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Yellow Belt Problem-Solving Training & Certification > Module 2: See My Process > Flashcards

Module 2: See My Process Flashcards

1
Q

What is a Process Map?

A

A picture of the sequence of steps in a process

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2
Q

Process Maps can show these 4 things

A
  1. The process as a whole
  2. The sequence of steps
  3. The relationship between steps
  4. The starting and ending steps of the process
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3
Q

What 8 Steps are used to Create a Process Map?

A
  1. Select a Process
  2. Identify the people who work in the process to gather their input
  3. Identify the start and end points of the process
  4. Map the process by creating a rectangle shape for the first step and labeling it
  5. for every step, create additional rectangles with labels
  6. For steps where a decision is made, use a diamond shape
  7. Continue until you have reached the last step of the process
  8. Connect the shapes using arrows to illustrate the flow of the process
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4
Q

Why is “Seeing” My Process Important?

A
  • Experience changes the way you view the process
  • Allows you to gather clues to solve your problem
  • Change the process to change the result
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5
Q

What 3 steps should be followed to “See” My Process

A
  1. Start at the beginning of the process
  2. Walk through the sequence of steps to completion
  3. Observe what happens at each step
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6
Q

What is a Process Walk

A
  • Process Map guides a Process Walk
  • A tour of the area where work takes place
  • Includes a series of observations and sometimes interviews
  • Find opportunities and understand the work
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7
Q

What are Loopbacks?

A
  • Something hasn’t gone correctly in the process

- Work needs to be redone and started over

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8
Q

What is Waste?

A

Anything that ineffectively consumes resources, space and time

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9
Q

What are the 8 Wastes

A
  1. Defects
  2. Overproduction
  3. Waiting
  4. Non-Utilized Talent
  5. Transportation
  6. Inventory
  7. Motion
  8. Extra Processing
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10
Q

What is the Waste of Defects

A

Any time something other than the exact desired result happens

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11
Q

What is the Waste of Overproduction

A
  • Producing something more or sooner than needed

- Creates additional waste of inventory

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12
Q

What is the Waste of Waiting

A
  • When work is unable to proceed because something is unavailable
  • Can result in wasted labor, delayed work and increased cycle time
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13
Q

What is the Waste of Non-Utilized Talent

A

Not properly utilizing people’s experience, skills or creativity

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14
Q

What is the Waste of Transportation

A

Excessive movement of things, such as materials, products or tools

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15
Q

What is the Waste of Inventory

A

More than the amount of supplies needed for the current work

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16
Q

What is the Waste of Motion

A

Excess movement of people

17
Q

What is the Waste of Extra Processing

A

Additional work that is done beyond what is truly needed

18
Q

What are some other Process Issues?

A
  • Handoffs
  • Approvals
  • Preparations and Setup
  • Reports
19
Q

What are the 4 Steps to perform your Process Walk

A
  1. Pick your process
  2. Create your Process Map
  3. Walk your process
  4. Summarize your observations
20
Q

Process Walk: Step 1 - Identify your Process

A
  • Pick a process that you are involved in
  • Work within your department
  • Identify the beginning and ending of the process within your department
  • What event causes the process to start?
21
Q

Process Walk: Step 2 - Create Your Process Map

A
  • Write down what action happens first
  • Write down steps that happen after
  • Repeat until the last step within your department is reached
22
Q

Process Walk: Step 3 - Walk Your Process

A
  • Follow your Process Map
  • Observe what happens
  • Ask Questions
    • Does the actual process math the process map
    • Are there any disruptions? Wastes? Opportunities? Clutter?
23
Q

Process Walk: Step 4 - Summarize Your Observations

A
  • Update the Process Map
  • Evaluate and prioritize the waste
  • Note their impact

Yellow Belt Problem-Solving Training & Certification (5 decks)

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