Module 3: Business Motivation / Organisation View

Question 1

What is the Object Management Group’s Business Motivation Model (OMG BMM) designed to show?

Answer 1

How the key aspects of the organisation come together to illustrate what motivates it

Question 2

What does the END of the OMG BMM show?

Answer 2

Vision of the organisation. The target state without regarding how this is achieved

Question 3

Is desired results for OMG BMM linked to the END or MEANs?

Answer 3

End

Question 4

What does the desired results of OMG BMM focus on?

Answer 4

Goal and Objectives

Question 5

What is MEANs regarding OMG BMM?

Answer 5

Describes what the organisation has decided on as its curse of action to achieve its endW

Question 6

What is included in the MEANs in the OMG BMM?

Answer 6

Mission, Course of Action, Directive

Question 7

What are influences (OMG BMM)?

Answer 7

Internal and External forces that impact the organisation’s strategic decision making

Question 8

What is Assessment (OMG BMM)?

Answer 8

Techniques to be used at any point to assess an organisation’s position. i.e. Strengths and Weaknesses (VMOST, Resource Audit, Boston Box). External - Opportunities and Threats (PESTLE, Porter’s 5 Forces)

Question 9

What is Potential Impact (OMG BMM)

Answer 9

Evaluation of the impact that an influencer can have one the long-term aspirations of the organisation

Question 10

What are the 5 levels of understanding business motivation?

Answer 10

1. Business Environment
2. Strategic Direction
3. Business Model
4. Business Architecture
5. Market Proposition

Question 11

What technique is used to analyse the Business Environment?

Answer 11

SWOT Analysis

Question 12

What technique is used to analyse the Strategic Direction?

Answer 12

VMOST

Question 13

What are the components of Kaplans and Norton’s Balanced business scorecard

Answer 13

Financial, Internal business process, customer, innovation (L&d)

Question 14

The balanced scorecard is not a preferred method to measure performance?

Answer 14

False. It is as it uses Critical Success Factors and Key Performance Indicators

Question 15

What are the two types of CSF and their descriptions?

Answer 15

Critical Success Factors
Domain Standard - Certain standard across the industry
Business Specific - What sets the business apart from its competitors

Question 16

How do businesses actually know that they are on track to meet CSF?

Answer 16

By setting performance targets for each KPI

Question 17

Is a KPI set before or after the CSF has been identified?

Answer 17

After

Question 18

In the strategy map, describe each level and it’s components

Answer 18

Financial - Max Shareholder Value
Customer - Exceed Expectations, Inspire Loyalty
Internal Business Processes - Create quality partnerships, maximise optional effectiveness, create high quality products
L&Growth - Recruit staff, train employees

Question 19

What is a strategy map?

Answer 19

Diagram that documents the strategic goals of the organisation and derived from the Balanced Business Scorecard

Question 20

What are the three stages of discussion the map supports?

Answer 20

Strategy from the management team
Communication of the strategy and the selection of appropriate measures
review and revise strategy

Question 21

How does Alexander Osterwalder define a business model?

Answer 21

A business model describes the rationale of how an organisation creates, manages and delivers value

Question 22

What are the three typical business models that an organisation operates?

Answer 22

Efficiency, product and service

Question 23

The business canvas model is a pure architectural technique. Yes or No?

Answer 23

No

Question 24

What is the business model?

Answer 24

A way to understand the business and its operational environment

Question 25

Business Canvas Model - Customer Segments are?

Answer 25

Individuals, retail customers, wholesale customers and corporates

Question 26

Business Canvas Model - Value Proposition is?

Answer 26

describes the bundle of products and services that create value for a specific custimer segment

Question 27

Business Canvas Model - Channel is?

Answer 27

how a company communicates with and reaches its custimer segments to deliver a value proposition?

Question 28

Business Canvas Model - Key Resources?

Answer 28

descries the most important assets required to make a business model work

Question 29

Business Canvas Model - Key Activities?

Answer 29

describes the most important things a company must do to make its business model work

Question 30

Business Canvas Model - Cost Structure?

Answer 30

all costs incurred to operate a business model

Question 31

An organisational view includes a process map. True or false?

Answer 31

True, the process map shows the high level internal processes and how the are related.

Question 32

What is an organisation as defined by the Business Architecture Guild?

Answer 32

An organisation is a social unit of people, systematically structured and managed to meet a need or to pursue collective goals on a continuing basis

Question 33

What are the benefits of organisation mapping

Answer 33

Provides organisational context
Improves strategic planning
exposes opportunities for improved collaboration
fills white space in hierarchy chart