Module 3: Organizing for Project Performance Flashcards
5 Stages Teams Go Through
Forming - the team is introduced
Storming - when the team is getting used to one another and starts having potential disagreements
Norming - when the team gets used to each other and understanding each other’s strengths
Performing - when everyone is on the same page and moving along
Adjourning/Mourning - when the team disbands
Project Roles for a Predictive Project
Project Manager
Project Team
Project Roles for an Adaptive Project
Self organizing team where everyone on the team leads
Project Coordinator
An associate in project management and focused on specific roles/tasks
Functional Manager
Refers to any manager already associated with the organizational hierarchy in which the project is formed
Specialists and Contractors
SMEs and other individuals with specialized skills and expertise to contribute to the project
Change Control Board
A group of stakeholders who are appointed to approve change requests during a project (ONLY for predictive projects)
Project Management Office
A governing structure within a larger organization that supports project management work and initiatives
What should you do when there is conflict on a team?
Focus on the issues - focus on issues within the situation, not personal issues
Focus on the present and future - do not dwell on the past
Search for alternatives together
Unilateral Decision
A decision made by one person
Multilateral Decisions
A decision made by more than one person
Core Stakeholders
Stakeholders who are closest to the project
Includes the project manager, project management team, project owner/sponsor, and project team
Internal and/or Direct Stakeholders
Stakeholders who are internal within the organization or directly interact with the project and project solution
Includes the org governing body, PMO, Steering Committees, etc
External and/or Indirect Stakeholders
Stakeholders who are outside of the organization and do not interact with the project or project team
Includes groups such as suppliers, customers, end users, and regulatory bodies
Product Owner
Individual responsible for maximizing the value of the product and manages the product backlog (a list of work that needs to be done)
Stakeholder Register
A document that includes important information about stakeholders and parties interested in the project
Stakeholder Engagement Assessment Matrix
A table that lists the stakeholders and their level of support in the project noting where their current level of interest is compared to where you want their engagement to be
Stakeholder 5 Levels of Interest
Leading - aware of the project and willing to engage in the project
Supportive - aware of the project and supportive of the project outcome
Neutral - aware of the project and neutral of the project outcome
Resistant - aware of the project, but negative about the project outcome
Unaware - unaware of the project or its impact
Power Interest Matrix & Quadrants
A graph that lists the amount of power a stakeholder has compared to the level of interest they may have
Keep Satisfied - low interest, high power
Manage Closely - high interest, high power
Monitor - low interest, low power
Keep informed - high interest, low power
Salience Model
A venn diagram with 3 overlapping circles where each circle presents categories for a stakeholder: urgency, legitimacy, and power
If a stakeholder is in 2 or more circles they should be a higher priority
PMI Talent Triangle
A triangle that presents the key talents for a successful Project Manager
Ways of Working - technical project management skills and tools
Power Skills - collaboration, communication, empathy, etc.
Business Acumen - strategic business management and decision making
Intrinsic Reward
Feelings of satisfaction and accomplishment from tasks or activities driven by personal motivation
Extrinsic Reward
External incentives such as praise, money, or recognition
Maslow’s Hierarchy of Needs
A psychological theory that organizes human needs into a pyramid-like structure
Self Actualization - fulfillment of one’s talents
Importance - self-esteem
Belonging - love, friendship, community
Security - personal and job security
Survival - food, clothing, and other psychological needs
Herzberg’s Two-Factor Theory
A theory about what factors contribute to job satisfaction and dissatisfaction
Satisfiers (aka motivators) - factors related to secondary needs
Dissatisfiers (aka hygiene factors): factors related to basic needs
Emotional Intelligence
The capability to understand and influence not only one’s own emotions but also the emotions or others
Key Areas of Emotional Intelligence
Self Management - the ability to think before acting
Self Awareness - the ability to understand yourself
Social Skills - the ability to build social networks/teams
Social Awareness - being empathetic
4 Tenets of Ethics
Responsibility
Respect
Fairness
Honesty
