Module 3 Flashcards
Process management
The management initiative to design work processes so that they align with the organization’s strategic goals.
Relationship management
Part of a strategy to engage existing customers in order to retain them and understand their evolving needs or demands. It is a business paradigm where a business views the association with its patrons as an ongoing relationship rather than a mere transaction.
Marketing
Serves as face of company Customer and market research Target market identification Branding Advertising
Human Resources (hr)
Deals with employee related issues Labor law compliance Recruitment and on boarding Payroll compensation and benefits Internal relations Training and development Safety and maintenance
Research and development (R&D)
Product improvisation
New product development
Accounting and Finance
Accounts payable Accounts receivable and revenue tracking Payroll and taxes Financial reporting Financial controls
Information Technology
Deals with all issues related to technology
Oversight
Infrastructure
Functionality
Three pillars of bpm
Processes
Technology
People
Individual contributor
Some who uses their personal skills to contribute to a team
Manager
An individual who oversees a certain group of tasks or a certain subset of a company and often has a staff of people who report to them
Interpersonal manager
Focus on relationship building and communication internally with in the company and externally with clients and other stakeholders
Informational managers
Spend much of their time gathering, analyzing and disseminating information to those both above and below them.
Decisional manager
Are responsible for making decisions, allocating resources, and negotiating.
Leadership
The activity of leading a group of people or an organization or the ability to do so
Influencing others toward a goal
Formal leaders
A person who is officially designated as a leader of a group
