Module 3 - Flashcards
What is intrapersonal communication?
communication with one’s self (ex. monologue, self-talk, imagination, visualization, recall, memory)
What is self-concept?
what we perceive ourselves to be
What ways can self-concept influence our communication?
Self-monitoring, self-fulfilling prophecy, self-esteem
What are some influences on our self-concept?
Looking glass self, social comparisons
What are social comparisons?
When we engage in social comparison to get a sense of ourselves; comparing ourselves to other people
What is the difference between upward and downward comparisons?
Upward = look up to people (may feel bad about self); downward = look down on people (arrogance, overconfidence)
What is the Johari Window?
A box that categorizes information into 4 categories: Blind, Hidden, Open, Unknown; used to help people better understand themselves
What goes in the Blind category?
What others know, but we don’t know about ourselves
What goes in the Hidden category?
What we know, but others don’t know about ourselves
What goes in the Unknown category?
What neither we, nor anyone else knows about us
What goes in the Open category?
What we and everyone else knows about us
What is interpersonal communication?
communication with one other person; lives mutually influence each other and have prior history (speaking to a cashier once doesn’t count)
What is Maslow’s Hierarchy of Needs?
Notion that we all have certain needs that we try to fulfill
What is the Uncertainty Theory?
theory that we try to get to know others to reduce uncertainty; more we know = better predict future interactions
What is the Predicted Outcome Theory?
theory that we try to get to know others because we want to maximize our benefit from the association
What is the Social Penetration Theory (Onion Theory?
theory that when meeting new people, our communication starts off superficial and we get deeper as we progress (like peeling layers of an onion); trust is developed and a strong relationship is created
What is self-disclosure?
When we voluntarily share information about ourselves to another person (can be intentional or not)
What are relational maintenance strategies?
Strategies to keep a relationship in good standing
What are some relational maintenance strategies?
Positivity, Openness, Assurance, Social Networking, Sharing Tasks
What is positivity?
Interacting in a noncritical, supportive manner and expressing favorable attitudes
What is openness?
Being open to discuss matters and nature of relationship with each other
What are assurances?
Assuring each other of importance of relationship
What is social networking?
Relying on support of mutual friends and common affiliations
What is sharing tasks?
Helping each other do each other’s tasks
What is conflict?
Physical or psychological struggle associated with the perception of opposing or incompatible goals, desires, wants, or needs
What are some conflict management strategies?
Avoidance, Supportiveness, Face-Saving, Empathy, Managing Emotions
What is avoidance?
giving each other space before solving conflict; can give time to cool off
What is Supportiveness?
Being supportive instead of getting defensive when conflict is addressed
What is Face-Saving?
Not using names when bringing up conflict to not embarrass them
What is empathy?
understanding where the other person is coming from
What is Managing emotions?
Not getting too emotional or letting emotions take over your rationality
