MODULE 1

Question 1

defined as the art of science of: Planning, Organizing, Staffing, Directing, Controlling (POSDiCon) of human efforts and resources for the general good within the organizational framework and economic environment of the firm.

Answer 1

MANAGEMENT

Question 2

people

A process which BRINGS TOGETHER resources and unites them in such a way that, collectively, they achieve goals and objectives in the MOST EFFICIENT MANNER POSSIBLE.

Answer 2

Tootelian & Gaedeke

Question 3

A discipline of MANAGING THINGS IN THE BEST POSSIBLE MANNER. An art of getting the work done through and with others. It can be found in all the fields, like education, hospitality, sports, offices, etcs.

Answer 3

MANAGEMENT

Question 4

A QUALITY OF INFLUENCING PEOPLE, so
that the objectives are attained willingly and enthusiastically.

Answer 4

LEADERSHIP

Question 5

It is one of the major element of management

Answer 5

LEADERSHIP

Question 6

THE MANAGEMENT PROCESS

Answer 6

• PLANNING
• ORGANIZING
• STAFFING
• DIRECTING
• CONTROLLING

Question 7

• Formulate objectives, programs, policies, procedures, rules and regulations in order to achieve the goals of the business.
• It is related to DECISION-MAKING as it selects the best - course of action to follow.

Answer 7

PLANNING

Question 8

Planning involves ____ or making decisions in advance based

Answer 8

FORECASTING

Question 9

used to accomplish the present objectives and its relationship in the future.

Answer 9

PLANNING

Question 10

MOST CRITICAL element of management

Answer 10

PLANNING

Question 11

It refers to grouping together of people,
establishing relationship among them, and defining the authority and responsibility that the personnel have.

Answer 11

ORGANIZING

Question 12

It is a process of IDENTIFYING ALL THE TASKS TO BE PERFORMED within the pharmacy and then grouping them in a LOGICAL WAY.

Answer 12

ORGANIZING

Question 13

mistake in ORGANIZING

Answer 13

assuming that all employees understand their individual tasks

Question 14

the work of a manager is to ENTRUST OTHERS with responsibility and authority and to create accountability for results.

Answer 14

DELEGATING

Question 15

the SUM OF THE RIGHTS AND POWER assigned to a position.

Answer 15

AUTHORITY

Question 16

the OBLIGATION TO PERFORM RESPONSIBLITY and exercise authority in conformance with understood and accepted performance standards

Answer 16

ACCOUNTABILITY

Question 17

Managers must have TECHNICAL KNOWLEDGE of the job to be performed and the feel for the human element of HOW PEOPLE WILL FIT in their work environments.

Answer 17

STAFFING

Question 18

A process which sets personnel goals; establishes work standards; develops leadership style; motivate personnel, trains and retrains personnel; evaluate personnel; discipline and dismiss personnel as necessary, promote personnel.

Answer 18

DIRECTING

Question 19

involves keeping personnel and other
resources FOCUSED ON THE GOALS of the pharmacy and ensuring that they are used in a manner CONSISTENT WITH THE POLICIES established by the owner. It is a CONTINUOUS PROCESS.

Answer 19

DIRECTING

Question 20

It is a process of finding different ways to KEEP PERSONNEL PRODUCTIVE AND MOTIVATED to achieve the goals of the pharmacy

Answer 20

DIRECTING

Question 21

It is challenging task that often SEPARATES the highly competent from the less skilled managers.

Answer 21

DIRECTING

Question 22

It is the process of MEASURING AND CORRECTING the activities of subordinates and the company itself to assure conformity to plans.

Answer 22

CONTROLLING

Question 23

It is the MOST OVERLOOKED management process.

Answer 23

CONTROLLING

Question 24

controlling involves __________ of the status of the pharmacy

Answer 24

PERIODIC ASSESSMENT

Question 25

The MOST IMPORTANT CONSIDERATION in controlling is monitor the _________ as it moves through the fiscal year.

Answer 25

PHARMACY'S PROGRESS

Question 26

When properly used, controlling is the manager‘s _________

Answer 26

FAIL-SAFE MECHANISM

Question 27

It IDENTIFIES PROBLEMS AND OPPORTUNITIES in their EARLY STAGES so as to provide time to take appropriate actions. In this way, many problems can be eliminated or at least alleviated and opportunities can be taken advantage of while it still exists.

Answer 27

CONTROLLING

Question 28

control can be maintained through:

Answer 28

QUANTITATIVE AND QUALITATIVE

Question 29

Financial statements, Inventory

Answer 29

QUANTITATIVE

Question 30

Patient satisfaction, employee performance

Answer 30

QUALITATIVE

Question 31

LEVELS OF MANAGEMENT

Answer 31

TOP MIDDLE FIRST LEVEL

Question 32

Presidents, chief executive, officers, or seniors vice presidents

Answer 32

TOP

Question 33

Branch managers, project managers, farm managers, or finance managers.

Answer 33

MIDDLE

Question 34

Production supervisors, clerical supervisors, school supervisors, or hospital supervisors.

Answer 34

FIRST LEVEL

Question 35

* All managers have a ______.

Answer 35

LEADERSHIP ROLE

Question 36

The manager, as IN CHARGE of the organization / department, coordinates the work of others and leads his subordinates.

Answer 36

LEADERSHIP - INTERPERSONAL

Question 37

This role includes hiring, training, motivating and disciplining employees.

Answer 37

LEADERSHIP - INTERPERSONAL

Question 38

FORMAL AUTHORITY AND FUNCTIONAL AUTHORITY provides greater potential power to exercise and get the things done

Answer 38

LEADERSHIP - INTERPERSONAL

Question 39

Managers perform the duties of a CEREMONIAL AND SYMBOLIC IN NATURE such as welcoming official visitors, signing legal documents etc., as head of the organization or strategic business unit or department.

Answer 39

FIGUREHEAD - INTERPERSONAL

Question 40

Manager has to perform the functions of motivation, communication, encouraging TEAM SPIRIT and the like.

Answer 40

LIAISON ROLE - INTERPERSONAL

Question 41

He has to COORDINATE the activities of all his SUBORDINATES

Answer 41

LIAISON ROLE - INTERPERSONAL

Question 42

Requires the manager to INTERACT WITH OTHER MANAGERS outside the organization to secure favours and information.

Answer 42

LIAISON ROLE - INTERPERSONAL

Question 43

The manager REPRESENTS his organization in all matters of formality

Answer 43

LIAISON ROLE - INTERPERSONAL

Question 44

Manager GETS THE INFORMATION BY SCANNING his environment, subordinates, peers and superiors.

Answer 44

MONITOR ROLE - INFORMATIONAL

Question 45

Manager SEEKS AND RECEIVES INFORMATIONS concerning INTERNAL AND EXTERNAL EVENTS so as to gain understanding of the organization and its environment.

Answer 45

MONITOR ROLE - INFORMATIONAL

Question 46

This is done through READING MAGAZINES AND TALKING WITH OTHERS to learn the changes in the public’s tastes, what competitors may be planning

Answer 46

MONITOR ROLE - INFORMATIONAL

Question 47

They REPRESENT THE ORGANIZATION TO OUTSIDERS

Answer 47

SPOKESPERSON ROLE - INFORMATIONAL

Question 48

Required to SPEAK ON BEHALF OF THE ORGANIZATION and transmit information on organization’s plan, policies and actions

Answer 48

SPOKESPERSON ROLE - INFORMATIONAL

Question 49

Has to KEEP HIS SUPERIOR INFORMED of every development in his unit, who in turn inform the insiders and outsiders.

Answer 49

SPOKESPERSON ROLE - INFORMATIONAL

Question 50

PASSES SOME OF THE PRIVILEDGED INFORMATION directly to his subordinates, peers and superiors who otherwise have no access to it

Answer 50

DISSEMINATOR ROLE - INFORMATIONAL

Question 51

Managers are responsible for allocating human, physical and monetary resources

Answer 51

RESOURCE ALLOCATOR ROLE - DECISIONAL

Question 52

Setting up of a TIME SCHEDULE for the completion of an operation or approval of expenditure on a particular project, etc.

Answer 52

RESOURCE ALLOCATOR - DECISIONAL

Question 53

the RESOURCE ALLOCATOR ROLE Should have an _______ policy and allow the subordinates to express their opinions and share their experiences, in making effective decisions.

Answer 53

OPEN-DOOR

Question 54

Manager should empower his subordinates by DELEGATING HIS AUTHORITY AND POWER

Answer 54

RESOURCE ALLOCATOR - DECISIONAL

Question 55

IN DISTURBANCE HANDLER ROLE, Managers take ________ to response to previously unforeseen problems

Answer 55

CORRECTIVE ACTION

Question 56

Manager INVOLUNTARILY RESPONDS TO PRESSURES. For example, worker strike, declining sales, bankruptcy of a major customer etc

Answer 56

DISTURBANCE HANDLER ROLE - DECISIONAL

Question 57

The manager should have ENOUGH TIME IN HANDLING DISTURBANCE carefully, skillfully and effectively.

Answer 57

DISTURBANCE HANDLER ROLE - DECISIONAL

Question 58

Manager represents the organization in BARGAINING AND NEGOTIATIONS with outsiders and insiders, in order to gain advantages for his own unit

Answer 58

NEGOTIATOR ROLE - DECISIONAL

Question 59

Negotiates with the subordinates FOR IMPROVED COMMITMENT AND LOYALTY, with the peers for cooperation, coordination and integration, with workers and their unions regarding conditions of employment, commitment, productivity, with the government about providing facilities for business expansion etc

Answer 59

NEGOTIATIOR ROLE - DECISIONAL

Question 60

Manager is a CREATOR AND INNOVATOR

Answer 60

ENETRPRENEURSHIP ROLE - DECISIONAL

Question 61

Initiates and oversees NEW PRODUCTS THAT WILL IMPORVE their organization’s performance

Answer 61

ENTERPRENEURSHIP ROLE- DECISIONAL

Question 62

Seeks to IMPROVE HIS DEPARTMENT, adapt to the changing environmental factors

Answer 62

ENTERPRENEURSHIP ROLE - DECISIONAL

Question 63

The manager would like to have NEW IDEAS, initiates new projects and initiates the developmental projects

Answer 63

ENTERPRENEERSHIP ROLE - DECISIONAL