process
- Find waste in a process
- Implement basic improvement techniques
- Understand DMAIC (a process improvement methodology)
2
Q
What is a problem?
A
- Anything that can go wrong
- Outcomes that are different from what is intended
- Observable or objectively measured
3
Q
What are NOT problems?
A
- Blaming people
- Finding fault
- Determining solutions and causes
4
Q
Why is identifying Problems important?
A
- Make things better
- Closes the gap between the actual results and what is expected
- Helps you work better with your teams and creates a great place to work
5
Q
What are the 3 types of problems?
A
- Cycle Time
- Defects
- Other
6
Q
What is a Cycle Time?
A
When something takes to long to happen
7
Q
What are Defects?
A
When the outcome isn’t right
8
Q
Once you’ve identified a Problem, what is the best oppurtunity to address it?
A
Identify the Process that is causing the problem, even if you haven’t fully identified the Problem
9
Q
What is a Process?
A
- A series of actions that produce an intended result
- Teachable
- Capable of being repeated
10
Q
What is NOT a Process?
A
- Results
- People or job descriptions
- Departments
11
Q
Why is identifying a Process Important?
A
- Documented and standardized
- Studied, improved and taught to others
- Links to solving problems
12
Q
What are some types of Processes?
A
- Physical: Generally produce something you can touch our use (easily observable)
- Transactional: Information intensive and are usually data or documents (not easily observable)
13
Q
What are some examples of physical processes?
A
- Assembling an item
- Cleaning
- Getting car oil changed
- Mowing lawn
- Soldering a circuit board
14
Q
What is a process map?
A
The observable flow of processes
15
Q
What is a transactional process?
A
Mostly invisible and have to do with people working with computers.
