Module 3 - Flashcards

1
Q

What is intrapersonal communication?

A

communication with one’s self (ex. monologue, self-talk, imagination, visualization, recall, memory)

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2
Q

What is self-concept?

A

what we perceive ourselves to be

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3
Q

What ways can self-concept influence our communication?

A

Self-monitoring, self-fulfilling prophecy, self-esteem

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4
Q

What are some influences on our self-concept?

A

Looking glass self, social comparisons

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5
Q

What are social comparisons?

A

When we engage in social comparison to get a sense of ourselves; comparing ourselves to other people

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6
Q

What is the difference between upward and downward comparisons?

A

Upward = look up to people (may feel bad about self); downward = look down on people (arrogance, overconfidence)

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7
Q

What is the Johari Window?

A

A box that categorizes information into 4 categories: Blind, Hidden, Open, Unknown; used to help people better understand themselves

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8
Q

What goes in the Blind category?

A

What others know, but we don’t know about ourselves

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9
Q

What goes in the Hidden category?

A

What we know, but others don’t know about ourselves

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10
Q

What goes in the Unknown category?

A

What neither we, nor anyone else knows about us

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11
Q

What goes in the Open category?

A

What we and everyone else knows about us

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12
Q

What is interpersonal communication?

A

communication with one other person; lives mutually influence each other and have prior history (speaking to a cashier once doesn’t count)

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13
Q

What is Maslow’s Hierarchy of Needs?

A

Notion that we all have certain needs that we try to fulfill

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14
Q

What is the Uncertainty Theory?

A

theory that we try to get to know others to reduce uncertainty; more we know = better predict future interactions

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15
Q

What is the Predicted Outcome Theory?

A

theory that we try to get to know others because we want to maximize our benefit from the association

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16
Q

What is the Social Penetration Theory (Onion Theory?

A

theory that when meeting new people, our communication starts off superficial and we get deeper as we progress (like peeling layers of an onion); trust is developed and a strong relationship is created

17
Q

What is self-disclosure?

A

When we voluntarily share information about ourselves to another person (can be intentional or not)

18
Q

What are relational maintenance strategies?

A

Strategies to keep a relationship in good standing

19
Q

What are some relational maintenance strategies?

A

Positivity, Openness, Assurance, Social Networking, Sharing Tasks

20
Q

What is positivity?

A

Interacting in a noncritical, supportive manner and expressing favorable attitudes

21
Q

What is openness?

A

Being open to discuss matters and nature of relationship with each other

22
Q

What are assurances?

A

Assuring each other of importance of relationship

23
Q

What is social networking?

A

Relying on support of mutual friends and common affiliations

24
Q

What is sharing tasks?

A

Helping each other do each other’s tasks

25
What is conflict?
Physical or psychological struggle associated with the perception of opposing or incompatible goals, desires, wants, or needs
26
What are some conflict management strategies?
Avoidance, Supportiveness, Face-Saving, Empathy, Managing Emotions
27
What is avoidance?
giving each other space before solving conflict; can give time to cool off
28
What is Supportiveness?
Being supportive instead of getting defensive when conflict is addressed
29
What is Face-Saving?
Not using names when bringing up conflict to not embarrass them
30
What is empathy?
understanding where the other person is coming from
31
What is Managing emotions?
Not getting too emotional or letting emotions take over your rationality