MODULE 3

Question 1

*It is the process of GROUPING TOGETHER MEN and establishing relationships among them, defining the authority and responsibility of personnel.

Answer 1

ORGANIZING

Question 2

*It is the process of ESTABLISHING ORDERLY USES for all resources within the management system

Answer 2

ORGANIZING

Question 3

*A primary focus of ______ is determining both what individual employees will do in an organization and how their individual efforts should best be combined to advance the attainment of organizational objectives.

Answer 3

ORGANIZING

Question 4

FUNDAMENTALS:
The structure must _____________ because the activities of the organization are based on them

Answer 4

REFLECT OBJECTIVES AND PLANS

Question 5

FUNDAMENTALS:
The structure must reflect _____ given to top and middle management

Answer 5

AUTHORITY

Question 6

The structure should reflect their ________ to permit contributions by members of the group and to help people GAIN OBJECTIVES EFFICIENTLY AND EFFECTIVELY.

Answer 6

EXTERNAL ENVIRONMENT

Question 7

The organization must be _____ – consider people‘s limitations, customs, and traditions.

Answer 7

MANNED

Question 8

Organizing creates and maintains ______ between all organizational resources by indicating which resources are to be used for specified activities and when, where, and how they are to be used.

Answer 8

RELATIONSHIPS

Question 9

Establishing responsibility and preventing

Answer 9

BUCK PASSING

Question 10

refers to the DESIGNATED STRUCTURE of the activities, processes and people who make up the business. It is a FORMALIZED DESIGN of intentional structures, roles, and positions.

Answer 10

ORGANIZATION

Question 11

It is the EXECUTIVE STRUCTURE OF A BUSINESS, a FRAMEWORK OR BACKBONE by which the work of a business provides the required channels, points of origin, and flow of management direction and control.

Answer 11

ORGANIZATION

Question 12

refers to the degree to which UNITS ARE DISSIMILAR

Answer 12

DIFFERENTIATION OR COMPLEXITY

Question 13

differentiation is also known as

Answer 13

COMPLEXITY

Question 14

refers to the degree to which JOBS IN THE ORGANIZATION are STANDARDIZED

Answer 14

FORMALIZATION

Question 15

refers to the degree to which JOBS IN THE ORGANIZATION are STANDARDIZED

Answer 15

FORMALIZATION

Question 16

refers to extent to which DECISION MAKING IS CONCENTRATED at a single point in the organization.

Answer 16

CENTRALIZATION

Question 17

Degree of differentiation based on HOW MANY DIFFERENT TYPES of either people or units ARE INCLUDED in the organization.

Answer 17

HORIZONTAL DIFFERENTIATION

Question 18

can also take the form of MULTI-OWNERSHIP of a variety of related industries

Answer 18

HORIZONTAL DIFFERENTIATION

Question 19

• It refers to the DEPTH OF THE ORGANIZATIONAL HEIRARCHY.
• One key feature of an organization is the chain of command, or the number of levels between the owner or president of the organization and the staff.

Answer 19

VERTICAL DIFFERENTIATION

Question 20

the number of levels between the owner or president of the organization and the staff.

Answer 20

CHAIN OF COMMAND

Question 21

In an organizational chart, The _____ represent DIRECT REPORTING RELATIONSHIPS important to the overall objectives of the organization (line authority).

Answer 21

SOLID LINES

Question 22

In an organizational chart, The _____ represent DIRECT REPORTING RELATIONSHIPS important to the overall objectives of the organization (line authority).

Answer 22

SOLID LINES

Question 23

It is the degree to which the LOCATION of an organization‘s units is in ONE PLACE OR SPREAD across several locations.

Answer 23

SPATIAL DIFFERENTIATION

Question 24

the extent to which organizationally defined ―UNIVERSAL STANDARDS are used in the personnel selection and advancement process

Answer 24

TECHNICAL COMPETENCE

Question 25

the extent to which both organization members and outsiders are TREATED WITHOUT REGARD to individual qualities.

Answer 25

IMPERSONALITY

Question 26

Usually the very ___ levels of management MAKE MOST of the policy decisions in a centralized organization. (CENTRALIZATION)

Answer 26

TOP

Question 27

A hospital pharmacy that has satellite pharmacies located throughout the hospital is often referred to as being

Answer 27

DECENTRALIZED

Question 28

This can be seen in pharmacy when there is a SEPARATION OF PHARMACISTS into those who only participate in dispensing functions and those who only participate in clinical functions.

Answer 28

DIVISION OF LABOR

Question 29

This should result in MORE EFFICIENT USE of the SPECIALIZED SKILLS of the individual.

Answer 29

DIVISION OF LABOR

Question 30

While responsibility for decisions cannot be passed on, authority to make them can be vested with others.

Answer 30

PARITY OF AUTHORITY AND RESPONSIBILITY

Question 31

INTEGRATES THE ACTIVITIES of different specialists while maintaining specialized organizational departments. Usually this takes the form of different specialists across several departments working in teams on specific projects.

Answer 31

MATRIX ORGANIZATION

Question 32

refers to how many people a manager effectively controls.

Answer 32

SPAN OF CONTROL

Question 33

It serves as a BASIS for customizing a structure to MEET THE PREFERENCES of the owner and the goals of the pharmacy.

Answer 33

FORMAL ORGANIZATION

Question 34

It can STRENGTHEN the COHESIVENESS within the pharmacy and it can increase the chances of goal achievement for all.

Answer 34

FORML ORGANIZATION

Question 35

This form of organization is the MOST COMMON for LARGER pharmacies that have experienced degree of success.

Answer 35

LINE STAFF ORGANIZATION

Question 36

One of the easiest methods for organizing a homogenous group of employees is on the BASIS OF THEIR WORKING HOURS.

Answer 36

ORGANIZATION BY TIME

Question 37

• It is the process of ENTRUSTING AND TRANSFERRING RESPONSIBILITY and authority by the top management to the lowest level.

Answer 37

DELEGATION

Question 38

• It is a skill that the manager performs effectively if he practices it. • To be effective, the manager must MOTIVATE the subordinates.

Answer 38

DELEGATION

Question 39

can be done by giving psychological, monetary, or any tangible benefits

Answer 39

POSITIVE MOTIVATION

Question 40

this is the work or duty ASSIGNED TO A PARTICULAR PERSON.

Answer 40

RESPONSIBILITY

Question 41

refers to the POWER OR THE RIGHT TO BE OBEYED. It is the sum of the power and rights entrusted to make possible the performance of the work delegated

Answer 41

AUTHORITY

Question 42

is the ANSWERABILITY of the obligation to perform the delegated responsibility and to exercise the authority for the proper performance of the work. It CANNOT BE DELGATED. It is given to the people who accepts responsibility and is accountable only to the extent that he is given the authority to perform.

Answer 42

ACCOUNTABILITY

Question 43

It is the right to GIVE OTHERS ORDERS and the power to EXACT OBEDIENCE

Answer 43

TRADITIONAL AUTHORITY

Question 44

They believe that authority is given by SUBORDINATE TO SUPERIOR.

Answer 44

BEHAVIORIST / SOCIAL SCIENTIST