MODULE 1 Flashcards
defined as the art of science of: Planning, Organizing, Staffing, Directing, Controlling (POSDiCon) of human efforts and resources for the general good within the organizational framework and economic environment of the firm.
MANAGEMENT
people
A process which BRINGS TOGETHER resources and unites them in such a way that, collectively, they achieve goals and objectives in the MOST EFFICIENT MANNER POSSIBLE.
Tootelian & Gaedeke
A discipline of MANAGING THINGS IN THE BEST POSSIBLE MANNER. An art of getting the work done through and with others. It can be found in all the fields, like education, hospitality, sports, offices, etcs.
MANAGEMENT
A QUALITY OF INFLUENCING PEOPLE, so
that the objectives are attained willingly and enthusiastically.
LEADERSHIP
It is one of the major element of management
LEADERSHIP
THE MANAGEMENT PROCESS
- PLANNING
- ORGANIZING
- STAFFING
- DIRECTING
- CONTROLLING
- Formulate objectives, programs, policies, procedures, rules and regulations in order to achieve the goals of the business.
- It is related to DECISION-MAKING as it selects the best - course of action to follow.
PLANNING
Planning involves ____ or making decisions in advance based
FORECASTING
used to accomplish the present objectives and its relationship in the future.
PLANNING
MOST CRITICAL element of management
PLANNING
It refers to grouping together of people,
establishing relationship among them, and defining the authority and responsibility that the personnel have.
ORGANIZING
It is a process of IDENTIFYING ALL THE TASKS TO BE PERFORMED within the pharmacy and then grouping them in a LOGICAL WAY.
ORGANIZING
mistake in ORGANIZING
assuming that all employees understand their individual tasks
the work of a manager is to ENTRUST OTHERS with responsibility and authority and to create accountability for results.
DELEGATING
the SUM OF THE RIGHTS AND POWER assigned to a position.
AUTHORITY
the OBLIGATION TO PERFORM RESPONSIBLITY and exercise authority in conformance with understood and accepted performance standards
ACCOUNTABILITY
Managers must have TECHNICAL KNOWLEDGE of the job to be performed and the feel for the human element of HOW PEOPLE WILL FIT in their work environments.
STAFFING
A process which sets personnel goals; establishes work standards; develops leadership style; motivate personnel, trains and retrains personnel; evaluate personnel; discipline and dismiss personnel as necessary, promote personnel.
DIRECTING
involves keeping personnel and other
resources FOCUSED ON THE GOALS of the pharmacy and ensuring that they are used in a manner CONSISTENT WITH THE POLICIES established by the owner. It is a CONTINUOUS PROCESS.
DIRECTING
It is a process of finding different ways to KEEP PERSONNEL PRODUCTIVE AND MOTIVATED to achieve the goals of the pharmacy
DIRECTING
It is challenging task that often SEPARATES the highly competent from the less skilled managers.
DIRECTING
It is the process of MEASURING AND CORRECTING the activities of subordinates and the company itself to assure conformity to plans.
CONTROLLING
It is the MOST OVERLOOKED management process.
CONTROLLING
controlling involves __________ of the status of the pharmacy
PERIODIC ASSESSMENT
The MOST IMPORTANT CONSIDERATION in controlling is monitor the _________ as it moves through the fiscal year.
PHARMACY’S PROGRESS
When properly used, controlling is the manager‘s _________
FAIL-SAFE MECHANISM
It IDENTIFIES PROBLEMS AND OPPORTUNITIES in their EARLY STAGES so as to provide time to take appropriate actions. In this way, many problems can be eliminated or at least alleviated and opportunities can be taken advantage of while it still exists.
CONTROLLING
control can be maintained through:
QUANTITATIVE AND QUALITATIVE
Financial statements,
Inventory
QUANTITATIVE
Patient satisfaction,
employee performance
QUALITATIVE
LEVELS OF MANAGEMENT
TOP
MIDDLE
FIRST LEVEL
Presidents, chief executive, officers, or seniors vice presidents
TOP
Branch managers, project managers, farm managers, or finance managers.
MIDDLE
Production supervisors, clerical supervisors, school supervisors, or hospital supervisors.
FIRST LEVEL
- All managers have a ______.
LEADERSHIP ROLE
The manager, as IN CHARGE of the organization / department, coordinates the work of others and leads his subordinates.
LEADERSHIP - INTERPERSONAL
This role includes hiring, training, motivating and disciplining employees.
LEADERSHIP - INTERPERSONAL
FORMAL AUTHORITY AND FUNCTIONAL AUTHORITY provides greater potential power to exercise and get the things done
LEADERSHIP - INTERPERSONAL
Managers perform the duties of a CEREMONIAL AND SYMBOLIC IN NATURE such as welcoming official visitors, signing legal documents etc., as head of the organization or strategic business unit or department.
FIGUREHEAD - INTERPERSONAL
Manager has to perform the functions of motivation, communication, encouraging TEAM SPIRIT and the like.
LIAISON ROLE - INTERPERSONAL
He has to COORDINATE the activities of all his SUBORDINATES
LIAISON ROLE - INTERPERSONAL
Requires the manager to INTERACT WITH OTHER MANAGERS outside the organization to secure favours and information.
LIAISON ROLE - INTERPERSONAL
The manager REPRESENTS his organization in all matters of formality
LIAISON ROLE - INTERPERSONAL
Manager GETS THE INFORMATION BY SCANNING his environment, subordinates, peers and superiors.
MONITOR ROLE - INFORMATIONAL
Manager SEEKS AND RECEIVES INFORMATIONS concerning INTERNAL AND EXTERNAL EVENTS so as to gain understanding of the organization and its environment.
MONITOR ROLE - INFORMATIONAL
This is done through READING MAGAZINES AND TALKING WITH OTHERS to learn the changes in the public’s tastes, what competitors may be planning
MONITOR ROLE - INFORMATIONAL
They REPRESENT THE ORGANIZATION TO OUTSIDERS
SPOKESPERSON ROLE - INFORMATIONAL
Required to SPEAK ON BEHALF OF THE ORGANIZATION and transmit information on organization’s plan, policies and actions
SPOKESPERSON ROLE - INFORMATIONAL
Has to KEEP HIS SUPERIOR INFORMED of every development in his unit, who in turn inform the insiders and outsiders.
SPOKESPERSON ROLE - INFORMATIONAL
PASSES SOME OF THE PRIVILEDGED INFORMATION directly to his subordinates, peers and superiors who otherwise have no access to it
DISSEMINATOR ROLE - INFORMATIONAL
Managers are responsible for allocating human, physical and monetary resources
RESOURCE ALLOCATOR ROLE - DECISIONAL
Setting up of a TIME SCHEDULE for the completion of an operation or approval of expenditure on a particular project, etc.
RESOURCE ALLOCATOR - DECISIONAL
the RESOURCE ALLOCATOR ROLE Should have an _______ policy and allow the subordinates to express their opinions and share their experiences, in making effective decisions.
OPEN-DOOR
Manager should empower his subordinates by DELEGATING HIS AUTHORITY AND POWER
RESOURCE ALLOCATOR - DECISIONAL
IN DISTURBANCE HANDLER ROLE, Managers take ________ to response to previously unforeseen problems
CORRECTIVE ACTION
Manager INVOLUNTARILY RESPONDS TO PRESSURES. For example, worker strike, declining sales, bankruptcy of a major customer etc
DISTURBANCE HANDLER ROLE - DECISIONAL
The manager should have ENOUGH TIME IN HANDLING DISTURBANCE carefully, skillfully and effectively.
DISTURBANCE HANDLER ROLE - DECISIONAL
Manager represents the organization in BARGAINING AND NEGOTIATIONS with outsiders and insiders, in order to gain advantages for his own unit
NEGOTIATOR ROLE - DECISIONAL
Negotiates with the subordinates FOR IMPROVED COMMITMENT AND LOYALTY, with the peers for cooperation, coordination and integration, with workers and their unions regarding conditions of employment, commitment, productivity, with the government about providing facilities for business expansion etc
NEGOTIATIOR ROLE - DECISIONAL
Manager is a CREATOR AND INNOVATOR
ENETRPRENEURSHIP ROLE - DECISIONAL
Initiates and oversees NEW PRODUCTS THAT WILL IMPORVE their organization’s performance
ENTERPRENEURSHIP ROLE- DECISIONAL
Seeks to IMPROVE HIS DEPARTMENT, adapt to the changing environmental factors
ENTERPRENEURSHIP ROLE - DECISIONAL
The manager would like to have NEW IDEAS, initiates new projects and initiates the developmental projects
ENTERPRENEERSHIP ROLE - DECISIONAL
