Module 3 - Flashcards

1
Q

What is intrapersonal communication?

A

communication with one’s self (ex. monologue, self-talk, imagination, visualization, recall, memory)

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
2
Q

What is self-concept?

A

what we perceive ourselves to be

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
3
Q

What ways can self-concept influence our communication?

A

Self-monitoring, self-fulfilling prophecy, self-esteem

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
4
Q

What are some influences on our self-concept?

A

Looking glass self, social comparisons

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
5
Q

What are social comparisons?

A

When we engage in social comparison to get a sense of ourselves; comparing ourselves to other people

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
6
Q

What is the difference between upward and downward comparisons?

A

Upward = look up to people (may feel bad about self); downward = look down on people (arrogance, overconfidence)

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
7
Q

What is the Johari Window?

A

A box that categorizes information into 4 categories: Blind, Hidden, Open, Unknown; used to help people better understand themselves

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
8
Q

What goes in the Blind category?

A

What others know, but we don’t know about ourselves

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
9
Q

What goes in the Hidden category?

A

What we know, but others don’t know about ourselves

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
10
Q

What goes in the Unknown category?

A

What neither we, nor anyone else knows about us

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
11
Q

What goes in the Open category?

A

What we and everyone else knows about us

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
12
Q

What is interpersonal communication?

A

communication with one other person; lives mutually influence each other and have prior history (speaking to a cashier once doesn’t count)

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
13
Q

What is Maslow’s Hierarchy of Needs?

A

Notion that we all have certain needs that we try to fulfill

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
14
Q

What is the Uncertainty Theory?

A

theory that we try to get to know others to reduce uncertainty; more we know = better predict future interactions

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
15
Q

What is the Predicted Outcome Theory?

A

theory that we try to get to know others because we want to maximize our benefit from the association

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
16
Q

What is the Social Penetration Theory (Onion Theory?

A

theory that when meeting new people, our communication starts off superficial and we get deeper as we progress (like peeling layers of an onion); trust is developed and a strong relationship is created

17
Q

What is self-disclosure?

A

When we voluntarily share information about ourselves to another person (can be intentional or not)

18
Q

What are relational maintenance strategies?

A

Strategies to keep a relationship in good standing

19
Q

What are some relational maintenance strategies?

A

Positivity, Openness, Assurance, Social Networking, Sharing Tasks

20
Q

What is positivity?

A

Interacting in a noncritical, supportive manner and expressing favorable attitudes

21
Q

What is openness?

A

Being open to discuss matters and nature of relationship with each other

22
Q

What are assurances?

A

Assuring each other of importance of relationship

23
Q

What is social networking?

A

Relying on support of mutual friends and common affiliations

24
Q

What is sharing tasks?

A

Helping each other do each other’s tasks

25
Q

What is conflict?

A

Physical or psychological struggle associated with the perception of opposing or incompatible goals, desires, wants, or needs

26
Q

What are some conflict management strategies?

A

Avoidance, Supportiveness, Face-Saving, Empathy, Managing Emotions

27
Q

What is avoidance?

A

giving each other space before solving conflict; can give time to cool off

28
Q

What is Supportiveness?

A

Being supportive instead of getting defensive when conflict is addressed

29
Q

What is Face-Saving?

A

Not using names when bringing up conflict to not embarrass them

30
Q

What is empathy?

A

understanding where the other person is coming from

31
Q

What is Managing emotions?

A

Not getting too emotional or letting emotions take over your rationality